Convergys Customer Service Representative Interview Questions & Reviews
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Updated May 13, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 24 ratings 
“Easy” Interview
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Interview Experience [?] Based on 24 ratings
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| 21–24 of 24 Convergys Interviews | Sort by |
Customer Service Representative at Convergys
Posted Oct 26, 2009
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jun 2008 (took 2 days)
I walked in and COmpleted skills test, for reading and typing was offered position and accepted employment to begin the following week
Interview Questions
Other Details
I applied In-Person and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Convergys
Posted Aug 23, 2009
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1.0
Very Easy Interview
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Overall Negative Experience
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Received and Accepted Offer
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Interviewed Jul 2009 in Logan, UT (took 2 days)
I initially went to Convergys because they were having a job fair. I was asked to fill out an online application at their site. I then had to transcribe my entire resume since I was not allowed to access the internet to retreive my online resume. After completing the application, I was not given a tour or any information whatsoever about the position. I assumed it was for some sort of telephone work. The person that "helped" me was an HR intern that looked to be about 17 yrears old. After leaving, I was contacted by telephone the next day by the same intern who had obviously never held another job in his life. He then proceeded to ask me a series of questions such as "please describe a time that you had a problem with a supervisor, and tell me how you handled it", or " Please tell me about a time that you had an upset customer and what you did about it".
After this interview, I was then contacted the following day and was told that they were extending a job offer to me. I was asked to come to their office that day to complete a skills test on the computer and provide copies of my identity.
Interview Questions
Negotiation Details
absolutely not able to negotiate. 9.25 an hour regardless
Other Details
I applied In-Person and the interview consisted of a Phone Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Convergys
Posted Aug 6, 2009
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Mar 2009 in Pocatello, ID (took a day)
Started online with a questionaire and then a one on one interview.
Interview Questions
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Convergys
Posted May 2, 2009
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2007 in Cedar City, UT (took 2 weeks)
It was a little long, not very organized. Did it in groups so it took longer than normal
Interview Questions
Other Details
The interview consisted of a 1:1 Interview, an IQ/Intelligence Test and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
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