Convergys Customer Service and Problem Resolution Representative II Interview Questions

Updated Jul 2, 2014
Updated Jul 2, 2014
16 Interview Reviews

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Customer Service and Problem Resolution Representative II Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

I took 2 tests online then was invited for an interview. After an interview with HR personnel, I met with a supervisor. He asked me several questions about customer service.

Interview Questions
  • Questions were either about past job history or customer service.   Answer Question
Accepted Offer

Other Interview Reviews for Convergys

  1.  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a day - interviewed at Convergys in March 2014.

    Interview Details

    The questions were general interview questions, tell me about yourself, what qualities in your last job made your stand out, etc. Once you're selected for an interview, there's a short typing assessment and questions.

    Interview Questions
    • There were targeted questions about what to do when the phone doesn't have internet or can't send messages. Those were the most difficult, but if you know your way around troubleshooting it shouldn't be a problem.   View Answer
    Negotiation Details
    Don't bother negotiating without certification or a specialized degree.
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 1 person found this helpful  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Interview Candidate  in  Chattanooga, TN
    Anonymous Interview Candidate in Chattanooga, TN
    Application Details

    I applied online. The process took a day - interviewed at Convergys in June 2013.

    Interview Details

    I went into HR and sat for a few minutes while waiting for the next available interviewer. Looking around, I noticed the different "rooms" were actually "cubed" off, so they had the movable walls in place to give each representative a cubicle to work in so it wouldn't disturb anyone else. She pulled me into her cubicle and began asking about my work history and availability. She proceeded to tell me about the position, what I would be doing, the base pay, and the shifts available. Afterwards, I had to fill out forms answering questions such as criminal history, places I've lived at in the past 10 years, amongst other things. Afterwards, I was told to go to security (on the opposite side of the building) to get my security badge made. I went over to the security spot and was informed how I would be getting into work and everything else like that for my first day, as well as where to pick up my security badge on my first day.

    Interview Questions
    • Which shift would I be available to work.   View Answer
    Negotiation Details
    The woman I spoke with told me the hourly wage and the expected shift times for the position I applied for. The only negotiation on this was for second or first shift position. Naturally, I went for first shift.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Interview Candidate  in  Greenville, NC
    Anonymous Interview Candidate in Greenville, NC
    Application Details

    I applied online. The process took 2 weeks - interviewed at Convergys.

    Interview Details

    An application must be completed online. Upon completion of the application, a Recruiting staff member will contact you to set up an assessment of your computer skills and have you complete employment paperwork, upon completion you will either pass or fail, if you pass, you'll be eligible for an interview, during which you will likely take a mock call having been given information and brief preparation time. At that point you may or may not be offered the position and would start training shortly thereafter.

    Interview Questions
    • The interview process itself did not pose any particular differentiations from any other customer service related position interview.   Answer Question
    Negotiation Details
    Be up front about any potential scheduling conflicts, as they will likely be inflexible after you complete your training period.
    Accepted Offer
    Neutral Experience
    Average Interview
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  5.  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Interview Candidate  in  Livingston, LA
    Anonymous Interview Candidate in Livingston, LA
    Application Details

    I applied online - interviewed at Convergys in January 2013.

    Interview Details

    Done by Recruiting Department. They make it seem better than it is. They are very anxious to hire you if you are disabled due to the fact that the company gets Federal Tax Credits

    Interview Questions
    • They are very behind technologically. I wasn't informed that I couldn't use my most up to date computer with 3.0 usb. Everything is done from a thumbdrive which they also don't tell you will damage your computer.   View Answer
    Negotiation Details
    There is no negotiation and they don't consider years and years of experience, they start everyone at entry level in Customer Service.
    Accepted Offer
    Negative Experience
    Average Interview
  6.  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Interview Candidate  in  Tooele, UT
    Anonymous Interview Candidate in Tooele, UT
    Application Details

    I applied online. The process took 3 weeks - interviewed at Convergys in September 2012.

    Interview Details

    The interview process was good computer test and flash drive requirements.

    Interview Questions
    Negotiation Details
    No Negotiation
    Accepted Offer
    Neutral Experience
    Average Interview
  7. 1 person found this helpful  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Basic phone interview based on history of employment. not very complicated.

    Interview Questions
    Negotiation Details
    There is no negotiation on salary. they do offer pay for performance.
    I took this job only to help make it thru a rough patch not being able to find work in my small town...
    Accepted Offer
    Easy Interview
  8. 1 person found this helpful  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Interview Candidate  in  Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took 3 months - interviewed at Convergys in March 2012.

    Interview Details

    Done over the phone; relatively easy to get job.

    Interview Questions
    • Interviewer unwilling to consider interviewing someone who lived out of state.   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Interview Candidate  in  Racine, WI
    Anonymous Interview Candidate in Racine, WI
    Application Details

    I applied online. The process took 3 days - interviewed at Convergys in September 2012.

    Interview Details

    It took about a month for everything to be complete, very professional and courteous.. My interview and hiring process was all conducted via telephone

    Negotiation Details
    none,I liked what I was offered
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Interview Candidate  in  Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took 3 days - interviewed at Convergys in April 2012.

    Interview Details

    The interview told me I had the job before she even asked me any questions, it was crazy.

    Interview Questions
    • Interviewer barely asked me any interview questions, she only asked about my past experience. This was the easiest interview I have ever had.   Answer Question
    Negotiation Details
    There was none. They tell you how much you will be making, and you can either accept it or not.
    Accepted Offer
    Neutral Experience
    Easy Interview

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