Convergys Customer Service and Problem Resolution Representative II Interview Questions

Updated Aug 26, 2015
26 Interview Reviews

Interview Experience

Interview Experience

62%
33%
4%

Getting an Interview

Getting an Interview

91%
8%

Interview Difficulty

1.9
Average

Interview Difficulty

Hard

Average

Easy

26 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

 

Customer Service and Problem Resolution Representative II Interview

Anonymous Employee in Hazelwood, MO
Accepted Offer
Positive Experience

Application

I applied online. The process took 2 weeks. I interviewed at Convergys (Hazelwood, MO) in July 2015.

Interview

I applied online and got a phone call the following week. They interviewed me over the phone first , then asked me to come in person the next day. After the interview they offered me a position with express scripts. A few days later they asked me to come back in to fill out paper work and give me my training schedule

Interview Questions

Negotiation

Just be yourself. If you do well with customers it's will be an easy job

Other Interview Reviews for Convergys

  1. Helpful (1)  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Employee in Charlotte, NC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Convergys (Charlotte, NC) in March 2015.

    Interview

    I received an e-mail after I submitted my application online to come and attend a job fair. I went the the job fair on Tuesday and took a map assessment and typing test. I passed and an interview was scheduled for that Friday. Asked a few questions and listened to a call. I was hired on the spot and start the following Monday

    Interview Questions

  2.  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Employee in South Shore, KY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Convergys (South Shore, KY) in March 2015.

    Interview

    I had 3 Interviews. First 1 was Automated Voice Audition. Then spoke with someone who asked me my experience with the different job descriptions. Billing, Tech Support and Sales. Last same person called me back told me about Hours, Training Times and Dates, et and offered me the Position.

    Interview Questions

    • Describe a time I had to deal with an Angry Customer and how did I handle it.   1 Answer
  3. Helpful (1)  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Employee in Raleigh, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took a week. I interviewed at Convergys (Raleigh, NC) in October 2014.

    Interview

    Applied for at Home Agent. I was contacted thru email the same day by a recruiter to test my computer to ensure it met requirements of the job. I was also sent a series of behavioral questions, a typing test and an activity to walk you through the day in the life of a CSR. Once I completed the all the tasks, - I was emailed to interview 2 days later. I was hired after a 60 min phone conversation/interview.

    Interview Questions

    • Tell me about a time when you had an irate customer? Describe good customer service? How do you handle a situation when you are going to be late for work? Mock sales / role playing scenario - I was nervous about this but it was fun   1 Answer

    Negotiation

    None

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Convergys in August 2014.

    Interview

    They called you for a phone interview, if you passed that you got a group interview with people that would be in your training class, they then gave you a drug test voucher for the same day and completed a background check. If nothing went awry they would give you a start date for the project youre hired for.

    Interview Questions

  6. Helpful (2)  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Employee
    Accepted Offer

    Interview

    I took 2 tests online then was invited for an interview. After an interview with HR personnel, I met with a supervisor. He asked me several questions about customer service.

    Interview Questions

    • Questions were either about past job history or customer service.   Answer Question
  7. Helpful (1)  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Convergys in March 2014.

    Interview

    The questions were general interview questions, tell me about yourself, what qualities in your last job made your stand out, etc. Once you're selected for an interview, there's a short typing assessment and questions.

    Interview Questions

    • There were targeted questions about what to do when the phone doesn't have internet or can't send messages. Those were the most difficult, but if you know your way around troubleshooting it shouldn't be a problem.   1 Answer

    Negotiation

    Don't bother negotiating without certification or a specialized degree.

  8.  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Interview Candidate in Charlotte, NC
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 5 days. I interviewed at Convergys (Charlotte, NC) in March 2014.

    Interview

    Complete application, receive email on moving to the next steps, pick a date to do assessment pass test schedule face to face interview job offer Drug test background Pass both you got the job

    Interview Questions

  9.  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Employee in Clarksville, TN
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Convergys (Clarksville, TN) in January 2014.

    Interview

    The interviewing process was quick and the testing also. The interviewer was pleasant. I had previously worked for the company and they were pleased that I came back to be hired as a rehire.

    Interview Questions

    Negotiation

    No negotiation was given. The pay was a flat rate. No consideration for previous experience.

  10.  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Employee in Clarksville, TN
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Convergys (Clarksville, TN) in December 2013.

    Interview

    They made you take a test on a computer and based off how you scored you either did a face to face or not. Pay attention to the test as they ask you in the face to face interview about it.

    Interview Questions

    • Have you ever had a disagreement with a supervisor /manager?   Answer Question

    Negotiation

    No negotiations. There is a set pay for everyone. You can get bonuses (that you have to break your neck for).

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.