Glassdoor is your free inside look at Convergys India interview questions and advice. All 11 interview reviews posted anonymously by Convergys India employees and interview candidates.
Convergys India Interview Questions & Reviews
Getting the Interview 11 Interviews
Interview Experience 10 Ratings
Technical Support Officer L1 at Convergys India
Accepted Offer – Interviewed in Pune (India) Aug 2012 – Reviewed Jun 9, 2013 New
Interview Details –
First there is a GD round wherein you are given 3 min to talk about any one of given topics individually. Here they just check your communication skills and your confidence level.
Then comes the technical Aptitude round which consists of basic questions regarding windows OS, its shortcut keys, fundamentals, versions comparison, troubleshooting. It has multiple choice.
Next round is the telephonic round wherein an employee has a conversation with you over the telephone he/she may ask you about your day, about family, about convergys, a moment from past which you remember, about your friend. Here much of the focus is on your communication skills over telephone, empathy, listening skills, clarity in thoughts.
Next round is again technical aptitude cum typing test round
Finally there is Operations round where in you are asked about various versions of the Windows OS, difference among them, OS fundamentals, Windows Shortcuts and Normal troubleshooting steps for windows.
Interview Question – what do you know about Active Directory View Answer
Negotiation Details – I was a fresher so there was no scope of negotiating but still some experienced guys did negotiate and got an edge over others
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CCO at Convergys India
Accepted Offer – Reviewed Feb 11, 2013
Interview Details –
this is for a chat process
there will be 5 rounds...
1. HR round 2. Typing test 3. Essay writing 4. Grammar test 5. Final interview
Interview Question – Just the regular questions: why would you like to join, where do you see yourself 5 years from now etc. Answer Question
Negotiation Details – No negotiation done as it was first job and they have fixed criteria for the same.
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Quality Advisor at Convergys India
Accepted Offer – Interviewed in Gurgaon, Haryana (India) Jul 2012 – Reviewed Jan 23, 2013
Interview Details – 3 rounds r there but hassle free
Interview Question – online test for me ,very confusing Answer Question
Negotiation Details – salary
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Escalation Engineer at Convergys India
Accepted Offer – Interviewed in Hyderābād (India) – Reviewed Nov 23, 2012
Interview Details – It had 4 rounds, were easy but need to be confident
Interview Question – There were no difficult questions Answer Question
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CCO at Convergys India
No Offer – Interviewed in New Delhi (India) Feb 2010 – Reviewed Oct 30, 2012
Interview Details – I would say it has one of the best hiring and interview process among the BPO's in India. It is systematic and less time consuming. The Interviewer are exceptional and professionally great. Gives lots of job opportunity to unemployed youth which is the sole problem that we are facing in India, especially for the states where corporate and big international Business companies has not yet been established.
Interview Question – No comment. Answer Question
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Technical Support Engineer at Convergys India
Accepted Offer – Interviewed in Gurgaon, Haryana (India) Feb 2011 – Reviewed Aug 30, 2012
Interview Details – Got a call from the company regarding the interview process for the recruitment, then there was 1:1 interview with hr and telephonic interview with the Operations Manager. Given the offer letter same day by the HR.
Interview Question – there was none difficult or unexpected question. Answer Question
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Technical Support Engineer at Convergys India
Accepted Offer – Interviewed in Bangalore (India) Jan 2010 – Reviewed Aug 11, 2012
Interview Details – I was first interviewed by the recruiter , after that various test were conducted to check my capabilities and then was short listed for 1:1 interview with the program manager.
Interview Question – Its was not so difficult in the interview, it was basically casual. Answer Question
Negotiation Details – There was no negotiation.
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Customer Care Representative at Convergys India
Accepted Offer – Interviewed in Gurgaon, Haryana (India) Sep 2011 – Reviewed Jul 25, 2012
Interview Details – For interview you will have to go for a screening round and then you will be sent to an operations one. You will be asked to clear the voice & accent "VERSENT" there. In the last you will negotiate the salary package.
Interview Question – How much salary do you expety? Answer Question
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Team Leader at Convergys India
Declined Offer – Interviewed in Delhi (India) Mar 2011 – Reviewed Jul 24, 2012
Interview Details – Every good English speaking person should be given a chance.age shouldn't be a barrier
Interview Question – I went for voice process n they were asking me IT questions View Answer
Reason for Declining – Hire and fire rules
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CSO at Convergys India
Accepted Offer – Interviewed in Gurgaon, Haryana (India) – Reviewed Jul 18, 2012
Interview Details – The hiring & interview process was quite elaborate and lengthy. It consisted of many rounds including Group discussion round and a telephonic round as well. Had to wait a long time for the last and final round. All the interviewers seemed encouraging and made me feel comfortable to open up and answer the interview questions.
Interview Question – This one question kept popping up again and again during the telephonic round - 'What is your weekness?' i did not have an answer for this one. View Answer
Negotiation Details – It seemed a good opportunity at that time since i was new to the BPO sector and i would say that Convergys India Services is one of the best places to begin your career with as a fresher if you have not chosen a particular career. Helps you groom and improve.
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See What Convergys India Employees Are Saying Posted by employees
“Memorable journey with convergys in terms of work , money & learning”
Former Quality Analyst in Gurgaon, Haryana (India)
Pros: It was brand name , infrastructure was gud & Got gud number of opportunities – Full Review `
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