Convergys Interview Questions & Reviews
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Updated Feb 1, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 73 ratings 
“Easy” Interview
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Interview Experience [?] Based on 73 ratings
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See who your friends know who've worked at Convergys and could give you an inside look.
See who your friends know who've worked at Convergys and could help you prep for an interview.
| 1–10 of 73 Convergys Interviews | Sort by |
Work From Home Agent at Convergys
Posted Feb 1, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2012 (took 2 weeks)
Everyone I spoke with was very kind and helpful. Each one of the recruiters were extremely prompt, calling exactly when they stated they would. It is a work from home position, and it appears that the salary is not negotiable, yet I understand there are opportunities to earn bonus's, etc.
Interview Questions
Negotiation Details
The salary is set. Non negotiable.
Other Details
I Applied Online and the interview consisted of a Phone Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.
More Convergys Work From Home Agent Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Work From Home Agent at Convergys
Posted Jan 24, 2012 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2011 (took 3 days)
Pretty straightforward. Drug test, phone interview, typing test, general computer knowledge test.
Negotiation Details
No negotiations.
Other Details
The interview consisted of a Phone Interview, an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
More Convergys Work From Home Agent Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative II at Convergys
Posted Jan 19, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2011 (took a day)
if you are called for an interview within this company before you even go to the interview the job is secured, because they have a high turn over ratio.
Interview Questions
Negotiation Details
NoN Negotiable!
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
More Convergys Customer Service Representative II Interviews
Helpful Interview?
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No
Inappropriate?
Customer Service and Problem Resolution Representative II at Convergys
Posted Jan 3, 2012
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Sep 2011 (took a day)
Rushed they had signed a contract with a new client and had to hire a certain amount of people by a certain date. I spoke with several people during the offer phase and received conflicting information I would be told to do something one way and another would tell me something different up to the point that regarding the training times one person called and told me that the information was incorrect and would be changing, then I was told something else by another person and when I questioned who was correct I was told I could follow their instructions or I could follow the other person’s instructions but those times that he had given me was what he had been told and that the choice was mine as to who to listen to so I wasn't sure, as to when my training times were I needed a job so I just accepted the offer and wished for the best.
Interview Questions
Negotiation Details
No negotiation was possible. The advice I would give would be is too not accept such a small amount for compensation since the job requirements are high and lot is required for little to be paid.
Other Details
I Applied Online and the interview consisted of a Phone Interview, an IQ/Intelligence Test, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Convergys
Posted Dec 27, 2011 — 1 of 1 people found this helpful
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 in Tampa, FL (took a day)
The interview process was very relaxed and easy to deal with since it's telecommuting. All of the skills and testing were done prior to my phone interview. The day after completing my application and testing, I was contacted by phone for an interview. The interview occurred the following day, and I was offered a position on the spot. Afterwards, I went through a drug test and background screening process. It was all normal and par for the course with any CSR job.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
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Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative II at Convergys
Posted Dec 27, 2011 — 1 of 1 people found this helpful
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1.0
Very Easy Interview
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Overall Negative Experience
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Received and Accepted Offer
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Interviewed Oct 2011 in Longview, TX (took 2 days)
So my interview with Convergys was strange (because it obviously is a strange place to work.) I was on the phone the entire time with a woman who was too cheerful and had a much to high pitched voice. I was on the phone about 3 times talking with the recruiter and the conversation consisted of questions some what like these questions: 1. Find something in the room and sale it to me. 2. Are you able to look at more than one web page at a time? 3. Do you have a clean background? Ect ect.. I was asked more than 3 times at least if I was looking into any other jobs other than this one and I said repeatedly no, no and no. My perception of the people are they are putting on a show that makes the environment seem happy and cheerful, and it is until you get on the production floor. Please do not fall into their game. After the phone interview I went into the center to have a orientation and that is where they offer you the job and you sign the papers and officially ruin your life (hopefully only briefly). They wil hire anybody who is not a felon and can type 20 wpm. It was a negative experience because it all turned out to be just a show for new comers.
Interview Questions
Negotiation Details
There was no negotiating. they simply make you the offer, you can accept or decine. You have no say in your schedule, pay.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Skills Test and a Background Check.
More Convergys Customer Service Representative II Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Convergys
Posted Dec 22, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Nov 2011 in Denver, CO (took 3 days)
Applied on-line, received a skills test to my email took the skills test next day received a call to schedule a phone interview. Hiring Rep called phone interview took about 30 mins, got offered the job over the phone went in to fill out paper work for background clearance and got finger printed started that following week.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
More Convergys Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative II at Convergys
Posted Dec 10, 2011 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed May 2011 in Chattanooga, TN (took 3 days)
The interview consisted of an application obviously, but after that I was contacted by email describing how I fit their needs for the position. Afterwards I was asked to take a few assessments to see if I could actually do what was going to be asked of me on the job. There was a personality test which is easy to manipulate, following was a typing test to see how fast you could type which could be difficult to some but for most is pretty easy. The final assessment proved to be rather difficult. It was a math test, at first it was very simple math, then progressively advanced in difficulty. It proceeded with basic algebra but the final ten to fifteen questions were pattern problems, what number comes next kind of questions. Failure can easily be avoided by simple copy-paste into search engine tactics. The next day I was contacted via phone and I could easily tell after about a min or two I was called because they were offering me the job, even though it was vaguely masked as a 'phone interview' in which there is a possibility you might not succeed. I guess it is a possibility but all that was asked was, how have I handled (a certain situation like unhappy customer, or showing up to work late) previously. And that was it. The only negative was there was no face to face with a recruiter, and a big thing for me was not being able to see the day to day operations. At that time it wouldn't have changed my mind on taking the job because I needed the money, but if you currently have a job in which you are happy and just looking for a switch or have the resources to continue you job search without any negative financial impact, I would highly consider looking else where.
Interview Questions
Negotiation Details
There wasn't any negotiation as far as pay goes, the only negotiation was start date. The great thing about working at a call center is there are tens if not close to a hundred people with the same job so if you start tomorrow or start in three weeks it won't matter ultimately to the company.
Other Details
The interview consisted of a Phone Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
More Convergys Customer Service Representative II Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Human Factors Associate at Convergys
Posted Nov 30, 2011 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Oct 2009 in Jacksonville, FL (took 2 days)
The interview was not what I had expected. The position was vacant since a long time and they were more than willing to hire. I was also referred by an employee, so that made it easy.
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative II at Convergys
Posted Nov 28, 2011 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2011 (took 2 days)
Was required to test personal computer for compatibility with software, do an internet speed and voip quality test, required to go to lab for drug screening (company paid), and consent to a background check. Once you apply online, when Convergys is hiring a recruiter will email you requesting you email back. Once you do, you move forward into the hiring process. Over the next 2 days you will speak to multiple recruiters who will ask your availability, for resumes or a completed application, etc. If you make it to an official interview, it is conducted by phone and will be asked general questions. You will be told right away if you are hired or not, if so, you will be required to submit paperwork (W-4, etc.) online, as well as appear before a notary to have your identity verified and signed off on. Everything is done electronically. Once hired, you will be required to purchase a usb headset, told about pay, asked to sign a copy of your job offer, etc. Benefits, payroll, etc. is not discussed until the 3rd day of training.
Interview Questions
Negotiation Details
No negotiation. Payscales are set and if you are not comfortable with the pay, you will not be offered the job. There are also no raises. You are locked into your pay as long as you remain in that position (outside of a $1.30/hr pay increase for performance). Ex. If you are paid $9/hr, the most you will ever make - even if you work there for 3 years - is $10.30/hr with a performance increase.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Drug Test and a Background Check.
More Convergys Customer Service Representative II Interviews
Helpful Interview?
Yes |
No
Inappropriate?
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