Glassdoor is your free inside look at Convergys interview questions and advice. All 195 interview reviews posted anonymously by Convergys employees and interview candidates.
Convergys Interview Questions & Reviews
Getting the Interview 195 Interviews
Interview Experience 187 Ratings
Technical Support Representative at Convergys
Accepted Offer – Interviewed in Pocatello, ID Jun 2012 – Reviewed May 22, 2013 New
Interview Details – Simple process, have a pulse and know how to use a computer and you can probably get a job here. Just basic computer processes, and the ability to type 30 words per min, and a general sense of how to comport yourself. There was a short phone interview at first, and then came a one on one, and then they called with an offer later.
Interview Question – What is your greatest weakness? Answer Question
Negotiation Details – There was no negotiation. They offered me a job, and told me what the pay would be. It was an ok job for someone without a college education. It provided the benefit of free Directv service after 1 month, which is about how long it takes for the training.
Helpful Interview?
Yes |
No
Problem with this interview?
Analyst at Convergys
Accepted Offer – Interviewed in Appleton, WI Feb 2013 – Reviewed May 11, 2013 New
Interview Details – It was quick. I applied on a Thursday and within a week and a half, was offered a job.
Interview Question – Can you describe your knowledge and skills with a pivot table and access? View Answer
Negotiation Details – Very simple and painless.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Convergys
Accepted Offer – Interviewed in Erlanger, KY Sep 2012 – Reviewed Apr 30, 2013
Interview Details – Applied for the position through the Convergys website and about a week later I received an e-mail and then a phone call from their recruiting department. Went in the next day and completed an assessment to determine if my skills were what they wanted. Basic computer knowledge and typing skills was what got tested. After completing all that which took about an hour a member from the recruiting department comes out and takes you to an office and tells you what the pay is, what the position entails and then you're pretty much hired all that's left is to get your start date and complete a drug test. Overall the employees were nice.
Interview Question – There really wasn't a difficult question Answer Question
Negotiation Details – No negotiating the pay, it's either take or leave it
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service and Problem Resolution Representative II at Convergys
Accepted Offer – Interviewed in Livingston, LA Jan 2013 – Reviewed Apr 29, 2013
Interview Details – Done by Recruiting Department. They make it seem better than it is. They are very anxious to hire you if you are disabled due to the fact that the company gets Federal Tax Credits
Interview Question – They are very behind technologically. I wasn't informed that I couldn't use my most up to date computer with 3.0 usb. Everything is done from a thumbdrive which they also don't tell you will damage your computer. View Answer
Negotiation Details – There is no negotiation and they don't consider years and years of experience, they start everyone at entry level in Customer Service.
Helpful Interview?
Yes |
No
Problem with this interview?
Human Resources at Convergys
Accepted Offer – Interviewed in Jacksonville, FL – Reviewed Apr 26, 2013
Interview Details – I was referred to Convergys by a friend. I initially had two phone interviews with the Hiring Manger and Director, then an onsite interview. I left the onsite interview very excited and really hoping I would get the job as the opportunity to contribute was great
Interview Question – I was asked if I would be willing to wait until they were able to open a position. I got the impression they were terminating someone to make that happen. Answer Question
Negotiation Details – The negotiation process was straightforward. I had been clear on my salary expectations and they were met.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Convergys
No Offer – Reviewed Apr 25, 2013
Interview Details – I went through the interview process online. Took tests and voice audition. I was able to pass everything except computer test. I need a newer computer. Mine is over 6 years old.
Interview Question – None Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Tier I Technical Support at Convergys
Accepted Offer – Interviewed in Lake Mary, FL Jun 2011 – Reviewed Apr 24, 2013
Interview Details – it was over the phone interview. They asked very basic technical question.
Interview Question – There was not an unexpected question. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Call Center Agent at Convergys
Accepted Offer – Interviewed in Orlando, FL Jul 2012 – Reviewed Apr 23, 2013
Interview Details – Phone interview, pretty straight forward... lady I spoke with was pretty friendly, if they like you they throw you into online testing and paper work and soon as you finish that you get a date to come in for training.
Interview Question – it was all pretty basic, just be focused and calm and you wont have any problems. Answer Question
Negotiation Details – it's 10/hr where I am, there wasn't really a negotiation phase however i think new hires are getting 11 now.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Convergys
Accepted Offer – Interviewed in Hazelwood, MO – Reviewed Apr 16, 2013
Interview Details – online application, online assessments, phone prescreen, then an interview with a recruiter. Prior customer service experience will get you trough the process faster. insure you have your Email accurate and can check it several times a day. also many things can not be done on a smart phone. you need a desk top or laptop computer
Interview Question – describe the most difficult conflict you had to handle at work. Answer Question
Negotiation Details – no negotiation
Helpful Interview?
Yes |
No
Problem with this interview?
Call Center Agent at Convergys
Accepted Offer – Interviewed in Pocatello, ID Aug 2009 – Reviewed Apr 15, 2013
Interview Details – Pass a few simple tests. They will hire and fire pretty much anyone. More firing than hiring though.
Interview Question – Best thing about your most hated job. View Answer
Negotiation Details – no negotiations
Helpful Interview?
Yes |
No
Problem with this interview?
Worked for Convergys? Contribute to the Community!
Add Review Add Salary Add Interview Review Add PhotosWork in HR or Recruiting?
Interviews by Company
Salaries by Company
Flag this {0} as inappropriate
Would you like us to review something? Please describe the problem with this {0} and we will look into it.
Oops!
We're sorry but your feedback didn't make it to the team. Your input is valuable to us – would you mind trying again?
The difficulty rating is the average interview difficulty rating across all interview candidates.
The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.
Your response will be removed from the review – this cannot be undone.
