Convergys

  www.convergys.com
  www.convergys.com

Convergys Interview Questions

Updated Nov 13, 2014
Updated Nov 13, 2014
353 Interview Reviews

Interview Experience

Interview Experience

63%
25%
10%

Getting an Interview

Getting an Interview

56%
15%
12%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

Sort: Popular Date Difficulty
  1.  

    Welcome Call Advisor Interview

    Anonymous Interview Candidate in Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online – interviewed at Convergys in November 2014.

    Interview Details

    The hiring process took a week. That included application and interview. Upon application review I was contacted and interview time and date were set. Upon arrival you're given a basic maps test then an interview is conducted. After successful completion you're taken to listen to calls with a representative. If interested you are asked to complete welcome package for background check and given info for drug screen.

    Interview Questions
    • How important do you think sounding confident is for this position?   Answer Question
    Negotiation Details
    There was none. I was told a starting pay of 10.75 and how I would be getting a pay increase of a dollar over a 121 day period.
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a staffing agency – interviewed at Convergys.

    Interview Details

    Good experience, easy process no hard questions just be comforable and confident with yourself. Answer all questions with assurance. Dress appropriately and sound like you know what you are talking about. Be honest with what you can bring to the table and what you can't.

    Interview Questions
    Negotiation Details
    No negotiations
    Accepted Offer
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tamarac, FL
    Anonymous Interview Candidate in Tamarac, FL
    Application Details

    I applied online – interviewed at Convergys in March 2010.

    Interview Details

    Requires a fairly easy personality test and typing test. If you achieve a passing scoring you will be scheduled for interview. The interview was straight forward nothing you have to rehearse for. They discuss schedules and benefits and start date. Once you pass the initial screening ( test) you pretty much have the job in your hands.

    Interview Questions
    Declined Offer
    Positive Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Sales & Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Convergys in July 2014.

    Interview Details

    Applied online and was called the next day by a hiring rep. who set up an appointment for testing a few days later. Showed up alongside a group of 10-15 people to do simple computer testing and scheduled an interview after for the same day. Was hired on the spot. Drug text was required within 48 hours of interview. Three other people I know got interviews on different dates and 2 were not hired but promised "call backs" that they never received and the other was also hired on the spot. Dress nice and look professional, make sure you really push any history of sales and customer service you've had in the past even if it is just food service because that is what they're looking for.

    Interview Questions
    • Typical interview questions "tell me about yourself" "how did you overcome xx issue in a previous job"   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  6. 1 person found this helpful  

    Work At Home Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at Convergys.

    Interview Details

    Took a few days from the on line applications through email to set up a personal interview with a hiring manger. Turned out that satellite and wireless internet connection are not acceptable. Very professional and personable interaction.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  7.  

    Vice President Human Resources Global Interview

    Anonymous Interview Candidate in Cincinnati, MO
    Anonymous Interview Candidate in Cincinnati, MO
    Application Details

    The process took 2 daysinterviewed at Convergys in March 2010.

    Interview Details

    Interviews being conducted in a very professional manner with all stakeholders. Clear explanation of strategy and how the role did fit in with the company's strategy. Strong focus on business acumen for the role and long discussion about how I could contribute the success of implementing the strategic direction.

    Negotiation Details
    The process was according to expectations and there was no real need to negotiate
    Accepted Offer
    Positive Experience
    Difficult Interview
  8. 1 person found this helpful  

    Sales and Service Representative II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Very easy not a big problem the recruiters are confident friendly. Was not prepared took assessment test and was called. Had a phone interview then a face to face to get the jib they hired me right away had to do the drug screening also

    Interview Questions
    • Nothing un expected was very to the point the questions were easy according to the job requirements   Answer Question
    No Offer
  9.  

    Tier I Technical Support Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at Convergys in October 2013.

    Interview Details

    Interview process was relaxed. It is in a one on one environment. They have a typing test followed by a series of questions. The interview can take anywhere from 2 hours to 4 hours and they let you listen to a call before doing a role playing exercise. Once the interview is done you are told whether you are hired or not and they take the information they need on the spot.

    Interview Questions
    • The most difficult part is the role playing at the end, it is not hard questions nor is it related to the line of business necessarily, but it is very important to provide good customer services at that stage.   Answer Question
    Negotiation Details
    there was no negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Interview Candidate in Raleigh, NC
    Anonymous Interview Candidate in Raleigh, NC
    Application Details

    I applied through a recruiter. The process took a weekinterviewed at Convergys in October 2014.

    Interview Details

    Applied for at Home Agent. I was contacted thru email the same day by a recruiter to test my computer to ensure it met requirements of the job. I was also sent a series of behavioral questions, a typing test and an activity to walk you through the day in the life of a CSR. Once I completed the all the tasks, - I was emailed to interview 2 days later. I was hired after a 60 min phone conversation/interview.

    Interview Questions
    • Tell me about a time when you had an irate customer?
      Describe good customer service?
      How do you handle a situation when you are going to be late for work?
      Mock sales / role playing scenario - I was nervous about this but it was fun
        View Answer
    Negotiation Details
    None
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Accounting Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    interviewed at Convergys in July 2010.

    Interview Details

    Senior Infrastructure project manager to plan, lead and manage the successful delivery of three Proof of Concept work streams that will introduce Cloud and Managed hosting services. This senior resource needs to be comfortable working in an ambiguous environment.

    No Offer
    Positive Experience

Work at Convergys? Share Your Experiences

Convergys

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.