I applied online and the process took 3 weeks - interviewed at Convergys.
Interview Details – Must complete the online application after review a recruiter will contact the applicant to interview over the phone. If the recruiter likes your responses he or she would immediately provide an offer for the position.
Interview Question – Simple behavioral questions. Answer Question
Negotiation Details – no negotiation, set base pay.
I applied online and the process took 2 days - interviewed at Convergys in May 2013.
Interview Details – Lots of testing. Lots of simple tests though that I was actually surprised that people failed, even during the interview.
Interview Question – N/A -- Most of the questions were pretty much expected. Answer Question
Negotiation Details – Ask lots of questions, even if you already know the answer already in your mind.
Very Easy Interview
I applied online and the process took 2 weeks - interviewed at Convergys in July 2013.
Interview Details – first you take assessments online, and pass. after your first interview they will ask you to take more online assessments communicating by email. In the interview processes they will ask proper questions. My interviewer was named Myriam, and amazing at the questions.
Interview Question – The most unexpected question was, why I wanted a 9.00 an hour job after working for an 11.25 an hour job. View Answer
Negotiation Details – this is a take it or leave it offer. they didn't bother to tell me the commission's are only paid once a month.
I applied online and the process took 4+ weeks - interviewed at Convergys in April 2013.
Interview Details – Not advised that I would only have 1 weekend off a month. Several options on shifts available . Lot of information to remember, advised not to write notes in training. Not enough hands on training with computer system that works in training.
Interview Question – Learning new systems an operations to assist customers to 100% ability, Supervisors stating I'm a lier, wouldn't want to be my customer. View Answer
I applied through a recruiter and the process took a day - interviewed at Convergys in August 2013.
Interview Details – Mostly online via emails and testing. Received one call so far, but feel it is a bit impersonal.
I applied online - interviewed at Convergys in March 2012.
Interview Details – They will call you or send an email you take a very simple test online and a typing test. Interview and you have the job.
Interview Question – No hard questions, when they need a lot of people it is easy to get on. If you don't drool on yourself or urinate during the interview you've got it. When they need fewer they give a computer based apptitude test, like 2 hours. I did not take it, have heard it is fairly hard. Answer Question
Negotiation Details – No negotiation- your first introduction to take it shove it from Convergys. Oh...I alsmost forgot, their human resources office is in India (yes really) and anytime you have a question about insurance, payroll, FMLA, anything that pertains to you as an employee you will call INdia, and a customer service person will read you answers from a script. They know nothing about HR, just read the script, and they don't speak English well, although they are very nice, they just have a junk job like you do. NO USA based support or services for you the employee. !0 minute breaks and it takes that long to get off of the call floor and out to the breakroom. 500 employees 8 bathroom stalls upstairs and 8 down, you do the math.
Very Easy Interview
I applied through an employee referral and the process took 2 weeks - interviewed at Convergys in May 2011.
Interview Details – Must have customer service experience, preferably in call center. I was contacted afer I applied by phone. You must have a dedicated home computer to work at home, fast internet, either cable or dsl. If your computer and internet pass, they move on to the next stage.
Interview Question – what hours are you available. View Answer
Negotiation Details – none
I applied online and the process took 1 week - interviewed at Convergys.
Interview Details – The HR lady initially called me for a phone interview after seeing my application. She asked some standard questions and then had me identify an object next to me and try to sell it to her. After that is done, (you can't mess it up), they'll schedule a time to come in and sit down for a face to face. Be funny but focused and you should be fine. All they do is ask you to describe yourself and then they read off questions they got from google.
Interview Question – There really wasn't anything asked that you haven't been asked already. There's a lot of situational questions. "Describe a time where you were put under pressure and thrived". Answer Question
I applied online and the process took 4+ weeks - interviewed at Convergys.
Interview Details – Initially I was contacted by phone and asked some preliminary questions such as my experience in dealing with customers and computer abilities. I was then scheduled for a phone interview within the next couple of days. The interview took place in the morning. I did not attend in-person during.
Interview Question – I was asked to role-play that I was speaking to an unsatisfied customer. I had to demonstrate respond how I would have responded in that situation. It was hinted that the training process would involve more of this type of activity. Answer Question
Very Easy Interview
I applied online and the process took 2 weeks - interviewed at Convergys in May 2010.
Interview Details – They hired en masse with a lot of applicants all at once. I applied online at their website and they have you take an applicant survey to determine your skill set. Then they notified me by email that I had gotten an interview, and what time to show up.
It's a call center environment with a high turnover, and constant hiring and training of groups. They are usually hiring for certain projects, and there were people in the interview process with me that ended up on different projects. A "project" is the contracting work we do for other companies. Cable/satellite TV, bank credit cards, etc. Some were outbound calls others inbound. It just depended. They let me know up front what project I would be on and what salary they would pay me. Once I accepted I was given the time and date to show up for training. Training lasted for 3 weeks, and consisted of lecture, simulations, and on the job training (week 3).
Interview Question – They didn't ask me any really difficult questions. Mainly they were just looking for people to hire. The interviewer did ask how I would handle irate customers (something that happens in call center work all the time). View Answer
Negotiation Details – There wasn't much to negotiate. They gave me the offer and I could choose to accept or reject it. They offered me a higher hourly rate to begin with because of previous experience I'd had. Looking back I would have asked what other projects were available, and if I could be moved, but I've only heard of limited success with that from other employees.
Pros: “Opportunities; People; Exposure to Technology; Always interesting work and meaningful collaboration; HR Business support” “Opportunities; People; Exposure to Technology; Always interesting work and meaningful collaboration; HR Business support” – Full Review
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