Convergys

  www.convergys.com
  www.convergys.com

Convergys Interview Questions

Updated Dec 12, 2014
Updated Dec 12, 2014
359 Interview Reviews

Interview Experience

Interview Experience

63%
25%
11%

Getting an Interview

Getting an Interview

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15%
13%

Interview Difficulty

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Average

Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Account Manager - Incoming Calls Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at Convergys.

    Interview Details

    I only had one phone interview. It was extremely easy! There were several behavioral questions - both hypothetical and about my past experiences. The HR representative that spoke with me was really nice and made me feel like they really wanted me to work for them (not sure if that was genuine or if that was a tactic).

    Interview Questions
    • Please describe a time when you had to deal with a conflict in the workplace, how you handled it, and what the outcome was.   Answer Question
    Negotiation Details
    It was an hourly position. I didn't negotiate salary.
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 2 people found this helpful  

    WAH Customer Care/Service Representative Interview

    Anonymous Interview Candidate in Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took 3 daysinterviewed at Convergys in March 2014.

    Interview Details

    The interview was conducted over the phone. The interviewer read directly from a script of questions in a mechanical voice (maybe it was the particular interviewer I had). The questions were about my experience in customer service, which can be considered any contact with the public while being employed by a company. You worked at WalMart and made a customer happy -- that was a positive customer service rep position experience! Based on criteria like that, it is no wonder that Convergys doesn't get the best of the best people working in customer service. Then, again, they way Convergys goes through customer care/service reps, the bar cannot be set too high, or they'd run out of people to fill the positions. Virtual warm bodies to fill those virtual work stations.

    Interview Questions
    • First, none of the questions were difficult. They were all standard customer call center questions. The one question that was unexpected was, "what is your personal philosophy in handling people?" I must have answered it correctly, because the next day, I got an email offering me the job. If you say "yes," prepare for the paperwork barrage that will be need to be faxed back to Convergys. The other unexpected question comes from the I-9 Form documentation from the HR WAH contact. "Is this the only birth certificate you have?" Why? Do I get more money for multiple birth certificates?   View Answer
    Negotiation Details
    No negotiations. Here is what we are offering. You want it? Sure, why not. It beats $7.25/hour at the local grocery store as a cashier.
    Accepted Offer
    Neutral Experience
    Easy Interview
  3. 1 person found this helpful  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Convergys in March 2014.

    Interview Details

    The questions were general interview questions, tell me about yourself, what qualities in your last job made your stand out, etc. Once you're selected for an interview, there's a short typing assessment and questions.

    Interview Questions
    • There were targeted questions about what to do when the phone doesn't have internet or can't send messages. Those were the most difficult, but if you know your way around troubleshooting it shouldn't be a problem.   View Answer
    Negotiation Details
    Don't bother negotiating without certification or a specialized degree.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5. 1 person found this helpful  

    Customer Service and Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    interviewed at Convergys in March 2014.

    Interview Details

    This was my first "interview" with the company. There was no interview as such but rather just four assessments including basic computer skills, english, typing and memory test. The english test consisted of 20 multiple choice questions and computer skills about 40 questions. For testing memory they gave a passage to read and then question sheet with space to write answers.

    Interview Questions
    • There was some additional paperwork to be completed after the assessments which included writing the steps to make a peanut butter jelly sandwich.   Answer Question
    No Offer
    Easy Interview
  6.  

    Advanced Android Tech Specialist Interview

    Anonymous Interview Candidate in Arnold, MO
    Anonymous Interview Candidate in Arnold, MO
    Application Details

    I applied online. The process took a dayinterviewed at Convergys in March 2014.

    Interview Details

    I was interviewed for a Retention Specialist job initially , but got sick and had to move my start date back. The class I was originally supposed to be in was cancelled, so they offered me the other job "because they needed to fill the class."

    Interview Questions
    • Do you want to be an Advanced Android Tech Support Specialist?   View Answer
    Negotiation Details
    They DO NOT negotiate!!
    Accepted Offer
    Negative Experience
    Easy Interview
  7.  

    OnStar Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at Convergys.

    Interview Details

    Well I took two assessment tests. Once I passed them, I had an immediate interview. I met with a cheerful and relatable interviewer who seemed to like her job and was very nice and informative. First, she gave me a detailed description of the job I was applying for and some background for the company. Afterward she asked me some standard interview questions.

    Interview Questions
    • Name one thing you didn't like about your former employer of job.   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Inbound Billing Interview

    Anonymous Interview Candidate in Taylorsville, UT
    Anonymous Interview Candidate in Taylorsville, UT
    Application Details

    I applied online – interviewed at Convergys.

    Interview Details

    Interview process was seemless as was the hiring process. Was brought back in a group and let known what the job paid and when I was to start.

    Interview Questions
    • Was not advised that the hours were not set. Three hour starting and ending window that I was not advised of prior to become employed. No set days off. There was no assigned desk you came in and found a desk and hoped not to have to move throughout the day.   Answer Question
    Reasons for Declining

    They are not willing to work with the schedule even though they sent people home early on a daily basis due to over staffing. As a result they where left short staffed at the end of the day

    Declined Offer
    Negative Experience
    Easy Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Brownsville, TX
    Anonymous Interview Candidate in Brownsville, TX
    Application Details

    I applied through a recruiter. The process took 3 daysinterviewed at Convergys.

    Interview Details

    The hiring process was very easy. They interviewed me to see if I had any experience on customer service. I did a computer test

    Interview Questions
    • What to do when a customer is disrespectful   View Answer
    No Offer
    Positive Experience
    Average Interview
  10. 2 people found this helpful  

    Operations Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Convergys in February 2014.

    Interview Details

    I received an email to schedule a phone interview. Once I did the phone interview, I was told I'd get an update the following week. After two weeks, I sent a follow up email and never heard back from anyone. Then after more than a month, I received an automated email letting me know they'd moved on with another candidate.

    Interview Questions
    • How do you work on improving the performance of a employee that is lagging.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied through a recruiter. The process took 3+ monthsinterviewed at Convergys in February 2014.

    Interview Details

    The interview process was pretty easy if you know about tech support and basic computer information you will be fine. They reach out to you through e-mail and then you are scheduled to go to the office and take computer test.

    Interview Questions
    • The most difficult part was the computer test you are not fully aware of what they are looking for so you are kind of blind going in. Some of the staff present themselves as being a little unprofessional the office is nice but staff seem to be all over the place as far as who you are if they have spoken to you and all your pre-contact information that they should have sometimes gets lost.   Answer Question
    No Offer
    Neutral Experience
    Average Interview

See What Convergys Employees Are Saying

Awful

 Former Anonymous Employee

Pros: “A paycheck. Other than that.. nothing.” Full Review

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