Convergys Interview Questions & Reviews
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Updated May 24, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 87 ratings 
“Easy” Interview
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Interview Experience [?] Based on 87 ratings
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| 41–50 of 87 Convergys Interviews | Sort by |
Customer Service Representative at Convergys
Posted Jun 2, 2011 — 2 of 2 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2010 (took 3 days)
The hiring process was pretty painless. I had applied the position on their website and one day received an email with an invitation to take some tests online which included a math test, personality test, and a typing test.
A couple of days later I received a call from a recruiter. They asked a few interview questions and then scheduled me another interview at the location I applied for which lasted a few minutes. Received a job offer the same day
Interview Questions
Negotiation Details
Take it or leave it
Other Details
The interview consisted of a Background Check, an IQ/Intelligence Test and a Phone Interview.
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Helpful Interview?
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Customer Service Representative at Convergys
Posted May 24, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2009 (took 4 days)
After an online applicated was completed at the company site, I was contacted by a recruiter outside of the company for an informal interview. The recruiter scheduled and interview. The actual interview was easy. I was asked a few questions about my home office set up and my skills, as this was a WAH job. The majority of the interview was a general description of the job functions, the work atmosphere, working hours, and the training process. A job offer was made and accepted before the call ended.
Interview Questions
Negotiation Details
The job paid a flat rate of $8, take it or leave it. There was no negotiating. The pay was raised by $1 per hour to remain competitive before the end of training. With the specific campaign I worked for, there was a lot of opportunity to earn bonuses and extra money per hour, for working during certain seasonal events and other times of high promotion. This was a nice surprise and not something that was explained during the interview or hiring process.
Other Details
I Applied Online and the interview consisted of a Phone Interview.
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Customer Service Representative at Convergys
Posted Apr 24, 2011 — 1 of 1 people found this helpful
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 in Jacksonville, FL (took a day)
There was an assessment that I had to take on the internet, then my results were taken into account. I had to take a phone interview, after that I had to go in for a face to face interview. Also, I had to take a pre-employment drug screen and background check.
Negotiation Details
There was no negative phase.
Other Details
The interview consisted of a Background Check, a Drug Test, a Skills Test and a Phone Interview.
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Helpful Interview?
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TL at Convergys
Posted Apr 23, 2011
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Sep 2009 in Hickory, NC (took 1+ week)
The hire process basically works based on experience and skills are not important
Negotiation Details
no negotiation
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
IT Intern at Convergys
Posted Mar 30, 2011 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2010 in Tamarac, FL (took 4 days)
The interview was a pre screening interview by the HR which was followed up by a group phone interview. Five people from the team interviewed me. It was resume based, and couple of behavioral questions. They asked lot of questions about my previous projects and little bit of SQL and Java(basic).
It lasted for about 35 minutes.
Interview Questions
Negotiation Details
I did no negotiation. Accepted the offer as it is.
Other Details
The interview consisted of a Background Check, a Drug Test, a Group/Panel Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Simple Service at Convergys
Posted Mar 29, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2011 in Hazelwood, MO (took 2 weeks)
Applied online and got e-mails from the recruiter to take test from the outsourcing company's website. Test really didn't have anything to do with the position, but I did them anyways. Typical things such as personality test, logic, and videos.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Background Check, a Drug Test, a Personality Test, a Skills Test, a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative II at Convergys
Posted Feb 3, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2009 in Wichita, KS (took 3 days)
Interview process was very easy. Consisted of an online application on the Convergys website in the work from home section, some computer testing, a background and credit check, some skills testing, an easy phone interview, and mailing of I-9 forms. The most difficult part of the job is the setup of the virtual environment with the VOIP softphones and they are different depending on the project you are working on. The system that they use is unstable much of the time and there's not much they can really do about it. I've actually been with the company since 7/2008, but the dates didn't go back that far.
Interview Questions
Negotiation Details
no negotiation
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Skills Test and a Background Check.
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Technical Support at Convergys
Posted Dec 30, 2010
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5.0
Very Difficult Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Dec 2010 in Quezon City (Philippines) (took a day)
first,its a panel interview,introducing themselves to tell more about themselves,2nd,online examination,written examination,language assestment over the phone and final interview which is personal,one on one interview
Interview Questions
Negotiation Details
i signed a probasionary contract...take the offer because the salary is good
Other Details
I applied In-Person and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Presentation, an IQ/Intelligence Test, a Personality Test, a Drug Test and a Background Check.
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Helpful Interview?
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Customer Service Representative at Convergys
Posted Dec 29, 2010
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Dec 2010 in Charlotte, NC (took 2 weeks)
Miscommunication. i had applied for on job training and entry level position.
She was expecting an expoerienced person and only one track mind.
I saw employees not appropriately dressed , and was not decent enough with the pants hanging down.
The enviornment was not condusive for enthusiastic new entrance.
overall a very discouraging experience which left a bad taste in my mouth.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
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Helpful Interview?
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No
Inappropriate?
Customer Service Representative at Convergys
Posted Dec 20, 2010
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2010 (took 2 days)
The interview process went very smoothly, the information allowed me to fill out without having to leave my home. It allowed me put my thoughts together without feeling intimated.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Background Check.
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Helpful Interview?
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