Convergys Sales and Service Representative Interview Questions

Updated Sep 25, 2014
Updated Sep 25, 2014
4 Interview Reviews

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Sales and Service Representative Interview

Anonymous Interview Candidate  in  Cedar City, UT
Anonymous Interview Candidate in Cedar City, UT
Application Details

I applied online. The process took 4 days - interviewed at Convergys in September 2014.

Interview Details

They first call your phone and talk to you for about 15-20 minutes, go in and take a 3 part assessment questioning your computer skills, words per minute and telemarketing skills, when you are done, Convergy's will determine whether or not you passed the assessment and that determines if you get the interview. The interview is usually scheduled for the next day. Right before your scheduled interview, the Convergy's employee at the recruiting office will have you listen to a sample phone call to see if you are still interested in the job, sample phone call lasts approximately 10-15 minutes, (it is best to listen to the details of the sample call, because the interviewer is highly likely going to ask you questions about what was discussed within the call). You then sign a release form and hand it to the employee at the recruiting office and wait for your interview.

Interview Questions
  • Any questions regarding the sample phone call.   View Answer
  • In your opinion, what is the most important piece of technology and why?   View Answer
Negotiation Details
Think out your answer before you speak, it'll make you seem confident. I got the job offer at the end of my interview.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Convergys

  1.  

    Sales and Service Representative Interview

    Anonymous Interview Candidate  in  Pharr, TX
    Anonymous Interview Candidate in Pharr, TX
    Application Details

    I applied in-person. The process took 2 weeks - interviewed at Convergys in September 2013.

    Interview Details

    If you know a little of computers, you will get hired within about 2 weeks of submitting your application for employment. The interview is just the basic tell me about a difficult situation and how did you resolve it. What makes you think you're the best candidate for the job, stuff like that. Nothing difficult.

    Interview Questions
    Negotiation Details
    No negotiations, they give you $9.50 starting rate. Take it or leave it.
    Accepted Offer
    Negative Experience
    Easy Interview
  2.  

    Sales and Service Representative Interview

    Anonymous Interview Candidate  in  Wichita, KS
    Anonymous Interview Candidate in Wichita, KS
    Application Details

    I applied online. The process took a day - interviewed at Convergys in June 2011.

    Interview Details

    When I hired on there was only a phone interview and you were told right then and there if you were hired. Most were general questions about how you handle difficult customers and what you liked or disliked about your previous employers.
    Most everything that you needed to know was covered in the interview and if you pass the interview but do not have physical proof of your last level of education the offer is taken off the table. You're given a few days to provide it.

    Interview Questions
    • They were all very basic and general. Not even sure the interviewer actually paid attention.   Answer Question
    Accepted Offer
    Neutral Experience
    Easy Interview
  3.  

    Sales and Service Representative Interview

    Anonymous Interview Candidate  in  Wichita, KS
    Anonymous Interview Candidate in Wichita, KS
    Application Details

    I applied online - interviewed at Convergys in August 2010.

    Interview Details

    put app online, got a call next day she ask me three questions on the phone, went in to interview a couple of days later and it took three minutes i was offered the job.

    Interview Questions
    • nothing was difficult about any question they give. They will hire anyone that is walking upright.   Answer Question
    Negotiation Details
    they tell you what they pay and either take it or leave it
    Accepted Offer
    Neutral Experience
    Easy Interview

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