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Convergys Team Leader Interview Questions & Reviews

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Web: www.convergys.com | HQ: Cincinnati, OH

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Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 4 ratings

2.2

“Easy” Interview

Interview Experience [?] Based on 4 ratings

Positive	50%
Neutral	25%
Negative	25%

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3.0

Average Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Mar 2011 in Quezon City (Philippines) (took 2 weeks)

I was ask what changes do I need to do if hired in that position. How I will deal with co workers that very much close to me when it comes to making disciplinary actions. Will I be patient enough to do administrative work. They give me scenarios on diffulties in facing situations. How would I react in certain situations. They ask how is my mood or how I will discipline employees.

Interview Questions

How would you explain to someone who has been turn down from a position to which I applied for and accepted, knowing that they got more training than I am but lack seniority?

View Answers (1)

Having worked for a long time in a sales position how would you adjust and balance your work from admistrative and sales.

View Answers (1)

Other Details

The interview consisted of a Phone Interview and a Group/Panel Interview.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed May 2009 in Lake Mary, FL (took a day)

I was already part of the company, so no background check needed. They asked me questions about how I would handle certain situations that are typical for a team leader. Also asked about extraordinary situations I may have been in and how I resolved it.

Interview Questions

What was the most difficult situation you have come across in managing a team and how did you handle it?

View Answers (1)

Negotiation Details

No. Base offer.

Other Details

I applied In-Person and the interview consisted of a Group/Panel Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Jul 2010 in Cincinnati, OH (took 6 days)

I applied for the position via the Companies website after seeing a posting on Lindedin. I applied for several positions once on the companies website and was contacted by an associate HR 5 days later. I have interviewed people myself that have worked there previously due to most of them being laid off by the company. Most of these individuals I interviewed had been with the company for quite sometime (10-20+ years). So that was not a good sign but I applied anyway. I have also been stationed at a career fair next to there recruiters and got to learn a little about the company then. That recruiter had told me how they promote from within and the majority of there positions available to external canidates are entry level. However that wasn't the case with the position I interviewed for. The 1st question asked was the typical go over your resume with me question. After that it was what sort of salary do you need? At that point my answer was to high and I believe that she lost interest. This position pays in the upper $20's to low $30's. If that is all it pays it seems pretty entry level to me. I feel sorry for the 15 people that will report to this person they must get paid well below poverty level. I told the recruiter that I still may have some interest depending on promotion opportunities. She then asked why I felt I was a good fit for the position. After my answer she said well I think thats all I have for you do you have any questions for me. As always I had 8-10 questions lined up but after the 2nd of two questions she couldn't answer I said I will hold the remainder of my questions for our next interview if it comes down to that. Very frustrating!!!!!!!

Interview Questions

Cover your experience (resume) with me.

Answer Question

How much $$$ do you need?

Answer Question

Why are you a good fit for the position?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Nov 2008 in Ottawa, ON (Canada) (took 1 week)

Lots of STAR questions.
Situation // Task // Action // Result.
Try to imagine yourself in a bunch situations and break them down, into those 4 categories. Divide your answer into 4 and be sure the interviewer knows when the situation ends, and the task begins.. when the task ends and the action begins... so forth.

Tell us about a time when you had to deal with conflict.

Tell us about a time when you coached for performance ... and how you followed up to ensure results.

Tell us about a time when you had to coach different people toward the same goal, but used different methods for each.

Tell us about a time when you were faced with multiple tasks at the same time and how you handled it.

Tell us about a time when you didnt agree with a task that your boss instructed you to do and how did you handle it.