Convergys Technical Support Engineer Interview Questions

Updated Jul 8, 2014
Updated Jul 8, 2014
9 Interview Reviews

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Technical Support Engineer Interview

Anonymous Interview Candidate in Ogden, UT
Anonymous Interview Candidate in Ogden, UT
Application Details

I applied online. The process took 2 weeksinterviewed at Convergys in October 2010.

Interview Details

Went good

Negotiation Details
Not bad and straight forward
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Convergys

  1.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Ogden, UT
    Anonymous Interview Candidate in Ogden, UT
    Application Details

    I applied in-person – interviewed at Convergys in August 2009.

    Interview Details

    For technical support positions supporting 3rd parties through Convergys it is good to have a knowledge inside and out of the OSI and TCP Models. These become very critical when working with customers using Firewalls, Routers, Networks Switches, and Security Appliances. Also have a working knowledge of how to convert IP addresses back and forth from Decimal to standard IPv4 IP address.

    Interview Questions
    • You may be asked to walk someone through a normal process that you would not think is very complex. You will want to give as much detail to the interviewer(s) regarding the process in which to perform that task. It could be something like making your bed or filling up your car with gas. Providing simple words and steps to accomplish a task such as this one should not include very large words someone would need to look up in a dictionary.   Answer Question
    Negotiation Details
    Depending on the company Convergys is staffing for the maximum starting wage seemed to be between 12 and 18 US Dollars per hour.
    Accepted Offer
    Average Interview
  2.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Newcastle upon Tyne, England (UK)
    Anonymous Interview Candidate in Newcastle upon Tyne, England (UK)
    Application Details

    I applied through a staffing agency. The process took a weekinterviewed at Convergys in August 2013.

    Interview Details

    Interview with recruitment company, about 30 technical questions. Then interview over the phone with Technical Support Engineer, similar questions but different ones. Then interview with two managers face to face, call center style questions

    Interview Questions
    • A situation that hasn't gone the way you expected, how did you turn it around?   Answer Question
    Negotiation Details
    There was no negotiation, you got offered a salary and you had to take or leave it
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Pune (India)
    Anonymous Interview Candidate in Pune (India)
    Application Details

    I applied through a staffing agency. The process took 2 daysinterviewed at Convergys in May 2013.

    Interview Details

    3 rounds of interviews. They will call you at 11 or 12 but the rounds will start only after 3.
    First will be a written test with networking related objective type questions.
    Then there will be an one on one operations round.
    Finally there will be a VNA test.

    Interview Questions
    Negotiation Details
    Had to join immediately. So could not serve the notice periods in previous firm. Got a hike of 50%.
    Accepted Offer
    Positive Experience
    Difficult Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review
  5.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Pune (India)
    Anonymous Interview Candidate in Pune (India)
    Application Details

    I applied through an employee referral. The process took a dayinterviewed at Convergys in May 2013.

    Interview Details

    the 1st round was an HR round. For freshers, the interviewee simply asked about the final year project. For experienced, he asked what kind of work you did and what were the problems/challenges you faced. This round was completely to check your voice and accent. The 2nd round was a technical test of about 10mins, all objective type consisting of questions related to networking, Active Directory, Exchange server.
    Could not make it further!

    Interview Questions
    • Technical test is tricky if you do not have knowledge about AD, etc.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  6. 2 people found this helpful  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Pune (India)
    Anonymous Interview Candidate in Pune (India)
    Application Details

    I applied through an employee referral. The process took 2 daysinterviewed at Convergys in October 2012.

    Interview Details

    1: Hr took interview for voice and accent so that he could take on those who's who where good in English.

    2: Technical test regarding the technology for which the requirement came.

    3: Telephonic round in that they asked us to talk about our-self and any something about a topic of our own.

    4: 1:1 Interview with Technical lead and Manager.

    5: If got Selected hr will call next day to give offer letter.

    Interview Questions
    • Unexpected Question: Live scenario based question on the technology and troubleshooting on the technology.   Answer Question
    No Offer
    Difficult Interview
  7.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Pune (India)
    Anonymous Interview Candidate in Pune (India)
    Application Details

    I applied through an employee referral. The process took 2 daysinterviewed at Convergys in January 2012.

    Interview Details

    The process was easy although time consuming.
    The Technical round was good, all that was required was logic.
    The interviewers asked a lot of things including background, expectations, and weaknesses.
    The desire to learn was respected.

    Interview Questions
    Negotiation Details
    there was no negotiation, i was a fresher and had to accept what was company standard.
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Pune (India)
    Anonymous Interview Candidate in Pune (India)
    Application Details

    I applied through an employee referral. The process took a dayinterviewed at Convergys in June 2010.

    Interview Details

    Hiring is done either through employee referrals, newspaper ads or placement consultancies. The process usually consists of a few rounds, with an aptitude/technical test, communication skill test, and an intensely technical operations round. The technical interview round consists of theoretical as well as scenario based questions, depending on the requirement of the technology vertical at the time of the interview.

    Interview Questions
    Negotiation Details
    No. Compensation is fixed.
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 2 daysinterviewed at Convergys in August 2009.

    Interview Details

    Aptitude Test and Technical Written test
    Telephonic Interview
    1:1 Technical Interview

    Interview Questions
    • It was a technical question related to network security   Answer Question
    • It was a question during the telephonic interview:
      Describe your experience and share your thoughts on the city.
        Answer Question
    Negotiation Details
    Quote Your Skills
    Accepted Offer
    Positive Experience
    Average Interview

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