Convergys
2.9 of 5 1,061 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

Convergys Technical Support Engineer Interview Questions & Reviews

All Interviews Received Offers

Getting the Interview 

70%
10%
10%

Interview Experience 

100%
0%
0%

Interview Difficulty 

8 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Neutral Experience

Average Interview

Technical Support Engineer Interview

Anonymous Employee
Ogden, UT

I applied in-person - interviewed at Convergys in August 2009.

Interview Details – For technical support positions supporting 3rd parties through Convergys it is good to have a knowledge inside and out of the OSI and TCP Models. These become very critical when working with customers using Firewalls, Routers, Networks Switches, and Security Appliances. Also have a working knowledge of how to convert IP addresses back and forth from Decimal to standard IPv4 IP address.

Interview Question – You may be asked to walk someone through a normal process that you would not think is very complex. You will want to give as much detail to the interviewer(s) regarding the process in which to perform that task. It could be something like making your bed or filling up your car with gas. Providing simple words and steps to accomplish a task such as this one should not include very large words someone would need to look up in a dictionary.   Answer Question

Negotiation Details – Depending on the company Convergys is staffing for the maximum starting wage seemed to be between 12 and 18 US Dollars per hour.

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Average Interview

Technical Support Engineer Interview

Technical Support Engineer
Ogden, UT

I applied online and the process took 2 weeks - interviewed at Convergys in October 2010.

Interview Details – Went good

Negotiation Details – Not bad and straight forward

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Average Interview

Technical Support Engineer Interview

Technical Support Engineer
Newcastle upon Tyne, England (UK)

I applied through a staffing agency and the process took 1 week - interviewed at Convergys in August 2013.

Interview Details – Interview with recruitment company, about 30 technical questions. Then interview over the phone with Technical Support Engineer, similar questions but different ones. Then interview with two managers face to face, call center style questions

Interview Question – A situation that hasn't gone the way you expected, how did you turn it around?   Answer Question

Negotiation Details – There was no negotiation, you got offered a salary and you had to take or leave it

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Positive Experience

Average Interview

Technical Support Engineer Interview

Technical Support Engineer
Pune (India)

I applied through an employee referral and the process took a day - interviewed at Convergys in May 2013.

Interview Details – the 1st round was an HR round. For freshers, the interviewee simply asked about the final year project. For experienced, he asked what kind of work you did and what were the problems/challenges you faced. This round was completely to check your voice and accent. The 2nd round was a technical test of about 10mins, all objective type consisting of questions related to networking, Active Directory, Exchange server.
Could not make it further!

Interview Question – Technical test is tricky if you do not have knowledge about AD, etc.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

1 person found this helpful

No Offer

Neutral Experience

Difficult Interview

Technical Support Engineer Interview

Technical Support Engineer
Pune (India)

I applied through an employee referral and the process took 2 days - interviewed at Convergys in October 2012.

Interview Details – 1: Hr took interview for voice and accent so that he could take on those who's who where good in English.

2: Technical test regarding the technology for which the requirement came.

3: Telephonic round in that they asked us to talk about our-self and any something about a topic of our own.

4: 1:1 Interview with Technical lead and Manager.

5: If got Selected hr will call next day to give offer letter.

Interview Question – Unexpected Question: Live scenario based question on the technology and troubleshooting on the technology.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Average Interview

Technical Support Engineer Interview

Technical Support Engineer
Pune (India)

I applied through an employee referral and the process took 2 days - interviewed at Convergys in January 2012.

Interview Details – The process was easy although time consuming.
The Technical round was good, all that was required was logic.
The interviewers asked a lot of things including background, expectations, and weaknesses.
The desire to learn was respected.

Interview Question – None   Answer Question

Negotiation Details – there was no negotiation, i was a fresher and had to accept what was company standard.

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Difficult Interview

Technical Support Engineer Interview

Technical Support Engineer
Pune (India)

I applied through an employee referral and the process took a day - interviewed at Convergys in June 2010.

Interview Details – Hiring is done either through employee referrals, newspaper ads or placement consultancies. The process usually consists of a few rounds, with an aptitude/technical test, communication skill test, and an intensely technical operations round. The technical interview round consists of theoretical as well as scenario based questions, depending on the requirement of the technology vertical at the time of the interview.

Interview Question – Describe the entire Active Directory structure.   Answer Question

Negotiation Details – No. Compensation is fixed.

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Average Interview

Technical Support Engineer Interview

Anonymous Employee

The process took 2 days - interviewed at Convergys in August 2009.

Interview Details – Aptitude Test and Technical Written test
Telephonic Interview
1:1 Technical Interview

Interview Questions

  • It was a technical question related to network security   Answer Question
  • It was a question during the telephonic interview:
    Describe your experience and share your thoughts on the city.
      Answer Question

Negotiation Details – Quote Your Skills

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response
RSS Feed Embed
Interviews for Top Jobs at Convergys

Worked for Convergys? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Convergys Technical Support Engineer interview questions and advice. All 8 interview reviews posted anonymously by Convergys employees and interview candidates.