Getting an Interview
Getting an Interview
Interviews for Top Jobs at Convergys
- Customer Service Representative (106)
- Customer Service Representative II (29)
- Customer Service and Problem Resolution Representative II (25)
- Work At Home Customer Service Representative (19)
- Technical Support Agent (13)
- Team Leader (11)
- Tier I Technical Support (11)
- Technical Support Engineer (10)
- Call Center Agent (9)
- Sales and Service Representative II (9)
- Customer Service (7)
- Associate Trainer (7)
- Analyst (6)
- Customer Service Agent (6)
- Technical Support Representative (6)
- Sales and Service Representative (4)
- Customer Account Executive (4)
- Recruiter (4)
- Technical Support (4)
- Work From Home Agent (4)
- Technical Support Officer (3)
- Operations Manager (3)
- Customer Service/Sales (3)
- Welcome Call Advisor (3)
- Tech Support (2)
- Tech Support Agent (2)
- Tier II Technical Support (2)
- Customer Support Representative (2)
- Customer Care Representative (2)
- Business Analyst (2)
Technical Support Representative Interview
I applied online. The process took 5 days – interviewed at Convergys (Atlanta, GA) in November 2013.
I had a phone interview in which I was access numerous technical question (none difficult). I was offered the job the next day and was told to take several assessments including computer proficiency, typing and customer service. Subsequently received a welcome email and an email to self-identify/background check,etc.
- What is the difference between a modem and router? Answer Question
Only offered $9 per hour. Accepted.
Other Interview Reviews for Convergys
Technical Support Representative InterviewAccepted OfferPositive ExperienceEasy Interview
I applied online. The process took a week – interviewed at Convergys (Pocatello, ID) in June 2012.
Simple process, have a pulse and know how to use a computer and you can probably get a job here. Just basic computer processes, and the ability to type 30 words per min, and a general sense of how to comport yourself. There was a short phone interview at first, and then came a one on one, and then they called with an offer later.
- What is your greatest weakness? Answer Question
There was no negotiation. They offered me a job, and told me what the pay would be. It was an ok job for someone without a college education. It provided the benefit of free Directv service after 1 month, which is about how long it takes for the training.
Technical Support Representative InterviewAccepted OfferNeutral ExperienceAverage Interview
I applied online. The process took 1 day – interviewed at Convergys (Erlanger, KY) in June 2012.
This hiring and interview process was nothing more then a cattle call. If you could type, you had a job!
- Really didn't have any difficult or unexpected questions 1 Answer
no such thing as a negotiation phase with Convergys
Technical Support Representative InterviewAccepted OfferNegative ExperienceAverage Interview
I applied online. The process took 1+ week – interviewed at Convergys (Erlanger, KY) in June 2012.
The hiring process was relatively painless, but the interview took forever, as did the testing. There was just a lot of waiting.
- Why do you want this job? Answer Question
There really wasn't any negotiation.
Technical Support Representative InterviewAccepted OfferNegative ExperienceEasy Interview
I applied online. The process took a week – interviewed at Convergys (St. John's, NL (Canada)) in August 2011.
Email resume, do an online interview then a telephone one. Online assessment of your computer to see if it is eligible to be used as a work at home computer. 6 weeks training:4 in the classroom and 2 on the floor.
- How would you handle an irate customer Answer Question
Technical Support Representative InterviewAccepted OfferPositive ExperienceAverage Interview
I applied through an employee referral. The process took 2 days – interviewed at Convergys (Manila, Manila (Philippines)) in March 2009.
I had my interview in one of their HR branch. There was a language test and those who didn't made it was sent home. The next test was technical, depending on which account you're applying for. After that I had my initial interview. They asked me then to come back another day for a second interview. After that was the offer and signing of contract.
- As far as I can remember, they only asked very broad technical questions. I think there was nothing that I didn't at least had a vague idea of, since I don't have an IT or technical background. Answer Question
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