Convergys

  www.convergys.com
  www.convergys.com

Convergys Technical Support Representative Interview Questions

6 Interview Reviews

Interview Experience

Interview Experience

50%
16%
33%

Getting an Interview

Getting an Interview

83%
16%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy

6 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

Technical Support Representative Interview

Anonymous Interview Candidate in Atlanta, GA
Anonymous Interview Candidate in Atlanta, GA
Application Details

I applied online. The process took 5 daysinterviewed at Convergys in November 2013.

Interview Details

I had a phone interview in which I was access numerous technical question (none difficult). I was offered the job the next day and was told to take several assessments including computer proficiency, typing and customer service. Subsequently received a welcome email and an email to self-identify/background check,etc.

Interview Questions
Negotiation Details
Only offered $9 per hour. Accepted.
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Convergys

  1.  

    Technical Support Representative Interview

    Anonymous Interview Candidate in Erlanger, KY
    Anonymous Interview Candidate in Erlanger, KY
    Application Details

    I applied online. The process took 1+ weekinterviewed at Convergys in June 2012.

    Interview Details

    The hiring process was relatively painless, but the interview took forever, as did the testing. There was just a lot of waiting.

    Interview Questions
    Negotiation Details
    There really wasn't any negotiation.
    Accepted Offer
    Negative Experience
    Average Interview
  2.  

    Technical Support Representative Interview

    Anonymous Interview Candidate in Pocatello, ID
    Anonymous Interview Candidate in Pocatello, ID
    Application Details

    I applied online. The process took a weekinterviewed at Convergys in June 2012.

    Interview Details

    Simple process, have a pulse and know how to use a computer and you can probably get a job here. Just basic computer processes, and the ability to type 30 words per min, and a general sense of how to comport yourself. There was a short phone interview at first, and then came a one on one, and then they called with an offer later.

    Interview Questions
    Negotiation Details
    There was no negotiation. They offered me a job, and told me what the pay would be. It was an ok job for someone without a college education. It provided the benefit of free Directv service after 1 month, which is about how long it takes for the training.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Technical Support Representative Interview

    Anonymous Interview Candidate in Erlanger, KY
    Anonymous Interview Candidate in Erlanger, KY
    Application Details

    I applied online. The process took a dayinterviewed at Convergys in June 2012.

    Interview Details

    This hiring and interview process was nothing more then a cattle call. If you could type, you had a job!

    Interview Questions
    • Really didn't have any difficult or unexpected questions   View Answer
    Negotiation Details
    no such thing as a negotiation phase with Convergys
    Accepted Offer
    Neutral Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Technical Support Representative Interview

    Anonymous Interview Candidate in St. John's, NL (Canada)
    Anonymous Interview Candidate in St. John's, NL (Canada)
    Application Details

    I applied online. The process took a weekinterviewed at Convergys in August 2011.

    Interview Details

    Email resume, do an online interview then a telephone one. Online assessment of your computer to see if it is eligible to be used as a work at home computer. 6 weeks training:4 in the classroom and 2 on the floor.

    Interview Questions
    Accepted Offer
    Negative Experience
    Easy Interview
  6.  

    Technical Support Representative Interview

    Anonymous Interview Candidate in Manila, Manila (Philippines)
    Anonymous Interview Candidate in Manila, Manila (Philippines)
    Application Details

    I applied through an employee referral. The process took 2 daysinterviewed at Convergys in March 2009.

    Interview Details

    I had my interview in one of their HR branch. There was a language test and those who didn't made it was sent home. The next test was technical, depending on which account you're applying for. After that I had my initial interview. They asked me then to come back another day for a second interview. After that was the offer and signing of contract.

    Interview Questions
    • As far as I can remember, they only asked very broad technical questions. I think there was nothing that I didn't at least had a vague idea of, since I don't have an IT or technical background.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

Work at Convergys? Share Your Experiences

Convergys

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.