Convergys
2.9 of 5 1,236 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

Convergys Technical Support Representative Interview Questions & Reviews

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Getting the Interview 

83%
16%

Interview Experience 

50%
16%
33%

Interview Difficulty 

Average Difficulty
6 candidate interviews Back to all interview questions
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Accepted Offer

Positive Experience

Easy Interview

Technical Support Representative Interview

Technical Support Representative
Atlanta, GA

I applied online and the process took 5 days - interviewed at Convergys in November 2013.

Interview Details – I had a phone interview in which I was access numerous technical question (none difficult). I was offered the job the next day and was told to take several assessments including computer proficiency, typing and customer service. Subsequently received a welcome email and an email to self-identify/background check,etc.

Interview Question – What is the difference between a modem and router?   Answer Question

Negotiation Details – Only offered $9 per hour. Accepted.

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Accepted Offer

Neutral Experience

Average Interview

Technical Support Representative Interview

Technical Support Representative
Erlanger, KY

I applied online and the process took a day - interviewed at Convergys in June 2012.

Interview Details – This hiring and interview process was nothing more then a cattle call. If you could type, you had a job!

Interview Question – Really didn't have any difficult or unexpected questions   View Answer

Negotiation Details – no such thing as a negotiation phase with Convergys

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Accepted Offer

Positive Experience

Easy Interview

Technical Support Representative Interview

Technical Support Representative
Pocatello, ID

I applied online and the process took 1 week - interviewed at Convergys in June 2012.

Interview Details – Simple process, have a pulse and know how to use a computer and you can probably get a job here. Just basic computer processes, and the ability to type 30 words per min, and a general sense of how to comport yourself. There was a short phone interview at first, and then came a one on one, and then they called with an offer later.

Interview Question – What is your greatest weakness?   Answer Question

Negotiation Details – There was no negotiation. They offered me a job, and told me what the pay would be. It was an ok job for someone without a college education. It provided the benefit of free Directv service after 1 month, which is about how long it takes for the training.

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Accepted Offer

Negative Experience

Average Interview

Technical Support Representative Interview

Technical Support Representative
Erlanger, KY

I applied online and the process took 1+ week - interviewed at Convergys in June 2012.

Interview Details – The hiring process was relatively painless, but the interview took forever, as did the testing. There was just a lot of waiting.

Interview Question – Why do you want this job?   Answer Question

Negotiation Details – There really wasn't any negotiation.

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Accepted Offer

Positive Experience

Average Interview

Technical Support Representative Interview

Technical Support Representative
Manila, Manila (Philippines)

I applied through an employee referral and the process took 2 days - interviewed at Convergys in March 2009.

Interview Details – I had my interview in one of their HR branch. There was a language test and those who didn't made it was sent home. The next test was technical, depending on which account you're applying for. After that I had my initial interview. They asked me then to come back another day for a second interview. After that was the offer and signing of contract.

Interview Question – As far as I can remember, they only asked very broad technical questions. I think there was nothing that I didn't at least had a vague idea of, since I don't have an IT or technical background.   Answer Question

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Accepted Offer

Negative Experience

Very Easy Interview

Technical Support Representative Interview

Technical Support Representative
St. John's, NL (Canada)

I applied online and the process took 1 week - interviewed at Convergys in August 2011.

Interview Details – Email resume, do an online interview then a telephone one. Online assessment of your computer to see if it is eligible to be used as a work at home computer. 6 weeks training:4 in the classroom and 2 on the floor.

Interview Question – How would you handle an irate customer   Answer Question

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