Convergys

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  www.convergys.com

Convergys Tier I Technical Support Interview Questions

Updated Oct 21, 2014
Updated Oct 21, 2014
7 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Tier I Technical Support Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied through an employee referral. The process took a dayinterviewed at Convergys.

Interview Details

My friend got hired here for the same position and gave me the recruiters card. I contacted the recruiter. He offered interview next day. I show up to interview and took tests on a computer for about 30 mins. Interview questions involved basic technical questions and scenarios. No surprises.

Interview Questions
  • Gave scenarios with problems people may have, asked how I would solve them, and asked basic interview questions like how you would deal with a difficult customer and asks questions about past experience. Pretty casual interview nothing difficult.   Answer Question
Negotiation Details
No negotiation.
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Convergys

  1.  

    Tier I Technical Support Interview

    Anonymous Interview Candidate in Lake Mary, FL
    Anonymous Interview Candidate in Lake Mary, FL
    Application Details

    I applied online – interviewed at Convergys.

    Interview Details

    I was contacted within a week of submitting my job application online. The interview process it self was fairly easy. It consisted of 3 miniature tests on basic computer knowledge, a simulator of calls and your typing speed.

    Accepted Offer
    Easy Interview
  2.  

    Tier I Technical Support Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at Convergys in October 2013.

    Interview Details

    Interview process was relaxed. It is in a one on one environment. They have a typing test followed by a series of questions. The interview can take anywhere from 2 hours to 4 hours and they let you listen to a call before doing a role playing exercise. Once the interview is done you are told whether you are hired or not and they take the information they need on the spot.

    Interview Questions
    • The most difficult part is the role playing at the end, it is not hard questions nor is it related to the line of business necessarily, but it is very important to provide good customer services at that stage.   Answer Question
    Negotiation Details
    there was no negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Tier I Technical Support Interview

    Anonymous Interview Candidate in Hazelwood, MO
    Anonymous Interview Candidate in Hazelwood, MO
    Application Details

    I applied online. The process took a weekinterviewed at Convergys in April 2012.

    Interview Details

    You apply for the job online, if they are interested they will send you an email in return with some assesments to take. If you pass the assesments they will call you to schedule a phone interview. My interview was 100% over the phone and was offered the job on the spot and told to go to convergys building to file out my w4 forms and take a drug test

    Interview Questions
    • They don't ask anything that I don't think you would hear in any other interview   Answer Question
    Negotiation Details
    I excepted the offer it was a full time job paying more then i have ever had before and is full time
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Tier I Technical Support Interview

    Anonymous Interview Candidate in Lake Mary, FL
    Anonymous Interview Candidate in Lake Mary, FL
    Application Details

    I applied online. The process took 4 daysinterviewed at Convergys in November 2011.

    Interview Details

    Phone interview and skills test online i e typing and simple math

    Interview Questions
    Negotiation Details
    N/a
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Tier I Technical Support Interview

    Anonymous Interview Candidate in Lake Mary, FL
    Anonymous Interview Candidate in Lake Mary, FL
    Application Details

    I applied online. The process took a dayinterviewed at Convergys in June 2011.

    Interview Details

    it was over the phone interview. They asked very basic technical question.

    Interview Questions
    Accepted Offer
    Negative Experience
    Easy Interview
  7.  

    Tier I Technical Support Interview

    Anonymous Interview Candidate in Manila, Manila (Philippines)
    Anonymous Interview Candidate in Manila, Manila (Philippines)
    Application Details

    I applied in-person – interviewed at Convergys in April 2013.

    Interview Details

    Walk-in on the recruitment HUB of the site.

    Interview Questions
    Negotiation Details
    Very Candid
    Accepted Offer
    Positive Experience
    Average Interview

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