Convergys
2.9 of 5 1,074 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

Convergys Work From Home Agent Interview Questions & Reviews

All Interviews Received Offers

Getting the Interview 

100%

Interview Experience 

100%
0%
0%

Interview Difficulty 

3 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Easy Interview

Work From Home Agent Interview

Anonymous Employee
Florida (Uruguay)

I applied online and the process took 5 days - interviewed at Convergys.

Interview Details – Make sure to go online to apply. They will send you an assessment. Once you pass then they have an interviewer call you (mine was rude and told me what I did not know). She said anyone should know the difference from a modem and router, I just explained it in my way and she did not like it. Then you go to training class after. Overall, it was not that bad of a process.

Interview Question – What is the difference between a modem and a router?   Answer Question

Negotiation Details – nothing negotiable, you either take salary or you don't

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

2 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Work From Home Agent Interview

Work From Home Agent

I applied online and the process took 2 weeks - interviewed at Convergys in January 2012.

Interview Details – Everyone I spoke with was very kind and helpful. Each one of the recruiters were extremely prompt, calling exactly when they stated they would. It is a work from home position, and it appears that the salary is not negotiable, yet I understand there are opportunities to earn bonus's, etc.

Interview Questions

  • Describe how you handle yourself when a customer refuses to calm down or its irate towards you.   View Answer
  • Be able to answer questions of computer use and programs.   Answer Question

Negotiation Details – The salary is set. Non negotiable.

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Work From Home Agent Interview

Work From Home Agent

The process took 3 days - interviewed at Convergys in August 2011.

Interview Details – Pretty straightforward. Drug test, phone interview, typing test, general computer knowledge test.

Interview Questions

Negotiation Details – No negotiations.

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response
RSS Feed Embed
Interviews for Top Jobs at Convergys

Worked for Convergys? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Convergys Work From Home Agent interview questions and advice. All 3 interview reviews posted anonymously by Convergys employees and interview candidates.