Cox Communications

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Cox Communications Account Services Representative Interview Questions

Updated Dec 12, 2014
Updated Dec 12, 2014
2 Interview Reviews

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Account Services Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

interviewed at Cox Communications in December 2014.

Interview Details

I applied online, half expecting a "Thank you for your interest" email, but instead, I was contacted by one of the recruiters. She wanted to set up a phone screening, and told me that I could call pretty much whenever I was free. The screening only took about 10 minutes, and afterwards, we set up a face-to-face interview. The interview was your standard "Describe a time when..." The interviewer was nice, and it didn't feel like one of those "cold interviews", when they sit there and write down your answers, not really caring about much else. I was very pleasantly surprised that almost as soon as I got home, I was called by the recruiter and offered the job!

Interview Questions
  • There was this part when you had to role-play as if you were on the phone with a customer. The interviewer leaves the room, and gives you about 10 minutes to prepare what you're going to say. You have to solve the customer's issue, as well as sell them an additional product if given the chance.   Answer Question
Negotiation Details
No negotiation. It was an entry-level position.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Cox Communications

  1.  

    Account Services Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Cox Communications in March 2013.

    Interview Details

    1 interview, 2 managers. Questions surrounding customers and what is the appropriate reaction. Then a pretend phone call from a customer that I had to try & sell a DVR to

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview

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