Cox Communications
3.3 of 5 570 reviews
www.cox.com Atlanta, GA 5000+ Employees

Cox Communications Customer Retention Representative Interview Questions & Reviews

Updated Jul 9, 2014
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4 candidate interviews Back to all interview questions
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No Offer

Positive Experience

Average Interview

Customer Retention Representative Interview

Customer Retention Representative
Las Vegas, NV

I applied online and the process took 2 weeks - interviewed at Cox Communications in July 2014.

Interview Details – Interviewed with 2 people at the same time. The setting was informal and calm. As you speak they are continuously writing. The interview was quick and they only asked the what's need.

Interview Question – Star - interview   Answer Question

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Accepted Offer

Neutral Experience

Customer Retention Representative Interview

Customer Retention Representative

Interviewed at Cox Communications

Interview Details – Two interviews, then about a week for HR to contact you, and one month before training starts

Interview Question – Standard interview questions   Answer Question

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1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Retention Representative Interview

Customer Retention Representative
Phoenix, AZ

I applied online and the process took 2 months - interviewed at Cox Communications in February 2010.

Interview Details – Online test when you apply. If you pass then there is phone interview. If you pass then there is a second phone interview. If you pass then you come in for more testing on a computer. These tests are timed. Then final panel interview and drug test.

Interview Question – Remember a time you had a conflict with another employee. Explain the issue and what steps you took to resolve the issue.   Answer Question

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1 person found this helpful

Accepted Offer

Positive Experience

Very Easy Interview

Customer Retention Representative Interview

Customer Retention Representative
Wichita, KS

I applied online and the process took 2 weeks - interviewed at Cox Communications in November 2012.

Interview Details – Heard about opening via current employee. Applied online. The online system needs to be fixed. Had LOTS of problems with pages not loading correctly and random error messages popping up. First phone interview lasted about 30 minutes, and was very good. I was given lots of information about the position and was able to provide information about myself.

Interview Question – none. pretty standard for a customer rep. position.   Answer Question

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Glassdoor is your free inside look at Cox Communications Customer Retention Representative interview questions and advice. All 4 interview reviews posted anonymously by Cox Communications employees and interview candidates.