Cox Communications Customer Service Representative Interview Questions & Reviews
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Updated Feb 16, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 4 ratings 
“Average” Interview
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Interview Experience [?] Based on 4 ratings
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| 1–4 of 4 Cox Communications Interviews | Sort by |
Customer Service Representative at Cox Communications
Posted Feb 16, 2012
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Phoenix, AZ (took 2 weeks)
applied online, phone interview, assesment, got a thank you for your interest email. Waste of time with this company
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and an IQ/Intelligence Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Cox Communications
Posted Aug 11, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Feb 2011 in Baton Rouge, LA (took 3 weeks)
Its a very long process... bout time they were ready to continue I was working some where else. Its a great place to work but hard to get on. Be prepared to answer all types of scenario questions dealing with irate customers. They also ask questions like... Have you ever been in a situation where you had to go against the rules to help a customer... that is a trick question. A good reply would be... No' If I wasn't able to assist the customer I contacted a manager or someone in higher rank to assist them.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Cox Communications
Posted Jun 4, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Mar 2011 in Baton Rouge, LA (took 2 months)
First I had a phone interview, 2 panel interviews and one on one interview and a presentation then no job offer. I dont know what to think about this company
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Presentation, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Cox Communications
Posted Jul 7, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2008 (took 3 days)
had to take an assessment, then if passed, you got a date for an interview.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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