Cox Communications Interview Questions & Reviews
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Updated Jan 25, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 42 ratings 
“Average” Interview
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Interview Experience [?] Based on 42 ratings
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| 1–10 of 42 Cox Communications Interviews | Sort by |
Home Repair Technician at Cox Communications
Posted Jan 25, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2012 (took 2 weeks)
I applied online for the Home Repair Technician position. I received an email response to take an online assessment. There were two tests to take: skills/grammar and personality. I was called a week later by a corporate recruiter. She asked general qualifying questions and questions about work history. She asked about my pay requirements. I did not give a specific number, but a range depending on the benefits, work schedule, etc. One question she asked was "why did I want to be a home repair tech?" After answering her questions she said she'd forward my information and they'd follow up in a week.
I got a call back from the recruiter 4 days later to schedule my personal interview.
I was interviewed by two supervisors. They asked if I was familiar with the STAR interview process (I was) and stated that's what they were looking for. They asked typical scenario questions based on work experience.
They said they had several more interviews to conduct and would get back in a week. It has not been a week yet, so I do not have an outcome to report.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Security Engineer at Cox Communications
Posted Nov 5, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Sep 2011 (took a day)
The primary interview was on-site. I met with the other security engineer (technical), managers from other departments that would be affected by this role (operations), and the hiring manager (cultural fit).
The technical interview was pretty straight forward. There were a few product specific questions that I could not answer as I had minimal exposure to the product (Crossbeam, F5 load balancers). There were a few network focused questions on Linux. There were questions on Checkpoint Firewalls. There were also a couple of scenario based questions related to security issues. I did well on this interview. He did bring up an spelling error that was on my resume. Apparently, someone on the recruiting team made some changes to my resume without discussing it with me. She misspelled HIPAA (ughh). I did not know about the changes until after the interview. I simply thanked him for bringing it to my attention and headed to the next office for the second interview.
The operations interview was with the manager from the systems team. He asked a few questions about my roles with previous companies. He also asked a few simple questions about my experience as a Linux or Windows systems admin - nothing overly technical though.
The hiring manager interview consisted of questions about my interactions customers and co-workers. We discussed my involvement in community activities. He outlined some of the outreach programs that COX sponsors. We discussed the career path for the position. "Where do you see yourself in x years?" "Describe how you handled a difficult employee?" I was asked about how I would handle an assignment that had specific instructions to do things a certain way even if you knew of a "better" way. He also asked that I provide one writing sample, for example - SOW, project plan, business case.
All of the interviewers were very personable guys - the type of guys that you would consider inviting over for the family dinner on the holidays. The interviews were rather relaxed. I did not get the impression that they were there to trip anyone up. The hiring manager seemed like the type of manager that you would work WITH as opposed to for - definitely a players coach.
The atmosphere was business casual. All of the COX employees that I encountered were very accommodating and hospitable - even the parking attendant. I could see why the shortest tenure there was around 17 years.
The final part of the process was a personality test. The test was comprised of a series of multiple choice questions designed to quantify your dominant personality traits. The practitioner will also have you draft business correspondence to your boss in a fictional company. The practitioner will give you your preliminary results within a day or two. There is no universally right or wrong score.
There were a few impromptu phone interviews with the hiring manager before and after the main interview as well.
Ultimately, I was not offered the position. The recruiter said that it was due to the results of the personality test but would/could not elaborate.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Team Leader Inbound Sales at Cox Communications
Posted Oct 19, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Aug 2011 in Phoenix, AZ (took 3 weeks)
I had 5 interviews 2 on two days in a row. I interviewed for one job then they offered me the opportunity to interview for another position. This is what lead to the extra 3 interviews. No offer was made even after I was called to give my references the day after my last interview. My 1st interview was on the phone my second was a panel. My third was a panel preceded by a mini phone interview. My fourth was a panel and my fifth was a one on one interview.
After 2 weeks of waiting I called to find out they went with someone else.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Help Desk at Cox Communications
Posted Oct 9, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Jan 2009 in West Warwick, RI (took 3 weeks)
I went to a job fair at their facility. After they looked at your resume, they immediately sent you to do a one on one interview with the supervisor of the job that you were applying to. They asked a series of 8 to 10 tech questions to see if you were remotely knowledgeable about IT. If you somewhat passed that test, you were sent to a room with computer where you took a lengthy aptitude test. I was called for a phone interview about a week later, where I declined. All of this was several years ago.
Interview Questions
Reason for Declining
I didn't like the hours and the pay.
Other Details
I applied In-Person and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Retention Specialist at Cox Communications
Posted Aug 19, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2009 in Wichita, KS (took 5 days)
Applied online, got phone call the next day. went for for group panel interview 2 days after i applied online. came back 2 days later to interview with management. got and offer on my voice mail before i even got home from the second group panel interview. took the offer. took less than 7 days to get offer after i applied online.
Interview Questions
Negotiation Details
hourly + commission. your hard work determines how much you make
Other Details
The interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Cox Communications
Posted Aug 11, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Feb 2011 in Baton Rouge, LA (took 3 weeks)
Its a very long process... bout time they were ready to continue I was working some where else. Its a great place to work but hard to get on. Be prepared to answer all types of scenario questions dealing with irate customers. They also ask questions like... Have you ever been in a situation where you had to go against the rules to help a customer... that is a trick question. A good reply would be... No' If I wasn't able to assist the customer I contacted a manager or someone in higher rank to assist them.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Personality Test.
More Cox Communications Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Community Relations at Cox Communications
Posted Aug 10, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Aug 2011 in San Diego, CA (took 2 months)
Applied online, heard from them a month later asking for a writing sample and PowerPoint sample. Got a call almost two weeks later for a phone interview which was extensive (behavioral questions) and lasted 22 minutes. Invited to a panel interview the next week where I interviewed with the same HR manager I had the phone interview with along with the hiring manager and two of her counterparts via phone. Again, behavioral questions, many of which were the same as the phone interview. The office seemed extremely busy, with everyone keeping their heads down. Very internally focused. I was notified a week later that I had been selected for final interviews, a one on one with the department VP and then a mini panel with the direct team. VP interview was fairly informal, he had three questions he was asking everyone. He also informed me that they had started with 230 candidates and were now down to 3, so it was just going to come down to fit. The team interview was great but very short. They basically were explaining the realities of the job and asking if I could do them. I was slightly thrown because this round asked about technical skills like graphic design and web management, which was not in the description nor on my skill list. I came in prepared to talk about larger implications for the position in terms of why community relations is important, but they were really looking for details about whether I could do the shlep work or not. Sent thank you notes during all rounds. Didn't hear anything for a week, so I followed up with the HR manager who said she'd let me know when she could. The next weekend (Saturday morning, to be exact), I received an automated email saying I was not longer being considered. The interview process was fine, but that last bit really irked me. I met with a total of 8 people over the course of two months, and there were only 3 candidates left- you'd think one of them could have picked up the phone to say thanks but no thanks.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Inbound Sales Representative at Cox Communications
Posted Jun 28, 2011
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4.0
Difficult Interview
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Overall Negative Experience
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Received and Accepted Offer
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Interviewed Jun 2011 in Wichita, KS (took 2 days)
I applied online and spoke with a very personable recruiter from Cox's HR dept. She scheduled a personal interview for the next day. I did a remarkable job in the interview. It was more indepth than I thought it would be, but stll did well. Cox recruiter called me that evening and gave me an offer. $10/hr for training, 8.50/hr after 8 wk training and uncapped commission. She told me she would send me 2 emails. I only received one. I did not receive the offer letter yet. I arrived for orientation at 8:00am sharp on Monday. I sat through orientation for 2 hrs and filled out employee paperwork including their I-9 form and had my picture taken like all the other employees, lastly listening to the head of the retention dept. Then, during our break, the recruiter pulled me aside and said they had rescinded their job offer and that I didn't have a job w/them!
I guess they decided to fire me on my first day. I didn't do anything to have that happened. They gave me no answer when I asked them why.
Interview Questions
Negotiation Details
Make sure you have other sales experiences both positive and negative to discuss in the interview, and that you are $$ motivated. AND GET the offer letter.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.
More Cox Communications Inbound Sales Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Cox Communications
Posted Jun 4, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Mar 2011 in Baton Rouge, LA (took 2 months)
First I had a phone interview, 2 panel interviews and one on one interview and a presentation then no job offer. I dont know what to think about this company
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Presentation, a Skills Test and a Background Check.
More Cox Communications Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at Cox Communications
Posted May 19, 2011
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5.0
Very Difficult Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jun 2009 (took 3 weeks)
first i applied online, and then i got an email. i responded to the email and then they called me to do a phone interview. after the phone interview i went to the office to take a skills and personality test.after i passed the test, i was called in for a one on one interview. a few weeks later i got a call to offer me a position as long as i passed a drug and background test.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
More Cox Communications Retail Sales Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
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