Cox Communications Interview Questions

Updated Jul 4, 2015
202 Interview Reviews

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Candidate Interview Reviews

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  1.  

    Customer Retention Representative Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Cox Communications (Las Vegas, NV) in July 2015.

    Interview

    Applied directly on the website after viewing hiring information on a career website. Application was pretty short being that you give general information and uploading a resume. 1 week later I received an email for a phone interview. I found another job at the time so I did not schedule for the phone interview. 3 weeks later a recruiter contacted me and asked if I was still interested, I said yes being that I was on the spot. Phone interview latest 15 minutes, she briefly went over job description, pay, benefits, and my recent experience. I was very attracted to the salary, commission, and benefits so I decided to proceed in the application process. I completed 2 different test the same day as the phone interview. 1 was behavioral and another being a skills test. I passed both and the recruiter contacted me the same day in reference to "Beefing Up" my resume. She was Extremely helpful in the whole process. After phone interview, 2 test, resume building, and over-viewing my info I was contacted by a second recruiter. She briefly went over job description etc and asked if I was interested in a face to face interview on site. Face to face interview was scheduled the next day and I met with 2 gentlemen on site. Interview lasted roughly 20 minutes with 10 "STAR" questions. These questions were behavioral and situation designed. Interview went pretty well and they informed me that a recruiter will contact me in up to 2 weeks. I heard from the same recruiter the next day offering me the position. I accepted the offer and was contacted via email in regards to a background check and drug test.

    Interview Questions

    • Name a time when a customer kept refusing services from you in a sales process and how did you handle it.

      Name a time when you had to deal with an irate customer and how did you resolve the situation.

      Keep in mind with every question you must provide a beginning, middle, and end to each answer.
       
      Answer Question
  2.  

    Customer Service Representative Interview

    Anonymous Employee in Las Vegas, NV
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through other source. The process took 1 dayinterviewed at Cox Communications (Las Vegas, NV) in June 2015.

    Interview

    It was an open interview. People were supposed to show up at between certain hours. I was taken into an empty room, and was asked very few questions. After asking me about what state I moved from. After the interviewer said he would contact me and seemed very enthusiastic, but he never did.

    Interview Questions

    • Do you know so and so from Utah?   1 Answer
  3.  

    Product Manager Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Cox Communications.

    Interview

    Friendly HR Rep. we spoke for about 30min or so about our backgrounds & experiences. She said that my background and experience was well suited for the job but would be better suited for Project Manager. Everything seemed to go well but, after the interview I never heard from her again regarding the job but, I did get an invite via Linkedin a few weeks later and noticed she was working HR for a different company.

    Interview Questions

    • What type of management process or methodologies I use to accomplish tight deadlines and motivate people.   Answer Question
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  5.  

    Account Services Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Cox Communications (Phoenix, AZ) in May 2015.

    Interview

    I applied online it took a while before I heard anything back. I finally received an email to schedule an interview with a recruiter, was about 5-10 minutes. She then sent me two assessments. About 2 business days later i received an email for a second phone interview. It was about 10 minutes and she asked about my background and a few behavioral questions to practice the STAR method. The class started in less then 2 weeks so she had me come in that same day for an in person interview. She said I would be interviewing with a panel, that made me a bit nervous. However when I arrived it was just with one gentleman (I assume because my interview was just before 5pm and everyone was already leaving.) and he was very nice and tried to make everything as comfortable as possible. We went over my resume, and asked about 5 behavioral questions referencing again the STAR method. They seemed to be common behavioral questions, however asked in a slightly different way that none of my prepared and typical answers were used. There was a role play at the end where you pretend to be a cox employee taking a call from the interviewer. He will leave the room and call you. It was a little difficult but overall i think it went well. Received a call the following morning from the 2nd recruiter I had spoken with extending me a job offer.

    Interview Questions

    • What is something that you have brought to a past company that you could bring to us?   Answer Question
  6.  

    Customer Retention Representative Interview

    Anonymous Employee in Oklahoma City, OK
    No Offer
    Negative Experience

    Application

    I applied online. The process took a weekinterviewed at Cox Communications (Oklahoma City, OK) in May 2015.

    Interview

    Interviewed by 2 kids in shorts. I had more job experience than they have had life. They asked about 4 or 5 random questions that had nothing to do with experience.

    Interview Questions

  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Fort Walton Beach, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Cox Communications (Fort Walton Beach, FL).

    Interview

    two online exams, waited about a week for a call, then one telephone interview about 2 weeks later, followed by a face to face interview the following week. Job offer the following day via telephone.

    Interview Questions

    • Provide an example of a time when you had to handle a difficult customer; and what did you do or say to resolve this situation?   1 Answer
  8.  

    Analytics Interview

    Anonymous Interview Candidate in Atlanta, GA
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 3 weeksinterviewed at Cox Communications (Atlanta, GA) in April 2015.

    Interview

    Every question is technical! And it is just a phone interview. The interviewer is nice though. I expected lots of STAR based questions and actually none appeared. All questions are very technical and is very focused on the projects and past experience. They use LYNC so make sure that you examine and install it on your computer before it starts.

    Interview Questions

  9.  

    Technical Support Representative Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at Cox Communications (Phoenix, AZ) in April 2015.

    Interview

    -Applied through the company's website
    -Received email about a week later for phone interview
    -Had a phone interview explaining the position and salary (used STAR method) then scheduled an interview in office for they following day
    -STAR method interview question then role play. Was told I'll receive a call by netted week with a decision
    -Received call 3 days later saying they would like to offer the position and sent email over to accept offer and for background and drug test.
    -Received email today that I was hired and start training class in 2 weeks.
    -The whole process took about 3 weeks.

    Interview Questions

  10. Helpful (1)  

    CCR I-Tech Interview

    Anonymous Employee in Baton Rouge, LA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Cox Communications (Baton Rouge, LA) in March 2015.

    Interview

    Was sent email requesting phone interview. Called left message.. they called back asked a few questions like, "why would you want to work here?" Then they scheduled a face to face interview and told me to look into the STARs interview strategy.. I researched it... Came up with some answers ahead of time, went into the interview dressed..business casual-ish (polo w tan denim) the interview was with two floor managers... First they asked me stuff about my experience them they said they were about to start the STARs portion... I felt like I killed it but like a day or so later I got a rejection letter so I don't know what went wrong...maybe my demeanor was too chill..Maybe my voice was too monotone..Maybe I didn't show interest intensely enough.. my suggestion would be to--on top of preparing STARs answers in advance--express to the interviews through body language and, to a curtain extent your response, how much you want this "career." Everyone is so self impornt these days so make them feel like they are the gatekeepers to your future...but then again I felt like I did well in the interview so maybe whatever the next step was sealed my fate...I don't know.

    Interview Questions

    • Describe a situation where you had to handle a angry customer.   1 Answer
  11.  

    Order Coordinator II Interview

    Anonymous Employee in Baton Rouge, LA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Cox Communications (Baton Rouge, LA) in March 2015.

    Interview

    Interviewers did not at all seem interested in my 15+ years of experience. They stuck to the script of the STARS behavioral interview questions which can sometimes leave you stumbling for an answer!

    Interview Questions

    • They ask several questions in which you are to reply about a particular situation, what action you took and what the results were... Not knowing what exact questions they are going to ask before hand can be tough in trying to remember and think up a particular occurrence.   Answer Question

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