Cox Communications

www.cox.com
Employer Engaged

Cox Communications Interview Questions

Updated Feb 24, 2015
Updated Feb 24, 2015
177 Interview Reviews

Interview Experience

Interview Experience

60%
27%
11%

Getting an Interview

Getting an Interview

56%
15%
10%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

Sort: Popular Date Difficulty
  1.  

    Account Manager Interview

    Anonymous Interview Candidate in Wichita, KS
    Anonymous Interview Candidate in Wichita, KS
    Application Details

    I applied in-person. The process took 2 weeksinterviewed at Cox Communications.

    Interview Details

    Internal promotion - interviewed with the regional manager and director of the channel. The entire process took close to 3 weeks due to the number of applicants. The interview itself was with a director and VP in person and an additional regional manager over telepresence. The environment was very friendly, yet focused on work and success.

    Interview Questions
    Negotiation Details
    I turned down the first offer and was countered with 2k more a year and accepted
    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Technical Support Representative Interview

    Anonymous Interview Candidate in Omaha, NE
    Anonymous Interview Candidate in Omaha, NE
    Application Details

    I applied online. The process took 5 daysinterviewed at Cox Communications in July 2014.

    Interview Details

    I applied online and was called the next day by a Cox recruiter from Atlanta. She emailed me a link to two assessments: A standard personality test and a call center simulation. There were only about 5 scenarios to complete in 45 min. Multiple choice and you rate each answer from Not Effective to Most Effective. I was called 2 days later on a Saturday by a representative from Futurestep in Baton Rouge to schedule an in-person interview. No phone interview. The interview was scheduled for a couple days later. The dress was business casual. The interviewer was wearing khakis and a polo and had visible tattoos. He was very nice and personable and did his best to make it as painless as possible. We went to an empty conference room and sat across from each other. He informed me it would be in STAR format. After the STAR portion there was a section devoted to technical questions. Next there was a simulated call. He gave me an information packet to study for 10 min. He left and called the phone in the room 10 min later. He asked me how to operate the On-demand system--directions were in the packet. I also had to attempt to sell him DVR over the course of the call--DVR features were also in packet. Interview concluded after that. I was called the same evening by Futurestep and offered the job. They emailed me an acceptance letter with hourly rate and background check/drug testing info.

    Interview Questions
    • How do you deal with starting a new job? Have you ever come up with a new idea that was implemented? What is a DVR? What does URL stand for? DNS? Name some cables you hook up a cable box with. First thing you do when your own internet goes out. What would you do if internet went out while you were working at Cox? What do you think this job entails? What happens if you watch a standard definition movie on an HD set? What format do you watch movies in?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Retention Representative Interview

    Anonymous Employee in Las Vegas, NV
    Anonymous Employee in Las Vegas, NV
    Application Details

    I applied online. The process took 2 weeksinterviewed at Cox Communications in July 2014.

    Interview Details

    Interviewed with 2 people at the same time. The setting was informal and calm. As you speak they are continuously writing. The interview was quick and they only asked the what's need.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Technical Support Representative Interview

    Anonymous Interview Candidate in Chesapeake, VA
    Anonymous Interview Candidate in Chesapeake, VA
    Application Details

    I applied online – interviewed at Cox Communications in July 2014.

    Interview Details

    Filled out the application in April. Got an email like two weeks later informing me that I would receive a link to schedule a video interview. After a couple of days I realized that I didn't receive anything so I contacted the recruiter who advised me that they're hiring a lot of people so it may take some time. After the second month I decided to give up but I then received a call which was a lady who wanted to do a phone interview. After 2 phone interviews and 2 assessments later I received an email about a week later stating that I had passed the assessments and told me to call recruiter. I called the recruiter did a third interview and also set up another phone interview with someone else the next day. I was told that it would be me and two people interviewing me but it wasnt. It was just a man asking me general interview questions. After that interview he informed me that he would be sending a recommendation to the recruiter. Got a call today with job offer...
    Process took about 3 months...

    Interview Questions
    • STAR format questions
      Tell me about a time...... Be specific
      Technical Support Questions; if customer called in and said internet was not working properly on laptop what's the first thing you would tell him to do?
       
      View Answers (3)
    Negotiation Details
    No negotiations
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Solutions Specialist Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Cox Communications in July 2014.

    Interview Details

    I applied online and got a call the next day for a phone screening. She called me later that day and I did an online assessment which I finished and passed. I had my interview two days later. The interview was at the corporate office and it was done with a store manager and district manager. The interview was mostly STAR questions and situations. They opened the floor for questions for me. I didn't hear from them for 18 days. I finally got a rejection email after emailing the recruiter twice and asking for feedback. Quite disappointed I didn't get the job, but oh well life goes on.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  7.  

    Inbound Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Cox Communications.

    Interview Details

    Online application was a pain, e-mail from recruiter to set up phone, online and another phone interview. Online test can be taken from home. Keep in touch with your recruiter. Typical sales and customer services interview questions. Background check and drug test. Hiring paperwork. Training is two months. Hours need to be flexible.

    Interview Questions
    • Typical sales and customer services interview questions.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Technology Co-op Interview

    Anonymous Interview Candidate in Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied through college or university. The process took 2+ weeksinterviewed at Cox Communications.

    Interview Details

    The hiring process is very professional. I applied through campus website and got a call from the HR manager. I had a phone interview and then another face to face interview with the Hiring Manager.

    Interview Questions
    Accepted Offer
    Average Interview
  9.  

    Inbound Sales Representative Interview

    Anonymous Employee in Orange, CA
    Anonymous Employee in Orange, CA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Cox Communications.

    Interview Details

    Structured questions seemed to be lacking my capabilities. I didn't feel like my sales skills were being evaluated and I was being judged on an interview structure instead. Found out later I was passed up by another external person, this seems to be a trend with the company.

    Interview Questions
    No Offer
    Difficult Interview
  10.  

    Communications Center Leadership Interview

    Anonymous Employee in Las Vegas, NV
    Anonymous Employee in Las Vegas, NV
    Application Details

    I applied online. The process took 2 weeksinterviewed at Cox Communications in June 2014.

    Interview Details

    Interview is based on the STAR format. It was a Panel interview with 2 managers, and went by smooth and quick. Do not need to worry about eye contact since most of the time they are looking at their paperwork and taking notes.

    Interview Questions
    • Tell us about a time, when you had to develop or inplement something new that impacted your department?   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  11.  

    Executive Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 1+ weekinterviewed at Cox Communications.

    Interview Details

    First interview was with one person and second interview was with a panel of three. It lasted for about an hour and they each had their own questions.

    Negotiation Details
    Negotiated to be hourly instead of salary.
    Accepted Offer
    Positive Experience
    Difficult Interview

See What Cox Communications Employees Are Saying

 Former Anonymous Employee

Pros: “Great training, benefits start on first day, etc.” Full Review

Work at Cox Communications? Share Your Experiences

Cox Communications

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.