Cox Communications Technical Support Representative Interview Questions

Updated Sep 3, 2015
31 Interview Reviews

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Technical Support Representative Interview

Anonymous Employee
Accepted Offer
Positive Experience
Difficult Interview

Interview

Hiring process was pretty fast i applied on indeed three days later I received an email saying there were interested in moving forward with the process I then received an invitation for an hour assessment test witch wasn't to difficult basic assessment were their trying to confuse you buy just pay attention to the questions after finishing my assessment I emailed the recruiter who contacted me and seemed pretty anxious for me to finish the assessment and let her know I completed it her response was thank you and twenty mins later I received a phone call saying I had passed the assessment and they were ready for the phone interview phone interview was about twenty mins long and very helpful for my face to face interview which was scheduled the very next day the face to fact was a star interview so please br prepared to answer your question in that format it was concluded by having to role play I was extremely nervous they seemed to take the job pretty serious and but overall I felt the interview went great later that evening the recruiter called and let me offered me the job I'm very excited training starts in a month

Interview Questions

  • What's the first thing you do when your cable goes out   Answer Question

Negotiation

No negotiations

Other Interview Reviews for Cox Communications

  1.  

    Technical Support Representative Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Cox Communications (Phoenix, AZ) in August 2015.

    Interview

    Within 24 hours after submitting at cox.net/careers I was contacted by a recruiter that works for cox through email advising me to call if interested in interviewing at an open house event the same day. After calling I was advised of some of the basic requirements of the job and we scheduled an interview a few hours later. After arriving at the call center, they went through the requirements again and then I did a face to face interview with the Technical Support supervisor. Basic run down of my employment history then did a Q & A interview using the STAR system. Essentially "Tell me about a time when xxxxxxxxx" type questions. Then I was asked to take the assessment which was grammar, math and behavioral. Following that I was offered the position on site by the recruiter. Received an email the same day for an acceptance letter and the following day received the background and drug test email. Training started within 30 days.

    Interview Questions

    • Tell me about a time you had to sway someone's opinion to match your own?   1 Answer
  2.  

    Technical Support Representative Interview

    Anonymous Interview Candidate in Baton Rouge, LA
    No Offer
    Negative Experience
    Average Interview

    Application

    The process took 4 weeks. I interviewed at Cox Communications (Baton Rouge, LA) in August 2015.

    Interview

    I was contacted initially by recruiter, interviewed, sent link to do a test, contacted by second rude recruiter for an interview on the same day. This should have been a red flag. I arrived on time and noticed that the call center is in a not so great area here in Baton Rouge. It had cameras all over, an emergency phone in the parking lot and a cop walking a security beat in broad daylight. I arrived about ten minutes early, and waited fifteen minutes past my interview. Once in room, they asked me several different ways if I had an issue with punctuality or missing work. I thought this funny since I had been kept waiting for their arrival. It was a STAR interview done by two people, and they were serious about not deviating from the script. At one point they disagreed about a question they were asking of me.To say it seemed unprofessional was an understatement. They really seemed very worried about hitting goal, and not concerned at all about technical support. I am an experienced sales and customer service pro with verifiable references, so this was odd. I felt as if I was on the defense instead of appreciated for considering them for an employer. It may just be the nature of this type of interview. When the interview was concluded the woman who interviewed me made a comment about the area the call center was in. I think it was her way of warning me about working there as it was odd and came out of nowhere. They expect people to be there at midnight. As a female, I would be quite worried if I was there after dark. I was not offered the position, likely due to age discrimination or because of the safety issues. I am happy that I was not.

    Interview Questions

    • They use the STAR method. I personally think it's way to formulaic to really give a candidate the opportunity to express who they really are, instead they are way too worried about "answering" the questions "right". I am not really sure it helps them hire the best, just someone really great at interviewing.   Answer Question
  3.  

    Technical Support Representative Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Cox Communications (Phoenix, AZ) in June 2015.

    Interview

    Phone call to set up interview in person on Deer Valley-on site. 2 people interviewed me.Zero questions about tech as this is a sales job. Lots of questions about sales.

    Interview Questions

    • Do you understand this is a sales position- not actual tech support?   1 Answer
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  5.  

    Technical Support Representative Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Cox Communications (Phoenix, AZ) in June 2015.

    Interview

    Get a phone interview asking about experience. Get an in person interview talking about the sales portion of the job- because it is actually the most important part. This is a sales position with a very reasonable, low take rate, that includes some tech support troubleshooting. And yes, there is a drug test.

    Interview Questions

    • Are you ok with this job being heavily reliant on your sales quotas?   1 Answer
  6.  

    Technical Support Representative Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Cox Communications (Phoenix, AZ) in April 2015.

    Interview

    -Applied through the company's website -Received email about a week later for phone interview -Had a phone interview explaining the position and salary (used STAR method) then scheduled an interview in office for they following day -STAR method interview question then role play. Was told I'll receive a call by netted week with a decision -Received call 3 days later saying they would like to offer the position and sent email over to accept offer and for background and drug test. -Received email today that I was hired and start training class in 2 weeks. -The whole process took about 3 weeks.

    Interview Questions

  7.  

    Technical Support Representative Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 5 days. I interviewed at Cox Communications (Phoenix, AZ) in March 2015.

    Interview

    A phone interview that asked basic questions. A 2nd phone interview with typical behavior questions. Then an in person with 2 Supervisors. The in person was pretty difficult. They also do a mock phone call.

    Interview Questions

    • How have you turned a negative customer experience into a positive sale?   Answer Question
  8. Helpful (3)  

    Technical Support Representative Interview

    Anonymous Employee in Baton Rouge, LA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Cox Communications (Baton Rouge, LA) in February 2015.

    Interview

    Interview process took about 1 hour. First I was interviewed by a human resource manager, asked questions about job history, education and experience with cable cords and Internet cables etc. next I was moved to another room to be interviewed by how they referred to as the human resource director. I walk into the room to find 2 guys at a desk waiting to interview me. They took turns asking me about myself and different questions in STAR interview format. If you don't know what this is please good it. It's better to be prepared than to be sitting there trying to think of a time when such n such happened while they're looking at you with their poker faces. I was asked what URL, DSL and http stood for and what a modem and router was. After this I shook both of their hands and thanked them for the opportunity and left like OMG... I really don't know how that went.

    Interview Questions

    • Tell me a time you had to deal with an irate customer. How did you calm them down and what was the ending results?   1 Answer
  9. Helpful (1)  

    Technical Support Representative Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 2 weeks. I interviewed at Cox Communications (Phoenix, AZ) in November 2014.

    Interview

    This was through a contract employee finding service that first required their own online bevy of questions and info gathering. After the online forms were completed, I was asked to come in for first interview with the contract agency's rep. This went well and was more personality based rather than skills evaluation. I was scheduled then for second interview with Cox HR reps. Second interview was with 2 cordial but business focused interviewers. They asked scenario questions based on my previous experience. Again, more personality based and decision making skills rather than technical savvy. This interview went well but they had their poker faces on and it was not obvious how they felt about the interview. A few days later, I received the call from the contract agency asking me if I would accept the position, to which I accepted the position. I am excited to start because I have always enjoyed providing quality tech support to my neighbors!

    Interview Questions

    • 'Describe a situation where you had to deal with a very angry customer and how did you turn it around?'   1 Answer
  10. Helpful (8)  

    Technical Support Representative Interview

    Anonymous Employee in Omaha, NE
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Cox Communications (Omaha, NE) in July 2014.

    Interview

    I applied online and was called the next day by a Cox recruiter from Atlanta. She emailed me a link to two assessments: A standard personality test and a call center simulation. There were only about 5 scenarios to complete in 45 min. Multiple choice and you rate each answer from Not Effective to Most Effective. I was called 2 days later on a Saturday by a representative from Futurestep in Baton Rouge to schedule an in-person interview. No phone interview. The interview was scheduled for a couple days later. The dress was business casual. The interviewer was wearing khakis and a polo and had visible tattoos. He was very nice and personable and did his best to make it as painless as possible. We went to an empty conference room and sat across from each other. He informed me it would be in STAR format. After the STAR portion there was a section devoted to technical questions. Next there was a simulated call. He gave me an information packet to study for 10 min. He left and called the phone in the room 10 min later. He asked me how to operate the On-demand system--directions were in the packet. I also had to attempt to sell him DVR over the course of the call--DVR features were also in packet. Interview concluded after that. I was called the same evening by Futurestep and offered the job. They emailed me an acceptance letter with hourly rate and background check/drug testing info.

    Interview Questions

    • How do you deal with starting a new job? Have you ever come up with a new idea that was implemented? What is a DVR? What does URL stand for? DNS? Name some cables you hook up a cable box with. First thing you do when your own internet goes out. What would you do if internet went out while you were working at Cox? What do you think this job entails? What happens if you watch a standard definition movie on an HD set? What format do you watch movies in?   Answer Question
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