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GEICO Claims Representative Interview Question

I interviewed in Macon, GA and was asked:
"Customer receive notification of cancellation of policy due to late payment; payment was made but not process due wrong account payment numbers. How would you handle customer?"
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Part of a Claims Representative Interview Review - one of 587 GEICO Interview Reviews

Answers & Comments

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Question is hard due to not knowing procedures/guidelines of Geico for addressing customer or company mistakes when processing payments. Gave a customer service type answer about being customer focused and explaining procedures about mistakes if Geico made error or if customer mistakenly submitted wrong account number.

- Interview Candidate on Feb 26, 2013

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