View All num of num See all Photos GEICO www.geico.com Engaged Employer Overview Reviews Salaries Interviews Jobs Photos Benefits 1.1k Reviews 1.2k Salaries 808 Interviews 291 Jobs Follow Add Interview Follow Add Interview Interview Question Claims Representative Interview Macon, GA GEICO Customer receive notification of cancellation of policy due to late payment; payment was made but not process due wrong account payment numbers. How would you handle customer? Tags: See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 0 ▼ Question is hard due to not knowing procedures/guidelines of Geico for addressing customer or company mistakes when processing payments. Gave a customer service type answer about being customer focused and explaining procedures about mistakes if Geico made error or if customer mistakenly submitted wrong account number. Interview Candidate on Feb 26, 2013 Interviews > Claims Representative > GEICO Add Answers or Comments To comment on this, Sign In or Sign Up.