DIRECTV Customer Service Representative Interview Questions & Reviews
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Updated Jan 16, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 4 ratings 
“Easy” Interview
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Interview Experience [?] Based on 4 ratings
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| 1–4 of 4 DIRECTV Interviews | Sort by |
Customer Service Representative at DIRECTV
Posted Jan 16, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Dec 2010 (took a day)
You get a phone interview. Then a 1:1 interview after completing a computer test. Same day I found out I got the position. I had a slip to go get a drug test.
Interview Questions
Negotiation Details
No negotiation everyone gets base pay
Other Details
I applied In-Person and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at DIRECTV
Posted Aug 9, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2010 in Huntsville, AL (took 1+ week)
I applied online for the position. I was contact by phone for a phone interview. The phone interview was very brief at most it consisted of about five questions. A skills assessment appointment was set up to come in and do the typing, skills and personality test. At the skills assessment I was logged into a computer given a headset to hear the instruction and I completed a timed data entry test. After that was a personality test. After successful completion of the skills test an in person interview was scheduled. During that interview I was asked basic questions about workplace scenarios. Following a successful completely of the interview I was offered a job and given the salary rate for that job. I was directed to take a photo for a badge and told when the training process would start.
Interview Questions
Negotiation Details
There was no negotiation phase, all employees start off making the exact same base base with differentials based on night shift and weekend shift. There is also a set commission and bonus system in place that affects all employees the same. The pay structure is very rigid and no room for negotiation is allowed.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at DIRECTV
Posted Mar 27, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2010 in Boise, ID (took a day)
I took two different simulation tests on the computer before I was called in for a face-to-face interview. During the 1 on 1 interview I was simply asked questions about my previous work experience that related to the job I was applying for and was offered a position immediately after the interview was completed.
Interview Questions
Negotiation Details
There was none.
Other Details
The interview consisted of a 1:1 Interview, a Skills Test and a Drug Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at DIRECTV
Posted Nov 12, 2009 — 2 of 3 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2009 in Huntsville, AL (took 1 week)
I submitted my resume online to directv. A few days later a received a phone call from them, which was a short phone interview. They seemed to emphasize work history and computer skills. I then was scheduled to a group interviewing sessions a few days later. The people working at the front desk were very friendly. At this session there were approximately 24-25 people, which was quickly narrowed down to around 5 after a computer skills test and a personality test. The lady in charge of the group interviewing process was not very friendly, she did not seem happy to be there, and made the group interviewing process kind of unpleasant. The computer skills test has a few inaccuracies like inconsistent link names on their website, but was fairly simple overall if you have decent computer experience. This was followed by a personality test which was kind of odd, 2 pages of words describing how you think people expect you to be, and how you think you are. like most personality tests, i would recommend checking everything that is positive and leaving anything possibly negative unchecked. After this i was set up with a 1:1 interview. My interviewer was very courteous and made the interview a positive experience. I was offered a position and filled out my paperwork. After the interview I completed a drug screening at a local lab and the process was completed.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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