DIRECTV Customer Service Representative Interview Questions

Updated Aug 19, 2015
28 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee
Declined Offer
Negative Experience
Easy Interview

Application

I applied online. The process took a week. I interviewed at DIRECTV.

Interview

Interviewed by team I would have been working for. Asked basic things like projects I worked on, school experience, work experience, the usual questions. The manager seemed like he didn't want to be there and had a bad attitude, but the other members on the team seemed helpful and friendly.

Interview Questions

Other Interview Reviews for DIRECTV

  1. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Huntsville, AL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 3 weeks. I interviewed at DIRECTV (Huntsville, AL) in May 2015.

    Interview

    I received a call, answered a few short questions, then I was called in for a face to face meeting. Very relaxed, as they are looking for genuine answers. After answering questions, they sent me for a drug test. After returning, they offered me a job, and negotiated payment. Then went over when training would start.

    Interview Questions

    • How will you deal with an irate customer?   1 Answer
  2.  

    Customer Service Representative Interview

    Anonymous Employee in Denver, CO
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at DIRECTV (Denver, CO) in April 2015.

    Interview

    Fille out online app then it a call the next day to set up phone interview. Not sure if I did well because she didn't ask to set up a face to face.

    Interview Questions

    • Name a time when u have outstanding customer service   1 Answer
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at DIRECTV.

    Interview

    I applied online. The next day I got called to schedule a phone interview. I completed the phone interview a few days later. Then they asked me to come to do a in-person interview. I came to the front desk and told them I was there for an interview. Waited a few minutes. There were two people interviewing me. They were nice and very welcoming. The process took about two weeks.

    Interview Questions

    • What is you biggest accomplishment? Where do you see yourself in 5 years? What have to done to calm down an angry customer?   Answer Question
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Minneapolis, MN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at DIRECTV (Minneapolis, MN) in March 2015.

    Interview

    I applied online. I had to do a skills test online. I was called about two days later to set up a phone interview. I was scheduled for a person interview

    Interview Questions

    Negotiation

    I was able to negotiate pay

  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Cleveland, OH
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 2 days. I interviewed at DIRECTV (Cleveland, OH) in March 2015.

    Interview

    Process was easy, basically just getting to know you and getting a feel for your motivation. Also wanting to know how you take "no" as an answer due to most customers denying the product.

    Interview Questions

  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Pocatello, ID
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at DIRECTV (Pocatello, ID) in February 2015.

    Interview

    Did a pretest job screen drug screen went over some benefits saw a tour of the facility. Describe d certain areas of the floor. lady was friendly. Showed break room smoke area filled out all digital w2 I 9. I was Fairly easy. I enjoyed getting started. Did a lot of driving back and forth to please dtv pre employment qualifications.

    Interview Questions

    • How I dealt with a difficult customer   1 Answer
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at DIRECTV.

    Interview

    Before an interview was scheduled, a skills test was taken. Interviews were then given on the spot and a hiring decision was immediately made. I was taken on a tour of the building and provided with information on the next steps to expect. I was given instructions for drug testing and set up for a training class.

    Interview Questions

    • I don't remember any of the questions asked of me on the interview as this was several years ago.   Answer Question
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at DIRECTV in December 2014.

    Interview

    Recieved a phone call a couple of days after submitting the online application, did a phone interview, and then an in person interview with a coach. A few days later I was offered a position "pending a background check and UA" completed all of those things and then received an email welcoming me to the Directv family

    Interview Questions

    • Most difficult quesiton was to "sell" a service to my interviewer   Answer Question

    Negotiation

    No negotiations, very fairly offered pay and incentives

  10.  

    Customer Service Representative Interview

    Anonymous Employee
    Declined Offer

    Interview

    It was very brief, waited for about 5 minutes in the lobby. Two interviewers, trading off questions. Situational based questions, how do you react to certain situations etc. very nice people, didn't take the job but only because I received better offer. I would have been fine accepting the position.

    Interview Questions

    • give me an example of a time where a client was upset with you, how did you deal with them?   Answer Question
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