DIRECTV

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DIRECTV Customer Service Representative Interview Questions

Updated Dec 2, 2014
Updated Dec 2, 2014
19 Interview Reviews

Interview Experience

Interview Experience

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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

It was very brief, waited for about 5 minutes in the lobby. Two interviewers, trading off questions. Situational based questions, how do you react to certain situations etc. very nice people, didn't take the job but only because I received better offer. I would have been fine accepting the position.

Interview Questions
  • give me an example of a time where a client was upset with you, how did you deal with them?   Answer Question
Declined Offer

Other Interview Reviews for DIRECTV

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Boise, ID
    Anonymous Interview Candidate in Boise, ID
    Application Details

    I applied online. The process took 5 daysinterviewed at DIRECTV in November 2014.

    Interview Details

    I had a brief phone call to set up an interview. She asked about my job history 10+ years. I have been working for a call center for a year now, and prior to that retail management for 3 years. I am also a full time student, and I was not offered the job. I have nothing that would have hindered me from getting this job. They hired several people from my current job that are very young with little to no work experience making more than I currently make.

    Interview Questions
    • Wanted every detail of my job history from 10+ years ago.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  2. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Very quick hiring process. I received a phone call within 72 hours of submitting my application. One face to face interview with the position being offered at the end of the interview. Typical entry level interview questions. Human Resources rep does a great job laying out the specifics for the position and what is expected of you.

    Interview Questions
    Negotiation Details
    No negotiation.
    Accepted Offer
    Positive Experience
  3. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Missoula, MT
    Anonymous Interview Candidate in Missoula, MT
    Application Details

    I applied online. The process took 3 weeksinterviewed at DIRECTV in April 2014.

    Interview Details

    I was contacted for a phone interview, but ended up skipping that process due to being interviewed for an internship with DIRECTV as well. I wasn't offered the internship so I went back and interviewed for the CSR position. It was a pretty long interview, probably about 45 minutes. She asked me what I liked to do, how I would handle rude customers, and did some scenario type questions. It was a pretty standard 1-1 interview and I was offered a position at the end of the interview.

    Interview Questions
    • Some of the scenarios were difficult. You need to make sure that you solve the problem at hand while keeping the customer happy and not upsetting or embarrassing them since you are dealing with their billing information.   Answer Question
    Negotiation Details
    No negotiation. She went over benefits, pay, and schedule.
    Accepted Offer
    Positive Experience
    Average Interview
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  5. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Boise, ID
    Anonymous Interview Candidate in Boise, ID
    Application Details

    I applied through a staffing agency. The process took 3 daysinterviewed at DIRECTV in January 2014.

    Interview Details

    Quick, not much was asked. Easy. Lame job, but I'll do it.

    Negotiation Details
    none
    Accepted Offer
    Easy Interview
  6. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Missoula, MT
    Anonymous Interview Candidate in Missoula, MT
    Application Details

    I applied online. The process took 2 weeksinterviewed at DIRECTV in November 2013.

    Interview Details

    Applied on-line takes about an hour, make sure you have time. You take a test consisting of multi-tasking, answering several questions while watching a timer and making changes to information given. Once complete they will call you to set up a phone interview, from there you will get a 1 on 1 interview. Once hired you will have to do allot of paper work consisting of a back round check and then a drug test. You will get a start date for when you will start training.

    Interview Questions
    Negotiation Details
    There is none, you start out with regular salary
    Accepted Offer
    Positive Experience
    Average Interview
  7. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at DIRECTV in August 2013.

    Interview Details

    I put in an application online and was called back in 2 weeks for a phone interview and scheduled for a 1:1 interview for the next day and in 3 days I was notified that I got the job.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Boise, ID
    Anonymous Interview Candidate in Boise, ID
    Application Details

    I applied online. The process took 2 weeksinterviewed at DIRECTV in June 2013.

    Interview Details

    The interviewer asked typical behavioral questions. What would you do if policies changed unexpectedly, how would you adapt?

    Interview Questions
    • and then we did a role play call where I was supposed to upsell products.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  9. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Caguas, PR
    Anonymous Interview Candidate in Caguas, PR
    Application Details

    I applied in-person. The process took 2 weeksinterviewed at DIRECTV in August 2012.

    Interview Details

    From the moment I turned in my resumé, I knew it was a great company. After all, I had the service at home at the moment. So I turned in my resumé and a few days later I got a call, they were interested, so they gave me a date for my first interview. A little far from home, but it was worth it. The central offices were the most incredible I had seen. There were so many cubicles and rooms and new technology, too. I did my interview with human resources and they were very generous. Days later I got another call, they wanted me for a second interview. This time at the offices in my home city. As soon as I arrived, I was told to wait sitting on this cushioned seat and to make myself comfortable...and so I did. The office smelled fresh and the lighting was just right. I waited not too long before I was called in for the interviewed. The office supervisor introduced himself and to the rest of the workers personally. The interview process was very friendly and professional; no jokes or unnecessary comments. Later that week, I was surprised with the news that I had acquired the job position and was given a date and address for my contract signing process and training, that would take place for a whole week before actually working. I coincided with the fact that I wasn't getting minimum pay rate, but 75¢ over. It was great. In end, too great.

    Interview Questions
    • My most difficult question was "What do you think your former supervisor would say you did wrong?"   View Answer
    No Offer
    Positive Experience
    Easy Interview
  10. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Albuquerque, NM
    Anonymous Interview Candidate in Albuquerque, NM
    Application Details

    interviewed at DIRECTV in July 2012.

    Interview Details

    Very simple, go in, sit down, answer them like you care about the customer and wanting to do your best and there you go you get the job and chances are you might get moved to a different department later on.

    Interview Questions
    • Why do you want to work for this company?   View Answer
    Negotiation Details
    Non-negotiable but good terms to agree to.
    Accepted Offer
    Positive Experience
    Easy Interview

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