DISH Customer Service Representative Interview Questions

Updated Sep 3, 2015
71 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee in Harlingen, TX
Accepted Offer
Positive Experience
Easy Interview

Application

I applied in-person. The process took 2 weeks. I interviewed at DISH (Harlingen, TX).

Interview

Employer was very direct and honest about hour availability requirements. They let you know the exact requirements that are needed for the type of position. It is a mentally stressful job that sometimes requires mandatory overtime.

Interview Questions

Other Interview Reviews for DISH

  1.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience

    Interview

    Applied online after looking at multiple positions open with the company and finally decided on applying for this job. The process overall was very long, ended up being a multi-step interview process with phones calls, online tests, tests on location, and group interview.

    Interview Questions

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Alvin, TX
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at DISH (Alvin, TX) in August 2015.

    Interview

    applied online, very high tech testing on line with personal computer (don't try to multi task while completing), phone interview with HR from corp office, followed by in person interview at local call center

    Interview Questions

    • when did you go above and beyond in solving a customer complaint   Answer Question
  3.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at DISH.

    Interview

    The interview process seemed a little lengthy. I had a phone screen, had to do assessments which did not relate to the job, and then had my one on one interview. They asked me situational questions, "tell me about a time when..." common questions that did not catch me off guard.

    Interview Questions

    • Tell me about a time when you handled a problem when your supervisor wasn't available.   Answer Question
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  5. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Denver, CO
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at DISH (Denver, CO) in July 2015.

    Interview

    I applied online and took a few online tests. Then I had a phone interview and was able to set up an in-person interview thereafter. We discussed my resume and work history. Then I gave examples of solving technical problems. He asked some behavioral questions and talked about the company. The interviewer was very friendly. We took a tour of the facility where I would be working. It was a large place with cubicle groupings.

    Interview Questions

    • Why do you want to work at Dish? What did you not like about your last employer? Tell me about a time you had to resolve a conflict.   Answer Question
  6. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Phoenix, AZ
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at DISH (Phoenix, AZ) in July 2015.

    Interview

    In-depth application online: Standard format. After I took a general personality and comprehension test. On the comprehension test it mostly quizzed me on my percentage mathematical skills. The third and final step included a rather lengthy (in my opinion) explanation of dummy call center software where you are tested with two automated calls to demonstrate how well you can use the software after listening to instructions.

    Interview Questions

    • "What is your annual minimum total compensation requirement?"   1 Answer
  7.  

    Customer Service Representative Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took a week. I interviewed at DISH (Phoenix, AZ) in July 2015.

    Interview

    They show you around call center environment before they take you to the interview room. It's very friendly work place as far as what I saw. They talked about the company and benefits. Their competitors, how they are beyond TV. What company they trying to purchase

    Interview Questions

    • Tell me about a situation where you had to deal with angry customer   Answer Question
  8.  

    Customer Service Representative Interview

    Anonymous Employee in Alvin, TX
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at DISH (Alvin, TX) in July 2015.

    Interview

    The process is pretty easy. Did the application online with assessments and received a call back within 2 days. The first phone call with dish was a phone interview and the a face to face interview was scheduled. The interview was easy. Now i am just waiting for my results from the background check. I was told that would take between 7 and 10 days...

    Interview Questions

    • Tell me about a time when you had to solve a problem and a supervisor was not available?   Answer Question
  9. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in El Paso, TX
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at DISH (El Paso, TX) in June 2015.

    Interview

    Easy Phone interview asking you mostly about things you listed on your application. Then a face to face interview. They will show you around the building explain to you what each section of the facility is for and then they take you into a room for an interview.

    Interview Questions

    • Tell me about a time you trubleshooted something?   Answer Question
    • Tell me about a time you had to deal with an angry customer and how you resolved the issue?   Answer Question
    • what is a wordclass service to you? Tell me about a time you went above and beyond when assisting a customer?   Answer Question
  10. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in Alvin, TX
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at DISH (Alvin, TX).

    Interview

    Easynothing to it if you can breathe you will get the job at this super easy don't sweat it it's very easydon't be nervous cuz you will get the job

    Interview Questions

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