DISH

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DISH Customer Service Representative Interview Questions

Updated Dec 15, 2014
Updated Dec 15, 2014
48 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took a weekinterviewed at DISH.

Interview Details

Got a phone call from their corporate office (i guess) and she asked if we could set up a phone interview, so I just went ahead and did the phone interview right then and there... she asked me when I could come in for an in person interview, so she set it up to be on the following Friday.. When I got there I finished my online assessment and I was interviewed by a supervisor.. it was a pretty average interview, nothing too hard... he said he could not tell me if I was hired or not, they would have to do a background check first.. They said it would take 7-10 days.. but I knew the Monday following the interview.

Interview Questions
  • Name a time you had to troubleshoot a technological problem... Name a time you had to deal with an angry customer and how did you resolve it.. and how did it make you feel.   Answer Question
Negotiation Details
no negotiation.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for DISH

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Denver, CO
    Anonymous Interview Candidate in Denver, CO
    Application Details

    I applied online – interviewed at DISH.

    Interview Details

    I applied for and was invited for interviews twice with this company back when I attending community college, and it was only the second I made it all the way to a hiring manager. The qualification process is rather rigorous than difficult; I went through some online training and get to practice some of the basic responsibilities of the position onsite. Bad news was that I must commit to being available to report to work 24/7/365/year which I couldn't due to my school work.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at DISH.

    Interview Details

    Applied online. You basically go through like 3 long assessments. Received a call a couple days later for a telephone interview. They asked me about my work history and stuff. Can i multitask. Name a time where I had to multitask. what i liked and dint like about my last jobs. Then scheduled me for an in person the next day. walked in and had to sit at the computer and listen to 3 call scenarios. They showed me around and then did a one on one interview. He asked me basic questions, name a time you provided above and beyond customer service, pretend i am a worker and he is the customer and try to sell him a product, etc. After wards I had to fill out a background form. Its been two days and was told I would hear something in 7-10 days

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Columbus, OH
    Anonymous Interview Candidate in Columbus, OH
    Application Details

    I applied online. The process took 2 weeksinterviewed at DISH in September 2014.

    Interview Details

    I started an application online... I quit once it got to the assessment, because I was at work while doing so, and simply didn't have the time! Two days later, I got a call from a DISH recruiter, and was given an impromptu phone interview (though I hadn't completed the assessments?). I passed that, and was instantly set up with a face to face interview.

    Interview Questions
    • Mostly questions about my sales background. There was also some role playing involved at the face to face interview.   Answer Question
    Negotiation Details
    There is no negotiation, you are told from the start what to expect pay wise. Take it, or leave it.
    Accepted Offer
    Positive Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at DISH in September 2014.

    Interview Details

    Applied online. I filled out a personality/behavioral tests then went through a computer simulation of a call center. It wasn't hard but took a while to finish. I got a phone interview the next day, lasted about 15 minutes. Discussed job expectations and how long training would last. Scheduled 1on1 interview the following Monday. No real hard questions.

    Interview Questions
    • What did you like/ not like about your previous jobs? Can you handle a fast pace environment? Most questions focused on customer service.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at DISH.

    Interview Details

    it was pretty straight forward and they were very upfront about the job's expectations. The most important part is understanding the job's expectations and asking the right questions. I was happy to be getting the job and looking back overall it was an excellent experience for me.

    Accepted Offer
  7. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tulsa, OK
    Anonymous Interview Candidate in Tulsa, OK
    Application Details

    I applied online. The process took a weekinterviewed at DISH.

    Interview Details

    The interview is you telling them how to put a pen together as if you had to do it over the phone. Giving direct details is important. Prior to that you re-took the online simulation and the personality test all over again. Plan to be there for a few hours. The waiting room will have multiple applicants.

    Interview Questions
    • n/a- The interview is you telling them how to put a pen together as if you had to do it over the phone. Giving direct details is important. Prior to that you re-took the online simulation and the personality test   View Answer
    Negotiation Details
    They do not negotiate pay. Ive had 4+ years in call center experience & they did not negotiate
    Accepted Offer
    Neutral Experience
    Average Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Christiansburg, VA
    Anonymous Interview Candidate in Christiansburg, VA
    Application Details

    I applied online. The process took a weekinterviewed at DISH.

    Interview Details

    phone interview followed by in person, talked about basic expectations and was asked what i was looking for, lots of promises of advancement with little proof there was any oppurtunites, made me wary of this job

    Interview Questions
    • basic call center questions like what experience have you had dealing with angry customers   View Answer
    Negotiation Details
    no negotiation, you get what you get
    Accepted Offer
    Neutral Experience
    Easy Interview
  9. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tulsa, OK
    Anonymous Interview Candidate in Tulsa, OK
    Application Details

    I applied in-person. The process took a dayinterviewed at DISH.

    Interview Details

    Computer tested and interviewed in same day at location. Many people were hired because they were breathing and did not drool on the table. Many people washed out during the training phase. These people took away from the training time because the instructor had to continually go over subjects multiple times not leaving enough time in the day to fully train the new employees to their most potential.

    Interview Questions
    Negotiation Details
    No negotiation. They offered to hire and stated pay rate. Take it or leave it.
    Accepted Offer
    Neutral Experience
    Easy Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at DISH.

    Interview Details

    Way to long, rather unorganized and at times unprofessional

    Interview Questions
    Negotiation Details
    Really no negotiating, take it or leave it
    Accepted Offer
    Negative Experience
    Difficult Interview

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