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Dell Account Manager Interview Questions & Reviews

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Web: www.dell.com | HQ: Round Rock, TX

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Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 5 ratings

2.4

“Easy” Interview

Interview Experience [?] Based on 5 ratings

Positive	60%
Neutral	40%
Negative	0%

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1.0

Very Easy Interview

Overall Positive Experience

Received and Declined Offer

Interviewed May 2011 in Round Rock, TX (took 2 weeks)

I first received an email, then they asked me for a phone interview. During the phone interview they asked me to explain my experience, then we set up a face to face interview. The in person interview had 3 managers and they asked me a variety of questions relating to sales.

Interview Questions

What would you do if the customer needed a quote by COB and you couldn't get it done?

View Answers (1)

Other Details

I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a Group/Panel Interview, a Personality Test, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Dec 2009 (took 3 weeks)

I interviewed with 3 managers. From what I could tell they were looking for people that could mulitask. sale solutions and be customer focused. They have different business units so be prepared for each of them to call you.

Interview Questions

What are your strengthens?

View Answers (1)

What would your current manager say about you.

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Other Details

The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jan 2011 in Round Rock, TX (took 2 days)

I was already a Dell employee. I was a sales rep. in the consumer sales division. I started mentoring in the SPA (select public accounts) department for an account manager position. I set up mentoring sessions with various account managers and their managers. I was then asked to interview once I had fulfilled my 18 month requirement in consumer sales. The interview was with 3 different sales managers. It was very conversational. I had my resume and a powerpoint deck with my quarterly numbers and awards (Dell loves DAP (Dell Action Plan) decks). My manager at the time helped my with the Deck.

Interview Questions

What is your 5 year plan?

View Answers (1)

Negotiation Details

I was ofered a pay increase, but no level increase. I asked for a SR3, rather than a SR2, but was told I should be very happy with the generous pay increase- not everyone was offered that.

Other Details

The interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Aug 2008 in Oklahoma City, OK (took 4 weeks)

2 interviews conducted. they will ask you several questions. Dell at the end is not the company that you need to work with. They will seem professional but inside you sometime feel that you have managers that don't wont you to grow also your numbers are being over achieved just becouse they favour some on on the team or becouse they want you to stay so you can keep making the manager numbers. Over all experience is very stress full working for dell, One example on how professional they are one the economy hits hard they layed out a whole floor and started firing people for redicuoles reasons.

Interview Questions

give me an example when you exceed customer excpectations, or a time when you had a bad customer experience and how did you over come the outcome .

Answer Question

Negotiation Details

negitiate your base.

Other Details

I applied In-Person and the interview consisted of a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Feb 2009 in Austin, TX (took 4 weeks)

Very professional. Very structured interview and company. A lot of the benefits have declined over time and the market growth is what it used to be. If you want to start out working hourly, cutting your teeth to make a decent salary someday, this place is for you. If you dont like working on the phone, this place is not for you. Good luck!