Dell Customer Service Representative Interview Questions & Reviews
Updated Feb 19, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 3 ratings |
Interview Experience [?] Based on 3 ratings
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Customer Service Representative at Dell
Posted Feb 19, 2012
2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Oct 2010 in Chandigarh (India) (took a day)
The whole hiring process is fun ,i enjoy being interviewed and the job role was challenging ,had three rounds ,one to one technical round ,the job was an entry level so basically questions where asked about my exposure to software and IT field,few technical troubleshooting questions which was quite easy,over all a nice expereince
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Dell
Posted Oct 8, 2011
3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Oct 2011 (took 1+ week)
Received a phone interview. Told my information would be forwarded to the hiring manager and I would hear back by Thursday. I never heard back so I called Friday, then they said I would hear back by Monday at the latest. I never heard back so I called Wednesday and left a message that simply requested feedback good or bad. I did not get a call back until Friday that said you are a viable candidate but my current salary wasn't inline with what they wanted to pay for the position. I really felt this should have been discussed more in the first call, I knew I wouldn't make what I make currently and was willing to take less. After all the run around, it makes me wonder if a call back is worth it. Would management be the exact same way?
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Dell
Posted May 30, 2011
1.0
Very Easy Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed Aug 2010 in Nashville, TN (took a day)
There was no true interview of which to speak. I was brought in to a room with about 10 other candidates and we watched a video about Dell. It was about bland company policy. Basically everyone who was present was given a position on a temporary basis. It felt as if they chose only to hire anyone who applied and simply weed them out through the training phase.
Interview Questions
Reason for Declining
utter lack of benefits, pay and flexibility. I was expected to be on call 7 days a week from 6am to 12 am.
Other Details
I got the interview through a Staffing Agency and the interview consisted of a Group/Panel Interview and a Presentation.
Helpful Interview?
Yes |
No
Inappropriate?


