Dell Client Technical Support Senior Associate Interview

Interview Details – I originally applied online at the Dell website for this position in January. Some weeks later I was notified by email that Dell was interested in interviewing me for the position. I placed a phone call to a scheduler and she then scheduled me for an interview the following week. I also received an email from the company inviting me to ask questions of my recruiter for job specifics, which I did.

The interview itself was with a panel of three experienced managers from the call center. The first half of the interview consisted of behavioral questions about my past customer service experience, and then technical questions to gauge my technical knowledge. In particular, they asked me how I came to know about the opening, about how I went above and beyond the call of duty for a customer, about a time when I dealt with an irate customer, and so on. The technical questions seemed simple, like they were trying to establish a base on which to build further knowledge in training. After they finished their questions, there was time for me to ask them questions, then a typing test, and finally they had me write a short snippet on "why I was the perfect candidate."

Overall, I felt the interview was mostly a fair assessment. The interview panel was friendly and supportive and reassuring, even though I was eventually not selected for the position. I asked a lot of questions and they answered them all very thoroughly. I know that I was not selected because I lacked some of the basic knowledge to answer most of the technical questions they asked, though since training is provided I'm sure that it was more that there were others who had more knowledge than I did, and it wasn't because I was unqualified.