Delta Air Lines Customer Service Agent Interview Questions & Reviews
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Updated Feb 22, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 10 ratings 
“Easy” Interview
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Interview Experience [?] Based on 10 ratings
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| 1–10 of 10 Delta Air Lines Interviews | Sort by |
Customer Service Agent at Delta Air Lines
Posted Feb 22, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Atlanta, GA (took 3 weeks)
I have been applying for delta on my own for over years online to no avail. Ive always completed the very long application, did the 100+ quest assessment (havent had that lately though) pass that, phone interview and passed that. never a f2f offer. the moment i had someone recommend me i finally get a f2f interview a week later. i hate that you have to know someone with ability to push u a little forward now a days in order to get a job in almost any industry.
get there day of interview with a group of about 20 ppl and go over position and upcoming training. then the were 3 ppl who would come and grab someone for a 1 on 1 interview. i was hoping i didnt get the one lady that seemed to have no personality but of course i did. the interview was very straight forward, no personality in the interview just read interview questions. but in the end u have to do a mock pa announcement to the interviewer from a scenario on a paper. that part i can admit was not my best only bc i never heard that particular announcement made b4 (i know it happens i just never heard it personally) and i held back on a funny line (not bad) i had in my head bc since i never that b4 i didnt know what was appropriate to say. so my announcement wasnt bad it was just generic. other than that i thought i had a great interview, then again i always think my interviews go well and never hear back, smh.
then i was told i'll hear back from them in a few days but i did not and later i had read on the internet that they would offer a conditional job offer to you right away meaning if you got it they'll send you to another room with the ppl who made it and offer the job (i guess do the drug test and get more info) and you pretty much got the job if drug and background comes back clean. so for me, the u'll hear back from us is the kiss of death. i still apply now and goin to continue until i get it.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Presentation.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Agent at Delta Air Lines
Posted Feb 21, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2012 (took a day)
Last week i had a phone interview by Delta, i passed I was told that in a couple more days i was gonna get an e-mail for my face2face interview but i didnt heard from them, my application said "under review" but i noticed in my profile the "application submitted online" is not there anymore. Beside that the job position was closed before now shows up open until Feb 27. Can someone told me what's going on? im confused
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
View Comments (8)
Inappropriate?
Customer Service Agent at Delta Air Lines
Posted Dec 5, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Sep 2011 (took a day)
Intial contact was great, I also thought the interviewers were professional. I think I was over qualified for the position, but I would have accepted if offered.
Cons: Position was "as needed" ready reserve with no health benefits
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Agent at Delta Air Lines
Posted Oct 26, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Oct 2009 in Los Angeles, CA (took a day)
Phone interview went well, asked verious questions about experience, time on the job, and if I would be interested in working hoildays
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Agent at Delta Air Lines
Posted Jul 13, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Mar 2011 in Dayton, OH (took a day)
The phone interview is fairly basic - covering experiences, how you handled a situation, etc, but the time from the application, to the interview, to finding out whether you got job or not takes a very long time.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Agent at Delta Air Lines
Posted May 24, 2011
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Nov 2010 (took a day)
I only had a brief phone interview. Some of the questions were a littel difficult to me. She asked me, "how long did I expect to stay employed with delta?" I was being interviewed for a ready reserve position, so I really did not know how to answer that question.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Agent at Delta Air Lines
Posted May 11, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jan 2011 in Atlanta, GA (took 3 days)
I applied online then after that I received an email saying that I had to take a skills test online. I passed that portion and 3 days later I had a phone interview but I never received a call back.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Agent at Delta Air Lines
Posted May 5, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2011 in Phoenix, AZ (took a day)
I was call by delta to do a phone interview the lady asked me several questions and told me my next step is to complete a online application. Which I did. the next day I got a phonee call to do a face to face interview in phoenix. They gave me a time slot but I wasn't available for that day and they said they will call me next week to schedule but they never did.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Agent at Delta Air Lines
Posted May 5, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed May 2011 in Melbourne, FL (took 1 week)
Applied on line, took personality test. Approx 1 week later was contacted via telephone and answered several questions about stress. At end of the interview I was told that I had passed that portion of the process and that I needed to go back to the web site and complete the application process.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Agent at Delta Air Lines
Posted Jan 17, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2009 in Tallahassee, FL (took 2 months)
I received a call from HR and had a phone interview. The lady was nice and just asked basic questions such as Tell me about a time when... Then she set up a time to interview with the local station manager. The interview with him lasted about 20 minutes and asked questions such as "Tell me about a time when you didn't follow rules or policy". (Hint...say you are a person that doesn't bend rules).
Interview Questions
Negotiation Details
Pay is not negotiable at lower level positions.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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