Glassdoor is your free inside look at Delta Air Lines Customer Service Agent interview questions and advice. All 16 interview reviews posted anonymously by Delta Air Lines employees and interview candidates.
Delta Air Lines Customer Service Agent Interview Questions & Reviews
Getting the Interview 16 Interviews
Interview Experience 12 Ratings
Customer Service Agent at Delta Air Lines
No Offer – Interviewed in Portland, OR Apr 2013 – Reviewed Apr 9, 2013
Interview Details –
Got the process on line done, a week later got an e mail with a phone # to call and set a phone interview.
Called talked to a guy, he asked a lot of questions then said that I passed and he is moving my files to HR.
I asked about a phone interview and he answer that no he is moving me forward ?
Interview Question – No difficult or unexpected just be ready with story's about your job..... Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Agent at Delta Air Lines
No Offer – Reviewed Mar 20, 2013
Interview Details – When on-line last Fri. to apply for position...(appl. process extremely long)..received an email a few minutes after completing appl. to go online and take assessment which takes about 30 minutes....once completed....received another email to contact a #....in which I called and spoke to a Rep. that asked a series of questions regarding why did I choose Delta, etc...afterwards informed me that I had moved to the next stage and my appl. would be foward to the HR dept. Next day received another email requesting me to call...in which I did, and was asked the same questions by a different person but notified that our conversation would be recorded....same message repeated that my appl. will be forward to the HR dep.,..still waiting!!
Interview Question – Why would Delta want to hire you? Answer Question
Helpful Interview?
Yes |
No
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Customer Service Agent at Delta Air Lines
Accepted Offer – Interviewed in DFW, TX May 2011 – Reviewed Mar 19, 2013
Interview Details – I applied online, got a call 2 days later to set up an interview. Came to the airport and they asked like 3 really easy questions. I was surprised how easy it was. Then they had me filling out paperwork right there.
Negotiation Details – No negotiation but pay is good
Helpful Interview?
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No
Problem with this interview?
Customer Service Agent at Delta Air Lines
No Offer – Reviewed Mar 7, 2013
Interview Details – I applied online without a referral and received an email the following day to call the recruiting team. When I spoke with them they were kind of vague as to how I had done and what the following steps would be. Do be prepared however to answer several questions about why you of all people should be hired and also about your customer service experience.
Interview Question – Why should delta hire you? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Agent at Delta Air Lines
No Offer – Reviewed Mar 5, 2013
Interview Details – Immediately contacted after applying online. Completed the phone interview where they asked a few question, I was then informed that a senior recruiter will contact me. Easy process.
Interview Question – All of the questions asked your general and answers will depend on your experience. Answer Question
Helpful Interview?
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Problem with this interview?
Customer Service Agent at Delta Air Lines
No Offer – Interviewed in Atlanta, GA Jan 2012 – Reviewed Feb 22, 2012
Interview Details –
I have been applying for delta on my own for over years online to no avail. Ive always completed the very long application, did the 100+ quest assessment (havent had that lately though) pass that, phone interview and passed that. never a f2f offer. the moment i had someone recommend me i finally get a f2f interview a week later. i hate that you have to know someone with ability to push u a little forward now a days in order to get a job in almost any industry.
get there day of interview with a group of about 20 ppl and go over position and upcoming training. then the were 3 ppl who would come and grab someone for a 1 on 1 interview. i was hoping i didnt get the one lady that seemed to have no personality but of course i did. the interview was very straight forward, no personality in the interview just read interview questions. but in the end u have to do a mock pa announcement to the interviewer from a scenario on a paper. that part i can admit was not my best only bc i never heard that particular announcement made b4 (i know it happens i just never heard it personally) and i held back on a funny line (not bad) i had in my head bc since i never that b4 i didnt know what was appropriate to say. so my announcement wasnt bad it was just generic. other than that i thought i had a great interview, then again i always think my interviews go well and never hear back, smh.
then i was told i'll hear back from them in a few days but i did not and later i had read on the internet that they would offer a conditional job offer to you right away meaning if you got it they'll send you to another room with the ppl who made it and offer the job (i guess do the drug test and get more info) and you pretty much got the job if drug and background comes back clean. so for me, the u'll hear back from us is the kiss of death. i still apply now and goin to continue until i get it.
Interview Question – give a time when you had to make a split decision Answer Question
Helpful Interview?
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No
Problem with this interview?
Customer Service Agent at Delta Air Lines
No Offer – Interviewed in Los Angeles, CA Oct 2009 – Reviewed Oct 26, 2011
Interview Details – Phone interview went well, asked verious questions about experience, time on the job, and if I would be interested in working hoildays
Interview Questions
- Why do I want to leave my current job View Answers (3)
- explain gaps in employment View Answer
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Agent at Delta Air Lines
No Offer – Interviewed in Dayton, OH Mar 2011 – Reviewed Jul 13, 2011
Interview Details – The phone interview is fairly basic - covering experiences, how you handled a situation, etc, but the time from the application, to the interview, to finding out whether you got job or not takes a very long time.
Interview Question – Describe a situation where the customer was upset and how you dealt with it. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Agent at Delta Air Lines
No Offer – Interviewed in Atlanta, GA Jan 2011 – Reviewed May 11, 2011
Interview Details – I applied online then after that I received an email saying that I had to take a skills test online. I passed that portion and 3 days later I had a phone interview but I never received a call back.
Interview Question – Tell me about a time you had to deal with a difficult customer. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Agent at Delta Air Lines
No Offer – Interviewed in Phoenix, AZ Jan 2011 – Reviewed May 5, 2011
Interview Details – I was call by delta to do a phone interview the lady asked me several questions and told me my next step is to complete a online application. Which I did. the next day I got a phonee call to do a face to face interview in phoenix. They gave me a time slot but I wasn't available for that day and they said they will call me next week to schedule but they never did.
Interview Question – Tell me about a time when you had to deal with an unsatisfied customer, and what did you do? View Answer
Helpful Interview?
Yes |
No
Problem with this interview?
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