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Delta Air Lines Flight Attendant Interview Questions & Reviews
Getting the Interview 30 Interviews
Interview Experience 25 Ratings
Flight Attendant at Delta Air Lines
No Offer – Interviewed in Dec 2012 – Reviewed May 15, 2013 New
Interview Details – Phone Interview after a couple of weeks after I applied on their website.
Interview Question – Tell me about something you have learned. (Very, very vague) Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Flight Attendant at Delta Air Lines
No Offer – Interviewed in Atlanta, GA Mar 2013 – Reviewed Apr 6, 2013
Interview Details –
Applied online in December of 2012 and heard nothing back until March 2013. I originally missed the call. Called back and the lady said that I would be contacted for a phone interview again soon. Heard nothing back for about two weeks. I finally called again and they did a phone interview on the spot. I was felt I did not do well since I was not prepared, but I suppose I did okay because she went straight into a second set of slightly more difficult interview questions. The total time for the phone interview was about 30 minutes. They asked pretty standard questions. The ones I remember: what would you do to handle a crying baby on board, what if a customer became intoxicated on board, tell me about a time you handled a stressful situation, tell me about a safety procedure set in place at your current job and how you would or would not change that procedure, etc.
I received a call back within 24 hours asking me in for a face to face interview the following day.
The face to face was pretty intimidating. I was in a smaller group (about 35 applicants). From what I understand it is typically a much larger crowd. They split us into three groups which rotated between the interview portion (1 on 1 with two interviewers), a Q&A session about training/benefits, a height test where they made sure we could reach the overhead bin and buckle a seat belt. They also took our photo.
There were a TON of Delta crew there (at least 30+), so be prepared!
Overall, it was a good interview experience, but very long (appx 5-6 hours). They made a huge effort to make everyone feel comfortable and relaxed.
Of our group, they only hired about 3 on the spot. they said they would contact additional applicants within two weeks via email. I received an email about a week later stating I had not been selected.
Interview Question – Create a PA announcement for us (on the spot). Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Flight Attendant at Delta Air Lines
No Offer – Interviewed in Atlanta, GA Mar 2013 – Reviewed Apr 1, 2013
Interview Details – Applied in December of 2012 received a email after taking the assessment saying that someone would be contacting me. I didn't receive a call back til February in which I received a immediate phone interview. After the interview I was told I had passed and that I would be hearing from them shortly to set up a f2f. Didn't hear anything until 3-4 weeks later. F2f interview is a cattle call interview session. They make you feel very comfortable, (but just always remember your every move is being watched). was about a 4-5 hour day.
Interview Question – Describe a conflict you had with a manager, how did you handle it, how was it resolved? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Flight Attendant at Delta Air Lines
No Offer – Interviewed in Mar 2013 – Reviewed Apr 4, 2013
Interview Details – Applied as soon as the job listing was posted, received the please be patient email, and was I ever since I did not get a phone screen until March. The call did not start out well since the interviewer insisted that my phone number was not mine. I answered the questions in the STAR format and was then given a second set of more complex questions. I assume i was not a good fit for Delta since I received a TBNT email a few days later
Interview Question – No questions were overly difficult, but the phone screener kept challenging EVERY word or scanorio. I kept my composure and answered to the best of my knowledge. I do not work in a Customer Service driven environment so had to adapt some questions based on my experience Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Flight Attendant at Delta Air Lines
No Offer – Interviewed in Mar 2013 – Reviewed Mar 15, 2013
Interview Details –
Online application in October / November 2012. Phone interview prompted with a late night message from human resources 3/11/13. Phone interview caller id was 00 so answer If you see this. Returned call placed in voice mail and I tried 3 more days until they finally returned the call 3/13/2013. I had a very young women on my call. She didn't seem very eager to listen to my responses and I had a hard time understanding her questions. I answered the customer issues she asked with the suggested system - sympathize, apologize, reason and solution format. She asked if I was able to fly to Atlanta in the middle of the interview but at end said a senior manager would return call. I knew at that time I didn't get to the next round of f2f interviews. This was my second attemp with delta in the last 3 years.
Interview format
The first group of question involves on board issues with a drunk passenger, a women refusing to check extra carryons, and others.
The second group of questions is all about improving safety in the work place and your own personal customer service experiences.
Interview Question – Tell me about 5 things you learned in the past few years and why you learned them. View Answer
Helpful Interview?
Yes |
No
Problem with this interview?
Flight Attendant at Delta Air Lines
No Offer – Interviewed in Feb 2013 – Reviewed Mar 15, 2013
Interview Details – Applied online and got phone interview. Passed the first one, two days late, did the second phone interview. I was too nervous to answer the questions.
Interview Question – Tell me a time when you were overwhelmed at work. what happened? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Flight Attendant at Delta Air Lines
Accepted Offer – Interviewed in Atlanta, GA – Reviewed Mar 3, 2013
Interview Details – had a telephone interview then flew to Atlanta for Face2Face. at face2face had 3 sections. a one on one interview, a height and reach test and a q and a session. Afterwards they called a list of names to go into another room. We waited for a few moments and then they came into the room and let us know we had gotten an offer.
Interview Question – Give a creative PA message to a newlywed couple on your flight Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Flight Attendant at Delta Air Lines
No Offer – Interviewed in Mar 2013 – Reviewed Mar 7, 2013
Interview Details – I just had the first phone interview with Delta. It went well and I have another one tomorrow with a senior recruiter.
Interview Question – What to do if you have a crying baby on board and someone is complaining Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Flight Attendant at Delta Air Lines
Accepted Offer – Interviewed in Feb 2013 – Reviewed Feb 19, 2013
Interview Details – Applied online with an employee referral and got a call for a phone interview about a month later. A week after phone interview I received an email to call and schedule a face to face interview. Face to face interview was at 730a and lasted until about 1pm where 5 of us (out of 40) received job offers. On-site we had to do fingerprinting and get a drug test done within 48 hours. Even though my interview was on Friday they expected you to find a place that was open on Saturday and get it done to meet the 48-hour deadline.
Interview Question – What would you do if there was a crying baby on board and passengers were complaining. View Answer
Negotiation Details – No negotiations
Helpful Interview?
Yes |
No
Problem with this interview?
Flight Attendant at Delta Air Lines
Accepted Offer – Interviewed in Atlanta, GA – Reviewed Feb 20, 2013
Interview Details – I was hired 30 years ago, and I would guess the interview process has changed quite a bit. At that time, the interviewing was all done in one day - included an initial one-on-one, then psychological testing, then speaking to psychologist, then you wait to hear by mail.
Interview Question – Was are some of your strengths? What is your worst fault? Answer Question
Negotiation Details – No negotiation.
Helpful Interview?
Yes |
No
Problem with this interview?
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