Delta Air Lines Flight Attendant Interview Questions

Updated Sep 2, 2015
440 Interview Reviews

Interview Experience

Interview Experience

68%
19%
12%

Getting an Interview

Getting an Interview

93%
4%
1%
1
0

Interview Difficulty

3.3
Average

Interview Difficulty

Hard

Average

Easy

440 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

Helpful (349)  

Flight Attendant Interview

Anonymous Employee in Atlanta, GA
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied online. The process took 4+ months. I interviewed at Delta Air Lines (Atlanta, GA) in January 2014.

Interview

Applied in early Oct. 2013 Got a call back first week in January 2014 Was told I needed to have passport to proceed further did that. Got a second call back the following week and was asked 4 questions. What to do if a passenger appears intoxicated? What to do if a child was asleep on the floor while the fasten seat belt sign is on? How would you handle a passenger in a situation where the food item they wanted was not available? How would you handle a child running down the isle? Then I was asked 4 more questions on that same call A time you went above and beyond for a customer? A time when you persuaded others to do something new? A time when a co worker was being unfair or dishonest? How would you deal with a difficult customer... and how did you handle it, what was the outcome? I got a call back the next day and was invited to a face to face interview for the following week. About 60 of us met at 7:30 am in the lobby of delta facility. *REMEMBER TO SMILE THE WHOLE WHILE AND INTERACT WITH AS MANY PEOPLE AS YOU CAN* Also please dress neat and business like do not wear a suit that is to tight have nails done and look sharp. You go across the street to another building where you are met by about 20 experienced Delta Flight Attendants and a few HR people who line the walls of the room. You are then serenaded by the crew totally awesome! then led into a room where you will introduce yourself and tell if you speak another language and what work you are currently doing. We were divided into three groups A, B, and C. I was in B group. Each group had designated areas to go -Watch video of life as a FA -Fire side chat where you ask questions have your picture taken and measure for over head reach and jumpseat fit. -Then the face to face interview You will alternate to each area until everyone has had a chance to go to all areas remember to use the STAR (Situation, Task, Action & Result) method when answering interview questions, always smile and be upbeat! These are some questions they may ask or questions simular to these. There are two interviewers in the room and the are writing the whole time you are talking. But don't be alarmed they are listening carefully. Describe to me a time you overcame a problem at work? How did you handle it? And what was the outcome? What do you do when a co-worker works at a slow pace? How did you handle working with a co-worker you knew did not like you, how did you handle it? What are some of your strengths? And worst faults? Describe a conflict that you had with a manager, how did you handle it? How was it resolved? If a co-worker was removing things from the aircraft would you confront them or tell management? Why would you make a good Flight Attendant? What do you know about the company? Create a PA Announcement for couple celebrating their 50th year anniversary After that they gather all the groups together in the meeting room and conclude the process by saying they will contact you via email to let you know if you are hired which they do do, however if there are candidates that have stood out they keep them behind and explain that they have additional information they need to get from these people. They called six names and I was one of the six asked to stay behind. We were offered the job and whisked away to HR to complete some paperwork. Fingerprints done and given a training date. It is now Feburary 2014 and I have a week and a half to go before I begin training in March and I am super excited! I hope this info helps you as it did me when I researched the Delta interview process and as you can see it worked. I am hope this can help you as it has helped me to be 100% prepared.

Interview Questions

  • Create a PA Announcement for couple celebrating their 50th year anniversary   158 Answers

Negotiation

None I excepted all terms and conditions.

Other Interview Reviews for Delta Air Lines

  1. Helpful (218)  

    Flight Attendant Interview

    Anonymous Interview Candidate
    No Offer
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Delta Air Lines.

    Interview

    Applied initially online, and took the "personality" assessment. About 5 weeks later was contacted to submit a one-sided video interview. They ask you 5 questions, you have 30 seconds to prepare, and 2 minutes to answer the question. You also get a break in between each question which is nice! All the questions I was asked have been submitted on this website, so nothing unexpected. I submitted my video a week ago and I'm waiting to hear back...

    Interview Questions

    • Please describe a situation when you demonstrated initiative and took action without waiting for direction. What was the situation? What actions did you take and what were the results?   Answer Question
    • Tell us about a time when you had to work with someone with a difficult personality. What made this person difficult and how did you handle it? What were the results?   1 Answer
    • Give us an example of a choice you made to go above and beyond what was needed to satisfy a customer. What was the situation? What actions did you take and what were the results?   Answer Question
    • Tell us about a time when you worked on a team with someone who did not do his or her share of the work. What was the situation? What actions did you take and what were the results?   Answer Question
    • Tell us about a time when you witnessed a coworker or colleague breaking the rules or acting in a dishonest or unprofessional manner. What was the situation? What actions did you take and what were the results?   Answer Question
  2. Helpful (38)  

    Flight Attendant Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Delta Air Lines.

    Interview

    I applied online and got an email back very quickly, only days later asking me to submit a video interview. The interview was short but please PRACTICE with questions provided on this site. The questions submitted here are very accurate. Otherwise you will be caught off guard.

    Interview Questions

    • Talk about a time when a co-worker was being rude/dishonest. What did you do?   Answer Question
  3. Helpful (82)  

    Flight Attendant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Delta Air Lines in February 2015.

    Interview

    I had applied for the non-billingual Flight attendant position for Delta airlines in January 2015, I had received the email and went through the Web interview, Phone interview and then got invited to Atlanta for the F2F interview. The whole process for me took about a Month. In order for you to readily go on with the interviews and hiring process, IT IS VERY IMPORTANT for you to have your passport... YES, you are just being interviewed, but, if you have NO passport, YOU wont Move along the hiring process.. As for Interview day, It goes the same as everyone had posted. You meet in the general lobby area alongside all the other candidates. Realistically, the interview starts when youre waiting in the lobby.. Be SURE to interact and mingle with everyone. THEY ARE WATCHING YOU!! Be positive and be jolly. After that, they bring you upstairs to the Skyline social room, where you will enter seeing many flight attendants lining the room. YES they are just flight attendants, and YES THEY ARE YOUR INTERVIEWER!! They will be the one interviewing you.. Go around and TALK TO EVERYONE.. take time and get to know them a little more than just their name.. THEY ARE WATCHING YOU!!! Then they will gather everyone and welcome you all.. Then they will break you up into your designated groups A, B, C... I was in the Rotation A. so I had my interview F2F first. Interview time. BE honest, be humble and be Genuine!! TELL the truth and GO INTO DETAIL!!! they want you to speak of your experience, and GO INTO DETAIL!! I cannot stress enough how important it is to go into detail.. Throughout the whole F2F interview time, they are looking down and writing. They barely give eye contact. It is also important to answer using the STAR method to all of your questions. Remember GO into DETAIL!! Explain... Then the next part of the interview was Destination Delta. In this part of the interview, You will be asked to stand on the STAR in the front of the room and state 4 questions about yourself. STAND ON THE STAR! I cant recall how many people not Standing on the star... LISTEN and stand on the star. :) Then you will talk about the job itself. Here they will be brutally honest about the first year as a flight attendant! Job code, Uniform standards, pay, Bases, training etc.... After this then you will all convene back into the main room in which you all entered in. They will let you continue socialize.. STILL continue to socialize...... At this time, the Main interviewers are meeting with some of the flight attendants to see who they wanted to give the CJO, Conditional ob Offer... They gathered everyones attention, and announced about 10 people to stay after to process paperwork... After that they thanked everyone for coming in today and told them to watch for their emails in 5-10 business days. Then they were to be taken back to the airport. The rest of the 10, went over to HR for fingerprints and pre-employment paperwork... The whole Interview day was AN AMAZING experience.. The DELTA team ensured that you were comfortable throughout the whole day!

    Interview Questions

    • The Questions are based on Experience. Be truthful, because theyve heard EVERY story in the book. DO NOT try to make up a question on the spot.   2 Answers

    Negotiation

    They will warn you, that you CHECKED the 2 boxes in accordance that you ARE willing and ABLE to relocate.. Also you ARE required to work nights, days, weekends, weekdays holidays etc,,,

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. Helpful (10)  

    Flight Attendant Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience

    Interview

    3 step hiring process. Phone interview, followed by skype interview and then face to face. They will tell you right there if you get job or not. Study STAR method interview samples.

    Interview Questions

  6. Helpful (10)  

    Flight Attendant Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Delta Air Lines in August 2015.

    Interview

    I applied online on August 11th and received an email to complete my virtual one side interview on August 14th. I am really grateful for everyone who contributed their interview information on this site because it was very accurate. Had I not looked up this information and prepared various answers for the behavioral type questions I would have been so lost. My advice to anyone is take the time to look at the questions that are asked and take the time to practice a scenario/answer to each question and then take the time to practice saying it without the paper. I spent my whole day coming up with different answers and practicing. I was so happy when the interview consisted of the questions that I actually prepared for, with behavioral type interview questions if you have not taken the time in advance to at least consider what you will say it will leave you looking stuck and confused. Not many people think of a story on the fly but if you are good with that then you should be OK. As long as you have the Situation/Task, Action that was taken, and the Result. No matter how much you practice, it is still very nerve wrecking. I found myself feeling super nervous while answering each question and i just pray that it did not show and I get invited to the f2f interviews. If there is anyone that felt they just did OK on their virtual interview and they still got invited to the f2f interviews please let me know. In the meantime it is just a waiting game for me and I am really hoping for the best.

    Interview Questions

    • A time you witnessed a co-worker or colleague breaking the rules?   31 Answers
    • A time you had to work with someone who had a difficult personality   Answer Question
    • A time where you took initiative without being asked to.   Answer Question
    • Describe a time you had to work on a team with a team member that was not doing their share of the work or being difficult   Answer Question
    • A time that you went above and beyond for a customer   Answer Question
  7. Helpful (9)  

    Flight Attendant Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Delta Air Lines in August 2015.

    Interview

    I applied for the flight attendant position on 8/10. Two days later, I received an invitation to do an online interview. You have three business days to click the link to do the online interview; I completed my online interview on 8/14. The interview consists of five questions and you have 10 minutes to complete the whole interview. During the initial setup, you can do the unrelated practice questions as many times as you want but when you start the interview, you have 30 seconds to do a practice run. Once the 30 seconds are up, you are then given three minutes to record your response. Once you submit your responses, you will receive another email stating that your video interview has been received and that the company will do a follow-up in 7-10 days.

    Interview Questions

    • Please describe a situation when you demonstrated initiative and took action without waiting for direction. What was the situation? What actions did you take and what were the results?   Answer Question
    • Tell us about a time when you had to work with someone with a difficult personality. What made this person difficult and how did you handle it? What were the results?   Answer Question
    • Give us an example of a choice you made to go above and beyond what was needed to satisfy a customer. What was the situation? What actions did you take and what were the results?   Answer Question
    • Tell us about a time when you worked on a team with someone who did not do his or her share of the work. What was the situation? What actions did you take and what were the results?   Answer Question
    • Tell us about a time when you witnessed a coworker or colleague breaking the rules or acting in a dishonest or unprofessional manner. What was the situation? What actions did you take and what were the results?   Answer Question
  8. Helpful (7)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Raleigh, NC
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 6 days. I interviewed at Delta Air Lines (Raleigh, NC) in August 2015.

    Interview

    I was sent an invitation to use a video link within 3 business days, there were practice ops but once you entered the process I was given to believe you had to go forward and eventually go live . There were 3 questions to record yourself and review your answer, I had a hard time settling on responses that fit the time allowed and answered appropriately the way I wanted to present myself. Even though the point was practice I seemed to go off course a few time as the questions were in rotation and I wish I cold have submitted the best of my answers. I finally decided to go for it and can honestly say I was not thrilled with my choices of experience to relate but fell into a groove eventually. I hope that the reviewers saw in me enthusiasm as a capable person who would take the job duties seriously,making the travel safe, swift and enjoyable.

    Interview Questions

    • What qualities did I possess to qualify me for this job   1 Answer
    • Talk about an extremely difficulty situation yo have faced and what you did.   1 Answer
  9.  

    Flight Attendant Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4 weeks. I interviewed at Delta Air Lines (Atlanta, GA) in September 2015.

    Interview

    8/14: received an employee referral email from Delta, followed the link to fill out the app online. Took the assessment tests 8/19: received an email to a video interview 8/20: completed the video interview 8/25: received an email from Delta for a phone interview, received a call from a Delta Senior Recruiter about an hour after receiving the email. Got invited to a face to face interview in Atlanta 8/26: received dates to select for the interview, Face to Face interview schedule for Sept. 11th 8/27: receive my flight itinerary Looking for some in Chicago that has a face to face interview on Sept 11th at 7:30am.

    Interview Questions

    • Looking for some in Chicago that has f2f interview on Sept 11th at 7:30am   Answer Question

    Negotiation

    Haven't been interview yet. F2F scheduled for Sept. 11th at 7:30am

  10. Helpful (1)  

    Flight Attendant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Delta Air Lines.

    Interview

    Easy process so far. Applied online . Received an email for the first test and then a secondary test. Next was to finish the application online and a video interview

    Interview Questions

    • How would you handle a employee who wasn't pulling their weight?   22 Answers
Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.