Delta Air Lines Flight Attendant Interview Questions & Reviews

Updated Aug 22, 2014
Updated Aug 22, 2014
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90 people found this helpful  

Flight Attendant Interview

Anonymous Interview Candidate  in  Atlanta, GA
Anonymous Interview Candidate in Atlanta, GA
Application Details

I interviewed online. The process took 4 months - interviewed at Delta Air Lines in January 2014.

Interview Details

Applied in early Oct. 2013

Got a call back first week in January 2014
Was told I needed to have passport to proceed further did that.
Got a second call back the following week and was asked 4 questions.

What to do if a passenger appears intoxicated?
What to do if a child was asleep on the floor while the fasten seat belt sign is on?
How would you handle a passenger in a situation where the food item they wanted was not available?
How would you handle a child running down the isle?

Then I was asked 4 more questions on that same call

A time you went above and beyond for a customer?
A time when you persuaded others to do something new?
A time when a co worker was being unfair or dishonest?
How would you deal with a difficult customer... and how did you handle it, what was the outcome?

I got a call back the next day and was invited to a face to face interview for the following week.

About 60 of us met at 7:30 am in the lobby of delta facility.

*REMEMBER TO SMILE THE WHOLE WHILE AND INTERACT WITH AS MANY PEOPLE AS YOU CAN* Also please dress neat and business like do not wear a suit that is to tight have nails done and look sharp.

You go across the street to another building where you are met by about 20 experienced Delta Flight Attendants and a few HR people who line the walls of the room.
You are then serenaded by the crew totally awesome! then led into a room where you will introduce yourself and tell if you speak another language and what work you are currently doing.

We were divided into three groups A, B, and C. I was in B group.

Each group had designated areas to go

-Watch video of life as a FA
-Fire side chat where you ask questions have your picture taken and measure for over head reach and jumpseat fit.
-Then the face to face interview

You will alternate to each area until everyone has had a chance to go to all areas
remember to use the STAR (Situation, Task, Action & Result) method when answering interview questions, always smile and be upbeat! These are some questions they may ask or questions simular to these. There are two interviewers in the room and the are writing the whole time you are talking. But don't be alarmed they are listening carefully.

Describe to me a time you overcame a problem at work? How did you handle it? And what was the outcome?

What do you do when a co-worker works at a slow pace?

How did you handle working with a co-worker you knew did not like you, how did you handle it?

What are some of your strengths? And worst faults?

Describe a conflict that you had with a manager, how did you handle it? How was it resolved?

If a co-worker was removing things from the aircraft would you confront them or tell management?

Why would you make a good Flight Attendant?

What do you know about the company?

Create a PA Announcement for couple celebrating their 50th year anniversary

After that they gather all the groups together in the meeting room and conclude the process by saying they will contact you via email to let you know if you are hired which they do do, however if there are candidates that have stood out they keep them behind and explain that they have additional information they need to get from these people. They called six names and I was one of the six asked to stay behind.
We were offered the job and whisked away to HR to complete some paperwork.
Fingerprints done and given a training date.

It is now Feburary 2014 and I have a week and a half to go before I begin training in March and I am super excited! I hope this info helps you as it did me when I researched the Delta interview process and as you can see it worked. I am hope this can help you as it has helped me to be 100% prepared.

Interview Questions
  • Create a PA Announcement for couple celebrating their 50th year anniversary   View Answers (39)
Negotiation Details
None I excepted all terms and conditions.
Accepted Offer
Positive Experience
Difficult Interview

Other Interview Reviews for Delta Air Lines

  1.  

    Flight Attendant Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 2 months - interviewed at Delta Air Lines in January 2014.

    Interview Details

    Applied online October 2013, received a phone 2 months later and did a short interview over the phone. Received a email in January for a F2F interview.. the process took about 4 hours..very professional and the flight attendants encouraged us to ask them questions about the job to make sure it was a good fit for us and them.

    Interview Questions
    • Just be sure to answer in the STAR format   View Answer
    No Offer
    Positive Experience
    Average Interview
  2. 4 people found this helpful  

    Flight Attendant Interview

    Anonymous Employee  in  Atlanta, GA
    Anonymous Employee in Atlanta, GA
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at Delta Air Lines in May 2014.

    Interview Details

    I applied to Delta online and received a call from a recruiter less than 2 weeks later. I then was scheduled for a phone interview the next day. The phone interview consisted of 3-4 behavior based questions. Such as, What would you do if a woman had an infant sleeping at the base of her seat, we were experiencing turbulence, and she did not want to wake the child...After the phone interview, I received a call prompting me to send in a video of myself answering 3 questions. The first is a freebie..(What is your name and application id) The second, (Why do you want to work for Delta) and The third ( what value would you bring to the company)..After I submitted my video interview I was invited to fly into Atlanta for a face to face interview.
    The F2F is split up into three sections. Your interview with a 2 interviewers,, a session called A Day in the Life, which just explains training, bases, schedules, etc, and your reach test where you have to show that you can reach up to a certain height and you have to sit in a simulated jump seat so they can make sure you can buckle the jumps eat seatbelt without an extension. It's really a fun day!

    Interview Questions
    • During the F2F interview in Atlanta, I was asked to give an impromptu speech acknowledging a group of red cross volunteers flying to New Jersey after the Sandy hurricane.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  3.  

    Flight Attendant Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online - interviewed at Delta Air Lines in April 2014.

    Interview Details

    I submitted my application online. Approximately 3 months later, I received a phone call in which I was asked for my passport information and then some interview questions. I was told I would be contacted. It took about 3 more months to get called to attend an interview in Atlanta.
    Be sure to arrive early. You have to check in and get a name tag and this can take some time.
    You arrive in a room where you are allowed to mingle with the others. They then take you to another building where the Flight Attendants are lined around the room. You have the opportunity to meet them. They do a little dance and get you pumped up. You are split into 3 groups. One is a fireside chat where they talk to you about the position and there's plenty of opportunity to ask questions. You are also checked for reach at this time.
    The 2nd group is in another room where you introduce yourself in front of the group.
    The 3rd group is getting the one on one interviews. This is a great format, as everyone gets to do a Face to Face interview. It's fair and equal treatment of each applicant. It's just up to you to make an impression.

    Interview Questions
    • Tell me a time when you had a conflict with a Co-Worker?   Answer Question
    No Offer
    Average Interview
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  5.  

    Flight Attendant Interview

    Anonymous Employee  in  Atlanta, GA
    Anonymous Employee in Atlanta, GA
    Application Details

    interviewed at Delta Air Lines in February 2014.

    Interview Details

    Applied online October 2013, got a phone interview January 2014. Scheduled face to face interview for 2 weeks later. The interview lasted 5 hours. You are divided into groups(there are about 100 people at the interview) and each group goes to different stations and you rotate throughout the day. No food is provided, just snacks so please eat something before. Make sure you smile and do not sit down at all the entire day. Make sure your hair, nails, facial hair, clothes, everything is neat and professional. Make sure you talk with everyone! And smile! Interview is with a flight attendant and a member of HR. You will be asked easy questions and asked to make an announcement during your interview(make sure you are professional as if you are a flight attendant). At the end of the day everyone is called into a room and they call about 6 names and ask them to stay after for paperwork, Those are the people that are selected.

    Interview Questions
    • Nothing too difficult, just the announcement made me nervous.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  6.  

    Flight Attendant Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed through an employee referral - interviewed at Delta Air Lines.

    Interview Details

    I applied for flight attendant in March 2014 via employee referral. I was contacted and had a telephone interview. I was invited to do video interview. Completed. Invited to f2f.

    Interview Questions
    • I was asked Two times you caught a coworker being dishonest and what did you do. I was not able to come up with any answer to this. I did state if someone was taking from Delta, I would advise them that is not the right thing to do.   View Answers (2)
    No Offer
    Positive Experience
  7.  

    Flight Attendant Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online - interviewed at Delta Air Lines in March 2014.

    Interview Details

    The interview process was very nice and straight forward. There were about 30 interviewees. All looked nice and professional and all but 3 were on time. You walk into the building and you see a couple well-dressed, good looking Flight Attendants and about 30 (nervous) interviewees. They give you a name tag and a folder to so you can put all the needed identification in there. Then you go across the street to a big room where there is drinks, places to sit and many more flight attendants. You get a chance to meet many of them. You are broken into different groups and you do different things at different times. One group watches a video on Delta, another does a "fireside chat" where you can ask questions, and the last group does one on one interview questions. It was a nice, organized process. Also, the Flight Attendants and HR sang to the song "Happy" by Pharrell, that was nice haha.

    Interview Questions
    • Tell somebody happy birthday on the flight and don't sing   Answer Question
    No Offer
    Difficult Interview
  8.  

    Flight Attendant Interview

    Anonymous Employee  in  Reno, NV
    Anonymous Employee in Reno, NV
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Delta Air Lines in April 2014.

    Interview Details

    I was asked about a time when I persuaced others to do something new, a time when a coworker was being unfair or dishonest, how would you deal with a difficult customer, when you had a difficult situation to resolve. Almost it was similar queation that I saw the other's review.

    Interview Questions
    • I am not a English native speaker so some recruter spoke so fast so I couldn't understand.   Answer Question
    No Offer
    Average Interview
  9.  

    Flight Attendant Interview

    Anonymous Interview Candidate  in  Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at Delta Air Lines in May 2014.

    Interview Details

    I had 2 phone interviews, a video interview and then a f2f interview in Atlanta. The process of interviews only took 3 weeks. I applied on the website and I got a phone call the next day. I was overall pleased. They made everybody feel comfortable at the f2f interview. There were about 80 of us in my 12:30 interview and they picked 8 of us. I just got my email confirming my training starting September 24th, 2014.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  10. 3 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate  in  Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I interviewed online. The process took 2 months - interviewed at Delta Air Lines in May 2014.

    Interview Details

    Applied March 2014

    Phone interview a week later
     They called me at 9:30 AM from a 00 number. You're required to have a passport before you can start the process. Then I was asked 4 situational questions and make sure you answer in the STAR method!!

     What do you do if a passenger appears intoxicated?
     A child is asleep on the floor and the seatbelt sign is on. What do you do?
     A food item is not available for a customer and they want it. What do you do?
     A child running down the isle and causing a disturbance. How do you handle the situation?

    I was then asked if I was willing to continue onto the next process of the interview where I was asked 4 more questions. Again, don't forget the STAR method!!

    A time you went above and beyond for a guest.
    A time you persuaded someone to try something new
    Two times you caught a coworker being dishonest and what did you do
    A time you had a difficult customer and how you handled it. What was the outcome?

    Video interview 3 weeks later
      I received an intive for a video interview. It is a one-way recorded interview with 3 questions:

    State your name and reference number
    Why do you want to be a flight attendant for Delta?
    Why are you a good representative of Delta Air Lines?

    You are able to rerecord your answers as many times as you want and come back if you need a break. Take your time and think about what you want to say.

    It took 3 weeks for me to hear anything after I submitted it and got the email saying I was invited to a F2F in Atlanta!
    My group was small (only 24 of us) met in the lobby at 12:30.

    We were greeted by a current FA and had a small Q&A about what to expect and divided into 3 groups (A,B, & C). I was in group A. We were then walked across the street in groups of 8 (purely because thats all that fit in the elevator).

    *REMEMBER TO SMILE THE WHOLE WHILE AND INTERACT WITH AS MANY PEOPLE AS YOU CAN* Also please dress neat and business like do not wear a suit that is to tight have nails done and look sharp.

    You go across the street to another building where you are met by about 20 experienced Delta Flight Attendants and a few HR people who line the walls of the room.
    You are then serenaded by the crew totally awesome! They sang Happy and had a little dance to go with it! It was fun and rally helped keep the mood light.

    We were given more information and then told where each group was going. My group was in the 2:1 interview first. One FA and an HR rep. I was asked 6 questions and then created a PA announcement just so they can hear how you sound (or at least that's what they told me). The questions were:
        Describe to me a time you overcame a problem at work? How did you handle it? And what was the outcome?
        Tell us of a time that you had to react quickly? what happened, what did you do?
        How did you handle working with a co-worker you knew did not like you, how did you handle it?
       Tell us of a time there was a problem at work and the manager was not there? What happened and what did you do?
        Describe a conflict that you had with a manager, how did you handle it? How was it resolved?
       Tell us of a time that you took the initiative at work to make something better? what did you do? What was the outcome?

    Create a PA Announcement for some volunteers flying to NY to help with the Hurricane Sandy relief.

    The interview lasted 30 mins. I was nervous but was smiling the entire time and showed my excitement. They understand you're going to be but just be yourself and smile! The next rotation was Destination Delta where they tell you more about the job, training and benefits. This is when you do your introductions with your name, where you're from, if you speak any languages and what you are currently doing. REMEMBER TO SMILE!!!! And be audible!
     You also go over any questions you may have about training or the scheduling and how A days work.

    The last rotation was the fireside chat where you do your reach test, jump seat test, and get your picture taken with a lovely southern women you want to put in your pocket! During the chat, you can ask whatever you want to a current FA. You also go over paper work with some HR reps and make sure your paperwork is correct.

    After everyone has gone through each rotation, we all gathered back in the main room. We were thanked for our time and told that we're all going into the room we had destination Delta in. We were then thanked again and we're told to not listen to the blogs snd we would hear something within 10 business days and they needed a few people to stay for a minute cause they had a couple questions they needed. I was one of the 4 names called. After everyone cleared we were congratulated because we were now new Delta FAs! We then had to fill out paperwork at HR and were told we would be contacted about when training would be!

    Hope this helps! Good luck!!

    Interview Questions
    • Tell us of a time that you had to react quickly? what happened, what did you do?   Answer Question
    Negotiation Details
    None. I accepted the CJO and waiting for background check to clear.
    Accepted Offer
    Positive Experience
    Difficult Interview

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