Delta Air Lines Interview Questions & Reviews
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Updated Feb 9, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 72 ratings 
“Average” Interview
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Interview Experience [?] Based on 72 ratings
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| 1–10 of 72 Delta Air Lines Interviews | Sort by |
Ramp Agent at Delta Air Lines
Posted Feb 10, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jun 2011 in Houston, TX (took 3 days)
was given a phone interview for open ramp position online, completed the phone interview and was congratulated and told I made the next step which would be the in-person interview, which was schedule a couple days later. In-person interview at Houston Bush Intl. Airport was with a panel of 2 people; one of them asked all the questions. Questions were pretty standard, asking about past work experience and situations and why I wanted to work for this company, then he asked if I had any questions. After completing this, I was advised to wait in a break room next door. The gentleman who interviewed came back and told me I did a great job, and that I would be contacted the following week to let me know whether or not I was chosen to proceed to the next step. Regrettably, I never heard back from this company, and I was not given any means to contact them to check my status. Although the two interview people were courteous to me, I think it would have been more respectful to have someone call me back, or at least send me an e-mail letting me know someone else filled the position. After a few weeks, I finally decided it was a lost cause.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a Group/Panel Interview.
More Delta Air Lines Ramp Agent Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Bilingual Flight Attendant at Delta Air Lines
Posted Jan 21, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2012 in Atlanta, GA (took 3+ weeks)
1. Applied on-line: http://deltajobs.net/career_destinations.htm, found via Craigslist.com
2. A confirmation email containing further instruction to complete a set of test on-line and submission of resume on-line
3. A confirmation email to take an automated language test via phone with (3) questions, (1) revealed and (2) unknown, call toll free number to proceed with a test - only one chance to complete this test but if you do not proceed (disconnected/hung up before starting a test) you will receive a reminder email to complete.
4. A email to schedule a phone interview with a recruiter, 3 questions concerning how you may respond to difficult situations.
5. A confirmation email to schedule a trip to HQ in Atlanta, GA, selected one of (2) 6 hour interview sessions, 7:30AM or 12:30PM. (3) accommodation choices, Hyatt, Westin or Sheraton at Delta corporate rate of $70 plus tax. NOTE: They will send (3) confirmation emails prior to your trip; 1. Acceptance, 2. Travel arrangement, and 3. Interview instructions, in these order, however, travel arrangement and Interview instructions will arrive only 2 -3 days prior to your interview date, be patient, you are already accepted.
6. If you stay at one of the assigned hotels, there's a free shuttle to the HQ but availability is limited, Taxi is $15 to the HQ. NOTE: The instruction states to meet 2nd floor lobby but the ground level lobby is the 2nd floor and you must obtain your guest pass at the security booth first. If you arrive early, there are numerous amenities inside the HQ building across the street.
8. HR director and recruiters/interviewers will greet the candidates and suggested not get nervous and enjoy the experience.
9. The candidates are then escorted to the HR facility across the street.
10. All candidates are escorted to the AV room to watch an intro video.
11. All candidates must introduce themselves to the group; name, where you reside, language you speak and why you chose FA position.
12. The candidate group was divided into 3 group, 1. physical requirement, 2. documentation, and 3. Private interview with (2) recruiters.
IMPORTANT: you need to pay attention very carefully on interview process understanding the questions very well. The last part of private interview is the presentation skill. I recommend you to stand up and get comfortable before you start. Though there is a pen and notepad to prepare your speech, i believe they are looking for your genuine ad-libbing skill. Be yourself, natural and sincere.
13. Upon completion of all candidates interview process, all candidates are again gathered in the AV room where they discretely and ingeniously separates candidates. Those candidates remained in the room will then be congratulated by HR director that you are conditionally accepted.
14. It is conditionally accepted because: 1. drug screening test, 2. background check, and 3. 8-week training.
Besides all of the above facts, here's what I can share.
1. If you are not comfortable with different belief, sexual orientations or culture/nationalities, don't bother to apply.
2. If you are not single and your family needs you on regular basis, don't bother applying. NOTE: 8-week training is really straight 8-week! 5 days on ground, 2 days on-air. Can't come home for 8 weeks unless you are in Atlanta commuting to HQ.
3. If you like 9-5 schedule, don't bother applying, you have to be alert and ready to serve for long duration of 12 hrs or more.
4. If you are claustrophobia, aquaphobia, acrophobia, crowd phobia, phobia of smoke, or thanatophobia, find another career. Though a chance of crush is negligible, you must realize that it does occur.
5. If you are reading this last part only, pay all your attention. I was an oldest candidate (Walmart may not hire me) in the group and probably with the least amount of education - some were MBA, BA, AA, etc. - so why they picked me out of whooping 130,000 applicants? Here's what I think I had that they liked; 1. Sincerity, 2. Uplifted personality, 3. Wit, 4. Dedication, 5. Knowledge about Delta - super important!, 6. Ability to focus. and 7. constant eye contact. DO NOT think about over/under qualification, the company has an excellent training and you do not need to know anything about being a FA but an ability and willingness to accept, learn about the position and provide the best service possible. After all, FA is the face of the airliner, so be ready to become Delta and enjoy the journey. Delta provides the best benefit package in the industry with least amount of probation period (30 days) so you and your immediate family member can fly free anywhere in the world ($50 annual registration fee per person). Delta is one of the very few that still pays during the training period.
Good luck!
Interview Questions
Negotiation Details
There are no negotiation room for this position, you must accept what's offered if you want this job, but I think its reasonable.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Presentation, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Flight Attendant at Delta Air Lines
Posted Jan 20, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Las Vegas, NV (took 1 week)
I put application on online and next day I got email and say they gonna take m eto next step. I got call form recruiter next day I got email. They asked me 7-8 question about situation question. End of that call recruiter told me I did well and they told me to do online application and next day they called me for the second phone interview.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and an IQ/Intelligence Test.
More Delta Air Lines Flight Attendant Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Delta Air Lines
Posted Jan 6, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Dec 2011 (took a day)
Applied online. Received email within a few days to complete a phone interview. Completed phone interview, was told that my interview went well and that I was eligible to proceed to the next step which was filling out the online application. I completed the online application and didn't hear anything back. So, I called to check my status and was told that the information had not been reviewed. I was then told, that it would be sent to the proper party for review and I will be notified afterward. Once off the phone, about an hour later I received an automated email stating that I had not been selected. (???)
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Personality Test.
More Delta Air Lines Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Intern at Delta Air Lines
Posted Jan 5, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2011 in Eagan, MN (took a day)
Go through your resume with hiring managers and if they liked your previous experience they will offer you a position.
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Operations Agent at Delta Air Lines
Posted Dec 19, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Nov 2011 in New Orleans, LA (took 4 days)
I applied online on a Wednesday, it asks you to select a date to be called for a phone interview. I selected that Friday. The phone interview consisted of behavioral questions like "tell me about a time when ...." she asked about 4 questions and because I was prepared it was over in 10 mins. She then put me on hold for about 30 secs then said that I passed the phone interview portion and the next step was to finish the online application which I had already done so she advised me that Delta would call me for the fact to face interview. I received the call the next day, a Saturday for an interview on the following Tuesday. The interview went really well, the guy basically was just telling me abou the positiion and if I could do the job. At the very start of the interview though he told me that they had already selected 3 people for the position but if they don't accept it they would either hire ppl for on call positions or another position with the company which i believe was a ramp agent. We went over my resume. He asked questions about why I left my previous jobs. I believe the deal breaker for him was I was recently discharged from the army for a medical reason and I haven't received a release from my doctor yet and he said that the job is physical and he's worried about my injury first and foremost. I appreciated that but I attempted to reassure him that I can get a release I just haven't seen my doctor in a while but I guess he wasn't hearing. needless to say, i didn't get the job but it was a great experience being it was my first interview in a year.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Agent at Delta Air Lines
Posted Dec 5, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Sep 2011 (took a day)
Intial contact was great, I also thought the interviewers were professional. I think I was over qualified for the position, but I would have accepted if offered.
Cons: Position was "as needed" ready reserve with no health benefits
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Group/Panel Interview.
More Delta Air Lines Customer Service Agent Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Baggage at Delta Air Lines
Posted Nov 23, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Nov 2011 in New York, NY (took 2 days)
Still in the process. I applied online and they called me the next day. I called back and did a phone interview that took about 10 mins. They will tell you right away that the pay is 10.82 hr with flight benifits and see if your still interested.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Ready Reserve at Delta Air Lines
Posted Nov 20, 2011
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1.0
Very Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Nov 2011 in Charlotte, NC (took 2 weeks)
I first applied online and received an email 2 days later saying I need to give Delta a call to talk to a HR Representative. The call consisted of a recruiter asking a couple questions. He asked how long would I stay on with Delta, my past work experience, how I would interact in a stressful situation. The phone interview was a breeze in my opinion. He then stated that I would be receiving a call shortly and that I need to go online and complete the application process since they only require you to submit a resume at the beginning. I submitted my application and received an email about 2 1/2 weeks later stating that they passed on my submission. I can only assume they had a limited amount of positions available and there were more qualified candidates with previous airline experience since my interview went well and I have a great deal of customer service experience.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Ramp Agent Seasonal Ready Reserve at Delta Air Lines
Posted Nov 3, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 (took 2 weeks)
Applied online the day of the job posting date. You take a personality test online as part of the application and if you pass they will send you an email saying you are a possible candidate. Received a phone call 2 days later. They will call you from a private number so if you have caller ID then be prepared for a phone interview. Otherwise, don't pickup and call them back when you are ready (they will leave a call back number). Phone interview is harder than the face to face a lot of questions in STAR format (situation, task, action, result). Some of them are customer service related but they are not uncommon questions asked in other interviews. Some examples would be something like when was a time you went out of your way to help a customer? Describe a time when you did not get along with another employee. Pretty typical questions but I just woke up and listened to my messages on my phone and returned the call not expecting a phone interview since they just ask you to call back in the message. I did a really crappy job of answering the questions so I didn't expect to get any future response from them. The lady who interviewed me on the phone told me at the end of the interview that the application process was now fully complete and if they were interested they will contact me. Delta called me again 1 week after the phone interview and asked me to schedule a face to face interview with them which would take place at the airport which you applied for. They will email you very specific instructions for what you need to bring to the airport and what to do. You need to follow these instructions very closely because failure to do so will most likely mean you won't get the job. One such example would be they ask you to print and bring your online application which you'll need for the face to face interview. The face to face interview was much easier than the online phone interview it was pretty much questions that were also in STAR format but they are more related to the job as a baggage handler. They asked me 5 questions and 3 of them were safety related questions and other 2 were basically questions that made sure that you would be able to work at any times and any shifts and be willing to lift bags up to 70 lbs consistently. Hardest question was something like tell me a time when you had to make a split second decision and what was the outcome. Very non-stressful interview. If you pass the face to face which I think everyone who went to interview that day did (there was a large group of us), then they will give you a conditional job offer on the spot. Basically this just means that you have the job provided you are able to pass the background check, drug test and physical.
Interview Questions
Negotiation Details
No negotiations. If you don't take what they offer they wont hire you.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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