Deluxe Corporation Customer Service Representative Interview Questions

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Customer Service Representative Interview

Anonymous Interview Candidate in Colorado Springs, CO
Accepted Offer
Positive Experience
Easy Interview

Application

I applied through other source. The process took 2 weeksinterviewed at Deluxe Corporation (Colorado Springs, CO).

Interview

Interview held at a their job fair. They had several call center team managers in one large room sitting at tables several feet apart from each other. You sit on the other side of the table. The manager greets you with a handshake, introduces her/him self and asks you to have a seat. Your are asked if you have previous call center and/or customer service experience. If yes, you are asked to describe in detail you job duties, if you like the work and how long you worked there. You are asked if you have sales experience. The manager describes to you the work environment, the training, and the nature of the job and the requirements to be successful. You are then asked if you feel the job is a good fit for you and if you see a future of success working for deluxe. You are asked about your strenghts and weak points. You are asked what you can contribute to the success of the company and why you want to work for them and why you want to work in a call center and customer service. You are asked describe how you relate to other people and what you expect from the company to help you be successful. There is one face to face interview that lasts about 15 to 25 minutes. You are the told you will be called if you are to be hired.

Interview Questions

  • An unexpected question and somewhat difficult to answer was about what I would do in a difficult customer service encounter. where a customer was angry and upset and everything you offered to do to resolve a problem was not satisfactory to the customer.   1 Answer

Negotiation

No negotiation of wages. Only offered a starting hourly wage with a shift differential. They don't negotiate pay with customer service reps. They start everyone at the same rate. Period.

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