I applied through other source and the process took 2 weeks - interviewed at Deluxe Corporation.
Interview Details – Interview held at a their job fair. They had several call center team managers in one large room sitting at tables several feet apart from each other. You sit on the other side of the table. The manager greets you with a handshake, introduces her/him self and asks you to have a seat. Your are asked if you have previous call center and/or customer service
experience. If yes, you are asked to describe in detail you job duties, if you like the work and how long you worked there. You are asked if you have sales experience. The manager
describes to you the work environment, the training, and the nature of the job and the
requirements to be successful. You are then asked if you feel the job is a good fit for you
and if you see a future of success working for deluxe. You are asked about your strenghts
and weak points. You are asked what you can contribute to the success of the
company and why you want to work for them and why you want to work in a call center
and customer service. You are asked describe how you relate to other people and what
you expect from the company to help you be successful. There is one face to face
interview that lasts about 15 to 25 minutes. You are the told you will be called if you are
to be hired.
Interview Question – An unexpected question and somewhat difficult to answer was about what I would do in a
difficult customer service encounter. where a customer was angry and upset and everything
you offered to do to resolve a problem was not satisfactory to the customer. View Answer
Negotiation Details – No negotiation of wages. Only offered a starting hourly wage with a shift
differential. They don't negotiate pay with customer service reps. They start
everyone at the same rate. Period.
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