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KeyBank Teller Interview Question

I interviewed in Seattle, WA and was asked:
"Describe a difficult situation you have faced at a former employer, and what steps you and your co-workers took to overcome the difficulty?"
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Part of a Teller Interview Review - one of 145 KeyBank Interview Reviews

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Well, we had an irate customer who wouldn't be reasonable. We decided as a group that the best course of action to take was to give her a full refund.
- Interview Candidate on Feb 10, 2011 Flag Response

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