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eBay Enterprise Call Center Interview Question

I interviewed in Melbourne, FL and was asked:
"Describe a situation where you had an angry customer on the phone, and you "turned the call around"."
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Part of a Call Center Interview Review - one of 52 eBay Enterprise Interview Reviews

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Gave a personal account of a satisfied customer, after I went the extra mile for them.
- Interview Candidate on Oct 20, 2009 Flag Response

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