View All num of num See all Photos Cigna This employer has taken extra steps to respond to reviews and provide job seekers with accurate company information, photos, and reviews. Interested for your company?Learn More. www.cigna.com Employer Engaged Overview Reviews Salaries Interviews Jobs Photos Benefits 658 Reviews 1.2k Salaries 256 Interviews 900 Jobs Follow Add Review or Salary Follow Add Review or Salary Interview Question Customer Service Representative Interview Cigna Describe a time in which you may have over-looked a detail or details that may have created a problem for a customer, how did you figure out the issue, how did you resolve the issue, and what did you learn from the issue? Tags: See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 1 ▼ Make sure to go step-by-step. Don't embellish the story, just make it simple. Interview Candidate on Sep 30, 2013 Add Answers or Comments To comment on this, Sign In or Sign Up.