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Wells Fargo Consumer Underwriter Interview Question

I interviewed in Charlotte, NC and was asked:
"Describe a time when you did not give good customer service and why? How did you resolve?"
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Part of a Consumer Underwriter Interview Review - one of 2,078 Wells Fargo Interview Reviews

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I described an instance with a past position when an external customer did not feel that I gave good service because I was not able to give them exactly what they wanted. It was not something I could resolve alone, so I reached out to a manager who had the authority to help.
- Interview Candidate on Jan 6, 2013 Flag Response

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