View All num of num See all Photos Wells Fargo This employer has taken extra steps to respond to reviews and provide job seekers with accurate company information, photos, and reviews. Interested for your company?Learn More. www.wellsfargo.com Employer Engaged Overview Reviews Salaries Interviews Jobs Photos Benefits 7.7k Reviews 9.9k Salaries 2.8k Interviews 2.6k Jobs Follow Add Review or Salary Follow Add Review or Salary Interview Question Consumer Underwriter Interview Charlotte, NC Wells Fargo Describe a time when you did not give good customer service and why? How did you resolve? Tags: behavioral, business case See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 0 ▼ I described an instance with a past position when an external customer did not feel that I gave good service because I was not able to give them exactly what they wanted. It was not something I could resolve alone, so I reached out to a manager who had the authority to help. Interview Candidate on Jan 6, 2013 Add Answers or Comments To comment on this, Sign In or Sign Up.