View All num of num See all Photos Wells Fargo www.wellsfargo.com Engaged Employer Overview Reviews Salaries Interviews Jobs Photos Benefits 8.1k Reviews 10k Salaries 2.9k Interviews 3.0k Jobs Follow Add Interview Follow Add Interview Interview Question Consumer Underwriter Interview Charlotte, NC Wells Fargo Describe a time when you did not give good customer service and why? How did you resolve? Tags: behavioral, business case See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 0 ▼ I described an instance with a past position when an external customer did not feel that I gave good service because I was not able to give them exactly what they wanted. It was not something I could resolve alone, so I reached out to a manager who had the authority to help. Interview Candidate on Jan 6, 2013 Interviews > Consumer Underwriter > Wells Fargo Add Answers or Comments To comment on this, Sign In or Sign Up.