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Best Buy Seasonal Sales Associate Interview Question

I interviewed in Dothan, AL and was asked:
"Describe a time when you had to deal with an upset customer, and what did you do, what was the outcome?"
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Part of a Seasonal Sales Associate Interview Review - one of 1,572 Best Buy Interview Reviews

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Upset about bill. Asked to see what the customers true concern was. Found resolution to problem by explaining bill, and how to avoid overages in future, gave one time courtesy credit. Happy customer. Notated account.
- Interview Candidate on Apr 11, 2012

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