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Staples Sales Area Representative Interview Question

I interviewed in Auburn, WA and was asked:
"Describe a time when you had to overcome a objection that you did not have an immediate answer to."
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Part of a Sales Area Representative Interview Review - one of 549 Staples Interview Reviews

Answers & Comments

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My job is to know all the answers to objections, but often answering his objection with a question can disarm them. I ask something simple like: Is that important to you...or why is that important to you. These questions posed to him often give you more information you can use to make the sale or maybe even uncover the TRUE objection.

- Sue on Aug 17, 2012

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