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Applebee's Hostess Interview Question

I interviewed in Fridley, MN and was asked:
"Describe a time when you received excellent customer service where you felt the employee went above & beyond your expectations?"
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Part of a Hostess Interview Review - one of 181 Applebee's Interview Reviews

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At Outback, the server asked my friend how was the dinner? The steak was more well done than he'd preferred. The comment was only intended to bring it to the server's attention since he'd asked. The next thing we knew, the server brought out the manager who apologized and said they were going to make my friend a new dinner. Then they complimented the dinner for free. Surprised at this
service, I told him he should give a fantastic review to that server! As soon as he got home he did this online.
- Interview Candidate on Oct 10, 2012 Flag Response

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