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Hallmark Sales Associate Interview Question

I interviewed in Virginia Beach, VA and was asked:
"Describe a time when you went out of your way to help a customer find just what they needed. Or describe and occation that you had to handle a very upset customer, what did you do/say to them, and how did you handle the situation?"
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Part of a Sales Associate Interview Review - one of 88 Hallmark Interview Reviews

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if you have no prior retail experience they will just say to describe a time you went out of your way to help someone you did not know, or how would you handle an upset customer in the store.

- Interview Candidate on Sep 29, 2010

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