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J.P. Morgan Senior Software Engineer Interview Question (student candidate)

I interviewed in Naperville, IL and was asked:
"Describe an instance when you encountered a problem with a customer/client and had to resolve it."
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Part of a Senior Software Engineer Interview Review - one of 2,216 J.P. Morgan Interview Reviews

Answers & Comments

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I related this question back to my internship in college. I related it to an instance when one of my clients was unhappy with our progress. I approached the customer kindly and answered all of her questions, addressed all of her concerns. At the end of the job, she not only was satisfied, but also wrote a letter of recommendation.
- Interview Candidate on Jul 10, 2013

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