Bluestem Brands
4.2 of 5 25 reviews Eden Prairie, MN 1000 to 5000 Employees

Bluestem Brands Senior Contact Center Operations Analyst Interview Question

I interviewed in Minneapolis, MN and was asked:
"Describe how you would measure customer service."
Tags: behavioral, customer service, analyst, metrics
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Part of a Senior Contact Center Operations Analyst Interview Review - one of 10 Bluestem Brands Interview Reviews

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Quantitative measures are imperative, even though it's a typically a relatively qualitative field. I put more stock into customer behavior, rather than self-reported c-sat scores, because behavior is what affects the bottom line.
- Interview Candidate on May 28, 2012 Flag Response

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Bluestem Brands – Why Work for Us?

About Us With three flourishing, distinct retail brands, three campuses and more than 1,000 employees, there is always something exciting happening at Bluestem Brands. We have a distinctive value proposition: We are a… Full Overview

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