View All num of num See all Photos Bluestem Brands This employer has taken extra steps to respond to reviews and provide job seekers with accurate company information, photos, and reviews. Interested for your company?Learn More. www.bluestembrands.com Employer Engaged Overview Reviews Salaries Interviews Jobs Photos Benefits 48 Reviews 44 Salaries 15 Interviews 34 Jobs Follow Add Review or Salary Follow Add Review or Salary Interview Question Senior Contact Center Operations Analyst Interview Minneapolis, MN Bluestem Brands Describe how you would measure customer service. Tags: behavioral, customer service, analyst, metrics See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 0 ▼ Quantitative measures are imperative, even though it's a typically a relatively qualitative field. I put more stock into customer behavior, rather than self-reported c-sat scores, because behavior is what affects the bottom line. Interview Candidate on May 28, 2012 Add Answers or Comments To comment on this, Sign In or Sign Up.