Bluestem Brands
4.2 of 5 25 reviews
www.bluestembrands.com Eden Prairie, MN 1000 to 5000 Employees

Bluestem Brands Senior Contact Center Operations Analyst Interview Question

I interviewed in Minneapolis, MN and was asked:
"Describe how you would measure customer service."
Tags: behavioral, customer service, analyst, metrics
Add Tags [?]
Answer Flag Question

Part of a Senior Contact Center Operations Analyst Interview Review - one of 10 Bluestem Brands Interview Reviews

Answers & Comments

0
of 0
votes
Quantitative measures are imperative, even though it's a typically a relatively qualitative field. I put more stock into customer behavior, rather than self-reported c-sat scores, because behavior is what affects the bottom line.
- Interview Candidate on May 28, 2012 Flag Response

To comment on this question, Sign In with Facebook or Sign Up


Bluestem Brands – Why Work for Us?

About Us With three flourishing, distinct retail brands, three campuses and more than 1,000 employees, there is always something exciting happening at Bluestem Brands. We have a distinctive value proposition: We are a… Full Overview

Provided by employer [?]

Tags are like keywords that help categorize interview questions that have something in common.

Glassdoor is your free inside look at Bluestem Brands interview questions and advice. All interview reviews posted anonymously by Bluestem Brands employees and interview candidates.