View All num of num See all Photos DISH This employer has taken extra steps to respond to reviews and provide job seekers with accurate company information, photos, and reviews. Interested for your company?Learn More. www.dish.com Work in HR? Unlock Free Profile Overview Reviews Salaries Interviews Jobs Photos Benefits 2.0k Reviews 1.7k Salaries 508 Interviews 2.3k Jobs Follow Add Review or Salary Follow Add Review or Salary Interview Question Customer Service Representative Interview El Paso, TX DISH Describle a time when you had a problem with a customer and your supervisor was not around to help. Tags: See more , See less 8 Answer Add Tags Flag as Inappropriate Thank you! Your feedback has been sent to the team and we'll look into it. Oops! We're sorry but your feedback didn't make it to the team. Your input is valuable to us — would you mind trying again? Send Answer Interview Answer 2 Answers This post has been removed. Please see our Community Guidelines or Terms of Service for more information. ▲ 0 ▼ I find it best to begin with an apology to the customer. Assure them you will do your best to correct the issue they are experiencing. I will typically try to keep a customer updated as I am identifying the problem and how I intend to correct it. It does not matter who or what caused the problem in the eyes of the customer. Their only concern is are you going to correct it. Be polite and NEVER be argumentative. It is a No Win situation. Good Luck and don't be afraid to smile. JerryAJ on Apr 15, 2012 Flag as Inappropriate Thank you! Your feedback has been sent to the team and we'll look into it. Oops! We're sorry but your feedback didn't make it to the team. Your input is valuable to us — would you mind trying again? Send Add Answers or Comments To comment on this, Sign In or Sign Up.