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DISH Customer Service Representative Interview Question

I interviewed in El Paso, TX and was asked:
"Describle a time when you had a problem with a customer and your supervisor was not around to help."
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I find it best to begin with an apology to the customer. Assure them you will do your best to correct the issue they are experiencing. I will typically try to keep a customer updated as I am identifying the problem and how I intend to correct it. It does not matter who or what caused the problem in the eyes of the customer. Their only concern is are you going to correct it. Be polite and NEVER be argumentative. It is a No Win situation. Good Luck and don't be afraid to smile.
- JerryAJ on Apr 15, 2012 Flag Response

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