DialAmerica Call Center Agent Interview Questions & Reviews

Updated Aug 4, 2014
Updated Aug 4, 2014
9 interviews

Interview Experience

Interview Experience

75%
12%
12%

Getting an Interview

Getting an Interview

83%
11%
5%

Interview Difficulty

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Average

Interview Difficulty

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Average

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9 Candidate Interview Reviews Back to all interviews

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Call Center Agent Interview

Anonymous Employee  in  Mahwah, NJ
Anonymous Employee in Mahwah, NJ
Application Details

I interviewed online. The process took 5 days - interviewed at DialAmerica in July 2014.

Interview Details

Upon arriving for the interview, I was asked to take a computer test to assess listing, comprehension, and math skills. The test lasted approx. 20 minutes and consisted of reading or listening to customers and entering in requested info, word comprehension, and math problems like multiplication, division, and percentages. After that was asked to complete 3 forms then interviewer came back to ask typical questions. Pleasant interviewer and environment and pre-interview instructions were clear and concise!

Interview Questions
  • "How do you measure success in goals set for yourself" and "How would you handle an irate customer"   Answer Question
No Offer
Positive Experience
Average Interview

Other Interview Reviews for DialAmerica

  1.  

    Call Center Agent Interview

    Anonymous Interview Candidate  in  Mahwah, NJ
    Anonymous Interview Candidate in Mahwah, NJ
    Application Details

    I interviewed through other source. The process took a day - interviewed at DialAmerica in January 2014.

    Interview Details

    I sent my résumé online. The next day received a phone call about the position. Had a 30 minute conversation about the job, requirements, and reliability. Scheduled me for a interview the following day. Attended interview and took a 10 minute computer skills test. Next interviewed with a manager. Immediately after interviewed with second manager. Both young and friendly. Easy interviews laid back. I am overqualified for this position so it involved talking about my current employment and why I was leaving. Never read any scripts or No mock phone calls. Was offered the job on the spot. They had a mandatory training class starting the following day so I was somewhat lucky. No waiting around for phone calls. I am aware this is a easy job to get, and the pay is low. Possibilities here. Plus good for your résumé working on a account for Verizon Wireless. Training is good and learned another proprietary software program. Background check, and drug test.

    Interview Questions
    • What attracted you to DialAmerica, and how can you help the company with your past experience?

      Why do you want to leave your current position, and is the pay significant enough for your budget?
        View Answer
    Negotiation Details
    None. Hourly wage plus uncapped commission.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Call Center Agent Interview

    Anonymous Interview Candidate  in  Rochester, NY
    Anonymous Interview Candidate in Rochester, NY
    Application Details

    I interviewed online. The process took a day - interviewed at DialAmerica in May 2013.

    Interview Details

    Phone interview then face to face interview. offered the job on the spot.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Call Center Agent Interview

    Anonymous Interview Candidate  in  Athens, GA
    Anonymous Interview Candidate in Athens, GA
    Application Details

    I interviewed through an employee referral. The process took 3 days - interviewed at DialAmerica in January 2009.

    Interview Details

    Hiring process was simple enough. Basic skills are determined before you come into the office for a face to face.

    Interview Questions
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Call Center Agent Interview

    Anonymous Interview Candidate  in  Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Application Details

    I interviewed online. The process took 3 days - interviewed at DialAmerica.

    Interview Details

    Applied online, got called in for an interview, took a very short test there and a simulated call (very easy), read a script to the interviewer and I got hired on the spot.

    Interview Questions
    • None all were easy, hardest part was finding the location lol   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Call Center Agent Interview

    Anonymous Interview Candidate  in  Charleston, SC
    Anonymous Interview Candidate in Charleston, SC
    Application Details

    I interviewed online. The process took 2 days - interviewed at DialAmerica.

    Interview Details

    Applied on Jan 22, 2013 sent my over qualified resume and took a battery of test. Was assured they could perhaps promote me quickly as I have so many qualifications in many areas, even holding many professional certifications and degrees.

    Accepted Offer
    Negative Experience
    Easy Interview
  7.  

    Call Center Agent Interview

    Anonymous Interview Candidate  in  Akron, OH
    Anonymous Interview Candidate in Akron, OH
    Application Details

    I interviewed through other source. The process took 2 weeks - interviewed at DialAmerica in November 2011.

    Interview Details

    I had to contact them several times before I was able to get a phone interview. I was then brought in for an onsite interview, which included an assessment on a computer in the front office and an interview with the recruiter. She told me about the company and asked questions about my experience. I was then asked to read a short script excerpt and met the branch manager. I received an offer the next day to start the following Monday.

    Interview Questions
    • She asked how I would handle an irate customer and questioned me about my sales experience. She asked me if I would be comfortable with rejection.   Answer Question
    Accepted Offer
    Neutral Experience
    Easy Interview
  8.  

    Call Center Agent Interview

    Anonymous Employee  in  Charleston, SC
    Anonymous Employee in Charleston, SC
    Application Details

    I interviewed online. The process took 5 days - interviewed at DialAmerica in March 2012.

    Interview Details

    The interview was easy you fill out some tests online then this person ga
    K to you then you do a pretend call with someone while they listen in then the manager comes in interviews you and they call you for e job.

    Interview Questions
    Declined Offer
    Easy Interview
  9.  

    Call Center Agent Interview

    Anonymous Employee  in  Jacksonville, FL
    Anonymous Employee in Jacksonville, FL
    Application Details

    I interviewed online. The process took 3 days - interviewed at DialAmerica in June 2012.

    Interview Details

    I filled out an application on Tuesday and got a call the next day to schedule an interview. I had a interview that Friday. I came in and filled out some minor paperwork and then I had to take a skills test on the computer. After that I had a 1 on 1 interview and was asked about my current job and my selling skills. It was very comfortable and simple. Exactly a week later I was offered the job.

    Interview Questions
    • Would you be comfortable dealing with irate people?   View Answer
    Reasons for Declining

    I chose to decline because I received a better job offer.

    Declined Offer
    Positive Experience
    Easy Interview

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