DialAmerica

  www.dialamerica.com
  www.dialamerica.com

DialAmerica Interview Questions

Updated Dec 10, 2014
Updated Dec 10, 2014
68 Interview Reviews

Interview Experience

Interview Experience

67%
18%
13%

Getting an Interview

Getting an Interview

74%
7%
5%

Interview Difficulty

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Average

Interview Difficulty

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Average

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Candidate Interview Reviews

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  1.  

    Call Center Agent Interview

    Anonymous Interview Candidate in Mahwah, NJ
    Anonymous Interview Candidate in Mahwah, NJ
    Application Details

    I applied online. The process took 5 daysinterviewed at DialAmerica in July 2014.

    Interview Details

    Upon arriving for the interview, I was asked to take a computer test to assess listing, comprehension, and math skills. The test lasted approx. 20 minutes and consisted of reading or listening to customers and entering in requested info, word comprehension, and math problems like multiplication, division, and percentages. After that was asked to complete 3 forms then interviewer came back to ask typical questions. Pleasant interviewer and environment and pre-interview instructions were clear and concise!

    Interview Questions
    • "How do you measure success in goals set for yourself" and "How would you handle an irate customer"   Answer Question
    No Offer
    Positive Experience
    Average Interview
  2.  

    Call Center Agent Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Application Details

    I applied online. The process took 5 daysinterviewed at DialAmerica in May 2014.

    Interview Details

    Applied and received call about coming in for an interview. Interview was easy. Did a computer assessment and was asked a few questions. A couple of days later got a job offer. High attrition rate.

    Negotiation Details
    $10 per hour, $8.00 during the one week training.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Junior Programmer Analyst Interview

    Anonymous Interview Candidate in Mahwah, NJ
    Anonymous Interview Candidate in Mahwah, NJ
    Application Details

    I applied online. The process took 2 weeksinterviewed at DialAmerica in May 2014.

    Interview Details

    Applied online. Two in-person interviews, one with the managers and the other with the rest of the team. The first interview was a short run-down of your resume, and then a simple coding problem. The second interview was with the rest of the team. As long as you feel you bonded with the team well, you will do well.

    Interview Questions
    • They will ask you basic computer skills that you probably should know.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Provider Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at DialAmerica.

    Interview Details

    Applied, called less then an hour later for an interview, had interview in 2 days and was hired on the spot. They hire anyone.

    Accepted Offer
  6.  

    SiriusXM Call Center Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at DialAmerica.

    Interview Details

    Initially I filled out an application and completed a questionaire. The recruiting team reached out to me the day after I filled out my app which was great. I completed an over the phone interview and was asked to come in for an on-site visit. I had an interview with the recruiter then was passed on for a second interview with the branch manager. The recruiter took me on a site tour and offered me the position.

    Interview Questions
    • I wouldn't say there were any "difficult" questions. I was just honest about my past and experience.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    SiriusXM Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Applied online. Completed an assessment. Met with company for an interview and was offered a position a day later.

    Interview Questions
    Accepted Offer
  8. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Application Details

    I applied online – interviewed at DialAmerica in February 2014.

    Interview Details

    Was called right after I submitted the application and then hired 2 days later interview was very easy had to take a test online to answer questions and to see how well you would handle customers over the phone.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  9. 1 person found this helpful  

    Sales Representative Interview

    Anonymous Interview Candidate in Williamsville, NY
    Anonymous Interview Candidate in Williamsville, NY
    Application Details

    I applied online. The process took 3 daysinterviewed at DialAmerica.

    Interview Details

    DialAmerica staff was amazing. They were friendly, prompt, there was little to no wait, everyone walking by stopped and introduced themselves. The interview process itself was quick and painless, they suck you in with all the great things offered by the company, the shift flexibilty and then BAM! they tell you what your wage will be and it makes you want to put your tail between your legs and run away. Now mind you, the wages are better than minimum but for someone like myself with experience in this field is almost like a slap in the face. Needless to say, I did not except the job although even with the pay cut I would of taken I did consider But I was offered a job elsewhere and accepted that.

    Interview Questions
    Reasons for Declining

    I was offered a job somewhere else with higher pay.

    Declined Offer
    Positive Experience
    Easy Interview
  10.  

    Telemarketer Interview

    Anonymous Interview Candidate in Westlake, OH
    Anonymous Interview Candidate in Westlake, OH
    Application Details

    I applied online. The process took 2 daysinterviewed at DialAmerica.

    Interview Details

    Applied online for the Westlake, OH location. Application was very simple and straight-forward. A recruiter contacted me within 2 hours of me completing the application. The bad vibes started then. The whole conversation over the phone was very scripted on their side. Scheduled an interview for the next day. Despite reading terrible reviews on Indeed and GlassDoor, I went anyway, figuring that few extra, easy bucks in my pocket couldn't hurt.

    I hate telemarketers but appreciate anyone who has an honest job and the balls to cold call people. While I was put off by the job itself, I was willing to do if because it would be a short-term, cash in my pocket type of job for me.

    The kicker came when the interviewer told me that they call people on the Do Not Call list as "charities, nonprofits, and government are exempt from abiding by the Do Not Call list." So gross.

    Job pays 8/hr, a whole 5 cents above minimum wage. Despite my prodding, the interviewer couldn't or wouldn't how the "incentive" system works. If I'm be considering for a job that pays commission, it's common sense for me to ask how that commission scale works, right?

    A very easy and short interview. No tough questions. Ends with you having to read a script.

    Oh. I forgot. Before your interview you have to take a test on the computer. Put on nasty headphones, listen to an example of a customer giving you their info, and typing it into the appropriate box. Very easy. Took about 10 minutes to get through all the tests.

    Interview Questions
    • Typical questions. Describe a challenge, blah blah blah. They asked me to go through my resume point by point, which took of most of the interview.   Answer Question
    Reasons for Declining

    Sketchy job, shady practices in calling people on the Do Not Call list, interviewer couldn't/wouldn't explain the commission scale, bad vibes.

    Declined Offer
    Negative Experience
    Easy Interview
  11.  

    Call Center Agent Interview

    Anonymous Interview Candidate in Mahwah, NJ
    Anonymous Interview Candidate in Mahwah, NJ
    Application Details

    I applied through other source. The process took a dayinterviewed at DialAmerica in January 2014.

    Interview Details

    I sent my résumé online. The next day received a phone call about the position. Had a 30 minute conversation about the job, requirements, and reliability. Scheduled me for a interview the following day. Attended interview and took a 10 minute computer skills test. Next interviewed with a manager. Immediately after interviewed with second manager. Both young and friendly. Easy interviews laid back. I am overqualified for this position so it involved talking about my current employment and why I was leaving. Never read any scripts or No mock phone calls. Was offered the job on the spot. They had a mandatory training class starting the following day so I was somewhat lucky. No waiting around for phone calls. I am aware this is a easy job to get, and the pay is low. Possibilities here. Plus good for your résumé working on a account for Verizon Wireless. Training is good and learned another proprietary software program. Background check, and drug test.

    Interview Questions
    • What attracted you to DialAmerica, and how can you help the company with your past experience?

      Why do you want to leave your current position, and is the pay significant enough for your budget?
       
      View Answer
    Negotiation Details
    None. Hourly wage plus uncapped commission.
    Accepted Offer
    Positive Experience
    Easy Interview

See What DialAmerica Employees Are Saying

It's a job

2 people found this helpful

 Current Inbound Customer Service in Pittsburgh, PA

Pros: “Easy to get hired. As long as you don't have a criminal background or crazy visible tattoos, you will most likely get hired. Decent starting pay ($9.25, once passed test & rec'd license you…” Full Review

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