Dialog Direct

  www.dialog-direct.com
  www.dialog-direct.com

Dialog Direct Interview Questions

Updated Dec 12, 2014
Updated Dec 12, 2014
13 Interview Reviews

Interview Experience

Interview Experience

61%
38%
0%

Getting an Interview

Getting an Interview

69%
12%
12%

Interview Difficulty

2.1
Average

Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in American Fork, UT
    Anonymous Interview Candidate in American Fork, UT
    Application Details

    I applied in-person. The process took a dayinterviewed at Dialog Direct.

    Interview Details

    No comment

    Negotiation Details
    No comment
    Accepted Offer
    Neutral Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Troy, MI
    Anonymous Interview Candidate in Troy, MI
    Application Details

    I applied online. The process took a weekinterviewed at Dialog Direct in October 2013.

    Interview Details

    Hiring Process was precise, interviewer very professional and unbiased, excellent line of questioning to reveal qualifications to the job. Should begin allowing the trainer & supervisor also sit-in on the interview (they are too busy with never-ending hiring/firing for that). Since the trainer can take an instant dislike for personal reasons and never let you go beyond the training room.

    Interview Questions
    • Most difficult question is always
      "where do you see yourself in 5 years?" First if you dont know the way the company operates and how strict they enforce things like yawning in the training room, or not asking enough questions, or behaving differently than you look, it doesnt matter about even a year from now let alone 5 years. How does the company advance? What criteria must be met for advancement? How long is the contract with the client expected to last? What happens to the new staff you're hiring now if the contract ends? Are current employees offered other positions on other client products/services within the company or just released as soon as the contract ends with that client? These are things I usually have to get wind of before foolishly making projections that don't even exist in the company.
       
      Answer Question
    Negotiation Details
    Ask if they are hiring for promotional sales incoming calls. If so then when the promotional is over, out of the 20 they hired they only keep the top 5 performers to fill seats of people they fired from other client work areas. They use you and lose you. No negotiations exist.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Troy, MI
    Anonymous Interview Candidate in Troy, MI
    Application Details

    I applied online. The process took 3 daysinterviewed at Dialog Direct in October 2013.

    Interview Details

    2 - one on phone and one in person. The on the phone process was essentially the getting to know you phase: how log have you been in CS, can you type etc. The 1:1 was where a typing test was given where you need to reach at least 30 WPM in two tries. The general Interview questions and Role Playing followed. The latter pretty much determined weather you got the job or not.

    Negotiation Details
    I was offered the job based on how I Role-Played, I was given an offer letter on the spot.
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at Dialog Direct.

    Interview Details

    Applied online. Call back within 5 mins. Setup interview for 2 days later. To my surprise it was a group interview. Asked very weird questions. It was more of evaluation of speech skills than actually getting to know your skills as a worker.

    Declined Offer
    Neutral Experience
    Easy Interview
  6.  

    Sales Supervisor Interview

    Anonymous Interview Candidate in Troy, MI
    Anonymous Interview Candidate in Troy, MI
    Application Details

    I applied online – interviewed at Dialog Direct.

    Interview Details

    HR e-mailed me asking if I was still interested in the position. I emailed back and said yes so she emailed me a date and time for the interview. After the interview with the Director, the HR lady emailed me again to tell me they would like me to come in for a second interview. However, the job paid so low that I had to decline.

    Interview Questions
    • Tell me something about yourself that is not on your resume.   Answer Question
    Reasons for Declining

    Salary was very low.

    Declined Offer
    Positive Experience
    Easy Interview
  7.  

    Supervisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at Dialog Direct.

    Interview Details

    Quick call backs

    Interview Questions
    • Can you tell me about a time when you did not follow company policy   Answer Question
    Negotiation Details
    Never received an offer letter
    Accepted Offer
    Positive Experience
  8.  

    Inbound Customer Service Agent Interview

    Anonymous Interview Candidate in Troy, MI
    Anonymous Interview Candidate in Troy, MI
    Application Details

    I applied online. The process took a weekinterviewed at Dialog Direct.

    Interview Details

    The process was, for the most part, smooth and professional.

    Interview Questions
    Negotiation Details
    N/A
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Inbound Sales Agent Interview

    Anonymous Interview Candidate in Provo, UT
    Anonymous Interview Candidate in Provo, UT
    Application Details

    I applied through other source – interviewed at Dialog Direct in December 2012.

    Interview Details

    I Called for an interview and was given a date and time. I met with the manager and then went back to meet with another manager. They were both very pleasant.

    Interview Questions
    • They asked me if I was licensed, which I was. I was then offered the job   Answer Question
    Negotiation Details
    There was no negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Content Writer Interview

    Anonymous Interview Candidate in Troy, MI
    Anonymous Interview Candidate in Troy, MI
    Application Details

    I applied online. The process took 2 weeksinterviewed at Dialog Direct in September 2012.

    Interview Details

    I applied for the position online and received a phone call shortly after to schedule an interview.

    The interview was onsite at the Troy, MI office with the manager. Pretty standard interview questions then she introduced me to some of the other team members.

    About a week later I received a call asking me if I was interested in a different position in the same department and went over salary and benefits with me.

    Interview Questions
    • Standard interview questions. Went over my resume and previous projects I have worked on.   Answer Question
    Negotiation Details
    Over the phone. Quick, easy process.
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Outbound Sales Agent Interview

    Anonymous Interview Candidate in Troy, MI
    Anonymous Interview Candidate in Troy, MI
    Application Details

    I applied through an employee referral. The process took 2 weeksinterviewed at Dialog Direct in May 2012.

    Interview Details

    Basically just required life insurance license.

    Interview Questions
    • I did not really have an interview; just wanted to know if I was licensed.   Answer Question
    Negotiation Details
    No negotiation, however I did indicate my desire to move into management/training position.
    Accepted Offer
    Neutral Experience
    Easy Interview

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