Dick's Sporting Goods

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Dick's Sporting Goods Customer Service Specialist Interview Questions

Updated May 25, 2014
Updated May 25, 2014
8 Interview Reviews

Interview Experience

Interview Experience

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16%
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Getting an Interview

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Interview Difficulty

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Customer Service Specialist Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 2 days - interviewed at Dick's Sporting Goods.

Interview Details

Very basic interview, list your strengths your weaknesses. Then tell them a good story about how you resolved an issue in the workplace. The interviewer was very laid back and seemed to hint that I already had the position upon showing up.

Interview Questions
Accepted Offer

Other Interview Reviews for Dick's Sporting Goods

  1.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate  in  Indianapolis, IN
    Anonymous Interview Candidate in Indianapolis, IN
    Application Details

    I applied online. The process took 1 week - interviewed at Dick's Sporting Goods in June 2013.

    Interview Details

    The interview was much like any other retail position. Management haphazardly interviewed me, and approached the whole interview in a very, almost excessively, causal manner.

    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate  in  Columbia, MD
    Anonymous Interview Candidate in Columbia, MD
    Application Details

    I applied online. The process took 1 week - interviewed at Dick's Sporting Goods.

    Interview Details

    I applied online. They contacted me and brought me in for an initial interview with the department head. After that I came back a second time for a meeting with the store manager. Very straightforward interview going through my resume and experience, basic behavioral questions, asked about sports I played or was enthusiastic about.

    Interview Questions
    Negotiation Details
    No negotiation, what they offer is what you get.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate  in  Raleigh, NC
    Anonymous Interview Candidate in Raleigh, NC
    Application Details

    I applied online. The process took 1 week - interviewed at Dick's Sporting Goods in September 2011.

    Interview Details

    I applied online and got a phone call two days later. I interviewed to work in women's apparel, but then got hired for customer service because they thought it better suited me. The interview took only about 15 minutes. I first met with the apparel manager and then she decided to have me interview with the customer service manager. I was offered the job right there and began training the next day.

    Interview Questions
    • Why do you want this job, what experience do you have in retail, how do you handle an unhappy customer, how do you handle stressful situations   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I had an interview with Josh Powers who asked a few questions and took a few notes and sent me on my way. A few days later I was called and informed that I had gotten the job and orientation was on June 8th 2014 at 8:00AM. On May 31 I was called by the company about 4 in the afternoon asking if I could come in and work. I was not expecting this call and was unable to make it but was asked if I could come in June 1, 2014 at 7am. I was there the next morning asking Travis Holt for instruction of what I should do and he sent me to ask an employee and she did not have a clue what was going on, complete ciaos. The company did not provide any training. But I am strong worker with great work ethic and figured it out own my own. And before long I was the one training people.

    Interview Questions
    • The interview did not consist of any difficult questions.   Answer Question
    Negotiation Details
    I had been selected to work part time temporary position.
    Accepted Offer
  6.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate  in  Vernon Hills, IL
    Anonymous Interview Candidate in Vernon Hills, IL
    Application Details

    I applied online. The process took 6 days - interviewed at Dick's Sporting Goods in September 2012.

    Interview Details

    Not much of the "tell me about a time when....". It is more of a "what is your background" or "have you worked with ____ before?". Straight and to the point. There is an aptitude test too that asks a lot of personality questions

    Interview Questions
    • They ask what you are comfortable asking a customer. Are you willing to make them sign up for a rewards card and get them interested in the Credit Card as well.   View Answer
    Negotiation Details
    Not a lot to negotiate.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate  in  Queensbury, NY
    Anonymous Interview Candidate in Queensbury, NY
    Application Details

    I applied online. The process took 1+ week - interviewed at Dick's Sporting Goods in September 2011.

    Interview Details

    Was contacted soon after the initial application. The interview itself was very standard for a retail setting, invoking the direct supervisor of your department and the store manager. The questions asked were almost all pertaining to previous work experience and one's ability to interact with people. Will also ask questions about responsibility and honesty, as they have a rather strict set of security procedures, and seem to trust their associates very little.

    Interview Questions
    • Can not recall a most difficult question, as it will be dependent upon your personal experiences.   Answer Question
    Negotiation Details
    There was no negotiation.
    Accepted Offer
    Neutral Experience
    Easy Interview
  8.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a day - interviewed at Dick's Sporting Goods.

    Interview Details

    Interview started out with explaining a little about myself, asked what my passion was, and at the end did a survey online.

    Interview Questions
    • The interviewer was extremely rude and passing judgement on me without knowing who I am and what I am capable of. I declined to go any further with the interviewer passed on the way I was treated.   Answer Question
    No Offer
    Negative Experience
    Average Interview

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