Dillard's

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Dillard's Sales Associate Interview Questions

Updated Feb 9, 2015
Updated Feb 9, 2015
129 Interview Reviews

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Sales Associate Interview

Anonymous Employee in Oklahoma City, OK
Anonymous Employee in Oklahoma City, OK
Application Details

I applied online – interviewed at Dillard's.

Interview Details

Basically I applied online and I have a really close friend that works there so I put her down as an employee reference. About a week later, I got a call from Dillard's and the woman was extremely nice. I go to the interview and I had thought that I got the job because she copied my drivers license and ID and we did the military background check and I filled out a bunch of papers but I still haven't received a call back. She told me to call her in a week if I didn't hear from her so I did and she said she was waiting for the sales managers to give her open positions.It's been two weeks. Not even a call to tell me that I didn't get the job, I even emailed her and she didn't respond.

No Offer
Negative Experience
Easy Interview

Other Interview Reviews for Dillard's

  1.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Dillard's.

    Interview Details

    I submitted an application and it took about two weeks before I was contacted. I met with one of the hiring managers who proceeded to ask me general interview questions and "if I were in this situation what would I do" type of questions. Then I was called back for a second interview with the general manager who ask me why I wanted to work there and they said they would give me a call if I got the job after the weekend.

    Interview Questions
    • Give an example of how you handled a situation where the customer was unhappy.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 4 people found this helpful  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 1+ weekinterviewed at Dillard's.

    Interview Details

    You fill out a questionnaire on a computer. If you pass that part and they are interested in you, you will get a call within a few days and, you will meet with the store manager. The store manager will want to know which area of the store you think you might be interested to work in.

    Interview Questions
    • The initial questionnaire portion of the interview seemed directed towards a very below average, high school mentality. Nothing difficult about it.   Answer Question
    Negotiation Details
    If you are placed in a commissioned area, keep your hourly rate at the lowest possible amount. That way if the store is very slow, like in the summer, you won't get fired because you didn't sell enough to cover your draw.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Dillard's in January 2015.

    Interview Details

    I applied by checking the Dillards website for openings in my area. Application process was easy and they called me the next day. The interviewer asked me a lot of questions about my customer service background and how the job works. Dress like you work there is my strongest advice. You want to make a good first impression. She immediately scheduled me for my second interview. For the second interview, I talked to the store manager. He asked me the same questions and told me what Dillards expects from its workers, etc. He made a note of my outfit being what they like to see. So, again, DRESS THE PART. They're really looking for people who are natural conversationalists and are custome-focused. So make sure you turn up the charm. He told me what my pay and hours would be and that they're going to schedule me for training the next week. So it'll take you two interviews but as long as you reach the second interview, you should be golden. Second interview felt like more of a formality and going over your previous answers to make sure you're the one they want.

    Interview Questions
    Negotiation Details
    The negotiation was pretty straightforward and they like to treat their employees very well. So the pay rate was at the top end of my expectations.
    Accepted Offer
    Positive Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. 1 person found this helpful  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took a weekinterviewed at Dillard's.

    Interview Details

    They ask you to sit and fill out the job application on the spot. Then an assistant manager will interview you. If you pass that interview, someone else will interview you and then you will have to take a personality test and pass it, and then you're hired. It's always good to be prepared when you come to apply. Dress appropriately .

    Interview Questions
    Negotiation Details
    I took what they offered.
    Accepted Offer
    Neutral Experience
    Average Interview
  6.  

    Sales Associate Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took a dayinterviewed at Dillard's.

    Interview Details

    I only was able to do the one interview due to schedule issues. The interview was going well until she told me I was required to work on the weekends. On my applications, I put work for Monday through Friday from the morning until the afternoon. Therefore I was unable to do the second interview. The interview was more like a pitch on what the job consisted of and if I was willing to do it. I wish they had more consideration on the times put in the application. I was told I would be started as part time but would get 18 of my hours on Saturday and Sunday. It seemed like the interview was less about me and more about the rules of the job. It was a bit strange but honestly if I did not have a scheduling conflict for the weekends, I would have gone to the second audition. The people I met were very kind.

    Interview Questions
    • There were very few questions asked honestly. The problem was with scheduling.   Answer Question
    No Offer
  7.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person – interviewed at Dillard's.

    Interview Details

    I applied in person which consisted of me filling out their online application on one of their office computers. The application asks for typical information - education, past experience, etc. However there are several tests following and a survey. The survey focuses on getting to know you as a person/potential employee and asks you to rate your response to numerous statements (i.e. I feel it is important to help co-workers - must select answer ranging from strongly disagree to strongly agree). The tests are timed and ask a variety of questions (some math-related, and others selecting which word is least similar to the others, matching, etc. - reminded me of standardized school tests - it isn't especially hard but isn't super simple either.. my approach was to answer as many as possible in the time allotted so I skipped around and didn't get hung up on a question for too long).

    Interview Questions
    • I was not expecting the timed tests that followed the online application.   Answer Question
    Accepted Offer
  8. 1 person found this helpful  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 4 daysinterviewed at Dillard's.

    Interview Details

    They called me the day after I put my resume on Monster. I started three days later. They will promise you alot of things that never come to pass. The interview was very easy. Basic questions, previous experience, work environment, etc.

    Interview Questions
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Sales Associate Interview

    Anonymous Interview Candidate in Naples, FL
    Anonymous Interview Candidate in Naples, FL
    Application Details

    I applied online. The process took 5 daysinterviewed at Dillard's in November 2014.

    Interview Details

    I sent a cover letter and resume through CL. Got an email from the store manager which included a link to an online, VERY lengthy personality questionnaire and a basic math/skills test. After that, I received a call to come in for an interview. I met with the Sales Manager and then after that, the Asst. Store Manager.

    Interview Questions
    • It was not a difficult interview at all, it was more like a conversation to see if I would like the position and if I was a good fit. Both managers explained the process of rising up the ranks at Dillards, which seemed pretty reasonable in terms of what's expected from you in order to be promoted, namely sales and ambition and self-motivation.   Answer Question
    Negotiation Details
    I did not negotiate the rate, I found it to be fair and quite high for retail.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Sales Associate Interview

    Anonymous Interview Candidate in Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied online. The process took a weekinterviewed at Dillard's in November 2014.

    Interview Details

    Applied online and then interviewed with a sales manager, Assistant Store manager and then Store Manager. Process was quick but then you have to come back another day and spend 5 hrs watching the training videos. There is no cash register training and no one on one training available to associates.

    Interview Questions
    • How do you maintain your customer base ?   View Answer
    Negotiation Details
    Even though I was a well seasoned sales person I was not offered a full time position. I felt the pay scale was low in comparison to the quota that was to be made. The store manager was only concerned about his sales quota.
    Accepted Offer
    Negative Experience
    Average Interview

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