Direct Energy Interview Questions & Reviews

Updated Aug 7, 2014
Updated Aug 7, 2014
39 interviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Candidate Interview Reviews

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  1.  

    Senior Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed through a recruiter. The process took 1+ week - interviewed at Direct Energy in August 2012.

    Interview Details

    Mostly questions related to specific and relevant experience as well as behavioral questions. Be prepared to give specific examples. Friendly collaborative interview environment, most likely to determine fit into the company culture. Interviewed with 4 team members and manager. Overall process took less than 10 days from interview scheduling to offer.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Analyst Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed through an employee referral. The process took 2 weeks - interviewed at Direct Energy.

    Interview Details

    There were four people interviewing one after another. Two of them didn't ask too many questions and just told me about the company. They asked stuff like why do you want to get into the energy industry, and what do you think you can add to this company. Mainly questions to get to you know you.

    Interview Questions
    • How long would it take you to tie all the shoes in the city and how would you do it?   Answer Question
    No Offer
    Average Interview
  3.  

    Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed through college or university. The process took 4+ weeks - interviewed at Direct Energy in April 2014.

    Interview Details

    Sent in resume through school recruitment site and also emailed resume to DE recruiter. Received an email a few weeks later asking to schedule an interview that week or the following week. Scheduled interview which lasted about an hour, split between two HR interviewers. Got the offer three weeks later. Had to fill out and return employment and other necessary paperwork. Two weeks later I took a drug test and then started to work the following week.

    Interview Questions
    • How do you deal with conflict?   Answer Question
    • Please try to be as detailed as possible regarding the technical question, business case, etc.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Senior Analyst Gas Gross Margins Interview

    Anonymous Interview Candidate  in  Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I interviewed through a recruiter - interviewed at Direct Energy in June 2014.

    Interview Details

    Was submitted for this position by recruiter at Romack. Interview was on June 4, 2014. I interviewed with the manager and director of the group. Before I'd even left the interview with the director, the manager had gone to HR and already "started the ball rolling" towards hiring me. I was submitted by the headhunter at one salary level and on the ride home, the headhunter and I spoke. HR had already asked the headhunter if I would consider taking less for the position. Being very excited about the new opportunity, I said I would go $2,000 lower. I was called the next day or so later by the headhunter and told - they would like to know if you would go lower - you'd be paid more than anyone else in the group at that salary. This was all odd - still no exact offer. I called the headhunter back, left a message and said as much. A few days later I get a call from the headhunter. The offer was for $10,000 less than I was submitted for. The headhunter said she felt so badly about their low ball that she'd give me a $3,000 kick back of her fee. This was on a Friday and she gave me the weekend to think about it. I thought about it and realized I really needed the job, I liked the manager and director. I emailed the headhunter on Saturday and accepted the job. She said she would contact HR at Direct Energy on Monday and let them know. Monday I texted the headhunter and asked if she'd heard anything about a FORMAL offer letter - she said no but hadn't been expecting to so soon. By Friday still no word so I asked the headhunter what was going on. She said she didn't know she had emailed and texted the HR rep several times and gotten no response. She asked me to call the HR rep to see if I could find out what was going on.. REALLY??? I emailed him instead.. Still no reply. Nine days AFTER accepting a VERBAL offer of employment. I received word from the headhunter "Although they extended a verbal offer, unfortunately they are interviewing some additional candidates...I totally understand if you look at other options until they make a decision". Later the headhunter told me she has spoken with the HR rep and he had apparently jumped the gun on making an offer. STAY away from DIRECT ENERGY!!!

    Interview Questions
    Negotiation Details
    See above.. It was worse than buying a car. Stay away from this place. Verbal offer was accepted and then I was told HR jumped the gun on making an offer and no formal offer would be extended.
    Accepted Offer
    Negative Experience
    Average Interview
  6. 3 people found this helpful  

    Inbound Customer Service Interview

    Anonymous Interview Candidate  in  Tempe, AZ
    Anonymous Interview Candidate in Tempe, AZ
    Application Details

    I interviewed through an employee referral. The process took 1 week - interviewed at Direct Energy in April 2014.

    Interview Details

    Applied online with company following advice from friend who knew someone working there. Filled out simple online application and attached summary resume, rather than my overwhelming 30 years-plus experience as an Exec Admin Asst.
    Received email to complete a Predictive Index, which compares personality traits you think employers expect of you vs what you think your personality traits actually are. After this, received email to set phone appointment online, along with additional information regarding the job and company information.
    Interviewed by phone for a few minutes with standard questions such as why did you leave your last employer and why would you want to work for our company. The interviewer set date and time for an in-person meeting the next day and emailed me their official application to complete and bring with me. Part of the application asked for hand writing samples by answering 2 questions, "Why are you interested for working for Direct Energy?" and "Why do you feel you would be a good fit for this position?"
    Then I met with 2 male supervisors who had a recommended script of questions to present. It pertained to the type of actual inbound business they receive there and for young people who could not yet related to be homeowners, there would be some teachable moments. Since I have been a consumer who has made the same type of calls as their customers, my interview was easy.
    They had me sit with an actual employee and listen/observe calls for several minutes, since the last time I worked in a call center, the phone company was still using plug-in cords and answering "Operator" when you dialed zero!
    I confirmed I would enjoy the job and they said I was hired and to expect online information for a background and drug check. I filled in and sent the data for the background check [not as long as for security clearance with the government]
    I reported to a lab for a urinanalysis.

    Interview Questions
    • For me, "Why did you leave your last job?" has been the most difficult for all the jobs I've applied for for the last 18 months, because I was terminated [without good cause] after 15 years with the same Firm.   View Answer
    Negotiation Details
    There is no negotiation. Before you agree to set a phone appointment, you are provided with specific job information including the hourly rate.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Design/Estimator Interview

    Anonymous Interview Candidate  in  Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I interviewed through college or university - interviewed at Direct Energy in October 2013.

    Interview Details

    be upfront with your plans on working with the company

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Good Question Changed Daily Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Interview was standard. Generic.

    Interview Questions
    Negotiation Details
    No negotiation.
    Accepted Offer
    Easy Interview
  9. 1 person found this helpful  

    Accountant Interview

    Anonymous Employee  in  Houston, TX
    Anonymous Employee in Houston, TX
    Application Details

    I interviewed through an employee referral. The process took a day - interviewed at Direct Energy in November 2013.

    Interview Details

    I know the manager, We were forced to use an employment agency so my hourly wages were lower then expected because we had to use an the outside agency and they get a portion of my wages per hour.

    Interview Questions
    • None questions, I was asked to come to work for them do to my friendship with the manager.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  10.  

    Manager Interview

    Anonymous Interview Candidate  in  Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I interviewed through a recruiter. The process took 4 weeks - interviewed at Direct Energy in June 2011.

    Interview Details

    Interview Process involved multiple bait and switch from their HR/hiring manager where they lowered the title and pay. Make sure you confirm the title, pay, and bonus structure on the front end. They will short change you otherwise. Get it in writing otherwise tell them you are not interested. Do not trust verbal specifics and confirm any questions you have. ( I wish I had my legal counsel review this prior to accepting)

    Interview Questions
    Negotiation Details
    HR lowered my title and pay from what was posted online(used car dealership) tactic
    Accepted Offer
    Negative Experience
    Easy Interview
  11. 2 people found this helpful  

    Inbound Sales Customer Service Interview

    Anonymous Interview Candidate  in  Tempe, AZ
    Anonymous Interview Candidate in Tempe, AZ
    Application Details

    I interviewed through a recruiter. The process took a day - interviewed at Direct Energy.

    Interview Details

    As of now the phone interview went flawless. Seems like a good fit for me.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview

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