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Disney Parks & Resorts Reservations Sales Agent Interview Questions & Reviews

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Reservations Sales Agent Interview

Reservations Sales Agent
Tampa, FL

I applied online and the process took 2 days - interviewed at Disney Parks & Resorts in September 2011.

Interview Details – Applied online and the next day received an email requesting a phone interview. It's all automated and you can select a date/time to have your phone interview. The phone interview was pretty basic: what skills can you bring to the job, some Disney knowledge, questions about sales experience/tactics. If they're satisfied with your answers, they'll move you on to the next phase: skills test, personality test, and interview held at the reservation center. The skills test is just a basic computer program for sales and comprehension -- timed and simple enough. Then you take a personality test, and after that, watch a short video about Disney and the job. All the previous takes about an hour. Then you have an interview with a trainer and sales leader. Basic interview questions, but they're very heavy on how comfortable you are about suggestive selling and closing sales. They also have you perform a "mock" sale with a guest calling to book a vacation. Seemed like a fairly straightforward interview with easy enough questions. They would not discuss pay, incentives, or commissions unless you were hired. At this point, still waiting to hear from them.

Interview Questions

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1 person found this helpful

No Offer

Neutral Experience

Easy Interview

Reservations Sales Agent Interview

Reservations Sales Agent
Tampa, FL

I applied online and the process took 2 days - interviewed at Disney Parks & Resorts in June 2010.

Interview Details – I applied online for the reservation sales agent position, located off-property at a free-standing office in Tampa. I was contacted approximately 4 days later to go online and schedule a phone interview. I scheduled the interview and received the call from the recruiter exactly as scheduled. The phone interview consisted of a few generic questions and lasted approximately 15 minutes. I was informed they would like to move me forward in the process, and they immediately scheduled a follow-up, person to person interview the next day. I went to the interview at the reservation center in Tampa. First step was to complete an online assessment. This consisted of a mock call-center test. I was given a few minutes to complete as many data-entry exercises as possible. This was followed by a standard personality test. Next came a work-preferences assessment to assure that I would be able to work in the call-center environment. Then there were questions about experiences and the classic "how would handle this situation" assessments. I then viewed a short video about the company and the position. All of this was computerized, and took approximately an hour. After this was complete, I met with a sales manager and a trainer. There were the very basic interview questions, followed by a mock sales conversation with the trainer. When it came time to ask questions, the answers were very vague, and left out most pertinent information. I was very disappointed with this portion of the interview. Both the trainer and the sales manager, however, were extremely polite and gracious. They were very friendly and welcoming.

Interview Questions

  • What techniques would you use to upsell a customer on additional vacation features?   Answer Question
  • What do you think is the most important quality a salesperson in this position could bring to the organization?   Answer Question

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