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Kohl's POS Associate Interview Question

"Do you believe the customer is always right?"
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Part of a POS Associate Interview Review - one of 826 Kohl's Interview Reviews

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I replied that no, they aren't always right, but part of being in customer service is to always react as if they are. Be patient, listen, explain clearly, have empathy, and be friendly. If there's something you can't do for them, find something you can do for them.
- Interview Candidate on Oct 1, 2013 Flag Response

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