View All num of num See all Photos Kohl's www.kohlscorporation.com Engaged Employer Overview Reviews Salaries Interviews Jobs Photos Benefits 2.8k Reviews 2.9k Salaries 1.1k Interviews 635 Jobs Follow Add Review or Salary Follow Add Review or Salary Interview Question POS Associate Interview Kohl's Do you believe the customer is always right? Tags: See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 0 ▼ I replied that no, they aren't always right, but part of being in customer service is to always react as if they are. Be patient, listen, explain clearly, have empathy, and be friendly. If there's something you can't do for them, find something you can do for them. Interview Candidate on Oct 1, 2013 Interviews > POS Associate > Kohl's Add Answers or Comments To comment on this, Sign In or Sign Up.