Dow Jones
3.1 of 5 260 reviews
www.dj.com New York, NY 5000+ Employees

Dow Jones Customer Service Representative Interview Questions & Reviews

Updated Nov 1, 2013
All Interviews Received Offers

Getting the Interview 

50%
50%

Interview Experience 

33%
33%
33%

Interview Difficulty 

3 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
New York, NY

I applied through an employee referral and the process took 1+ week - interviewed at Dow Jones.

Interview Details – A phone interview was followed by an interview at the beautiful NYC office. It was relaxed, and took place with only one interviewer - the head of department. It lasted around 20 minutes and I was told of my success the same day.

Interview Question – How have you handled a challenging customer interaction in the past? How would you change what you did now, looking back on it?   Answer Question

Negotiation Details – I don't think this starting position is negotiable.

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No Offer

Negative Experience

Easy Interview

Customer Service Representative Interview

Anonymous Interview Candidate
New York, NY

I applied online and the process took 3 days - interviewed at Dow Jones in July 2013.

Interview Details – Rude, unorganized, unprofessional. Got stood up on phone interview. Hunted down recruiter after 15 min. She got back saying the interviewer will call ASAP. AN HOUR PASSED! Recruiter went MIA. Finally got a barely apologetic email not accepting blame & reschedule info. New Call: Interviewer was 25 min late.

Interview Question – Easy questions asked by asinine hiring managers. They want to know why you want the position, what news you consume and what Dow Jones products you know of such as Wall Street Journal etc.   Answer Question

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No Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Anonymous Interview Candidate
New York, NY

I applied online and the process took 2 weeks - interviewed at Dow Jones in January 2013.

Interview Details – The interview process started out with an initial phone call to set up a time for a interview. They were courteous and willing to work with you. If you get past the first phone interview then you move on to the second. The second interview is very standard and is similar to the first. The y ask the basic questions, so there are no tricks. After making past all two phone interview, the next process is meeting someone one-on-one. Now, the hiring manager who interviewed me was less prepared than any interview I've been on. There was the regular questions, but this hiring manager didn't seem interested. They didn't have a resume ready nor were they taking notes. It made you feel as if that hiring manager was most interested in what was around the office than what you were saying. The overall phone interviews went well, but meeting the hiring manager 1:1 was an unappealing experience.

Interview Question – Basic questions: Why do you want to work for the Dow Jones? Tell me about yourself. Why should we pick you over the other candidates.   Answer Question

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Glassdoor is your free inside look at Dow Jones Customer Service Representative interview questions and advice. All 3 interview reviews posted anonymously by Dow Jones employees and interview candidates.