Dow Jones Customer Service Representative Interview Questions & Reviews
Getting an Interview
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Customer Service Representative Interview (Positive Experience; Average Interview)
I applied through an employee referral and the process took 1+ week - interviewed at Dow Jones.
Interview Details – A phone interview was followed by an interview at the beautiful NYC office. It was relaxed, and took place with only one interviewer - the head of department. It lasted around 20 minutes and I was told of my success the same day.
Interview Question – How have you handled a challenging customer interaction in the past? How would you change what you did now, looking back on it? Answer Question
Negotiation Details – I don't think this starting position is negotiable.
Customer Service Representative Interview (Negative Experience; Easy Interview)
I applied online and the process took 3 days - interviewed at Dow Jones in July 2013.
Interview Details – Rude, unorganized, unprofessional. Got stood up on phone interview. Hunted down recruiter after 15 min. She got back saying the interviewer will call ASAP. AN HOUR PASSED! Recruiter went MIA. Finally got a barely apologetic email not accepting blame & reschedule info. New Call: Interviewer was 25 min late.
Interview Question – Easy questions asked by asinine hiring managers. They want to know why you want the position, what news you consume and what Dow Jones products you know of such as Wall Street Journal etc. Answer Question
Customer Service Representative Interview (Neutral Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at Dow Jones in January 2013.
Interview Details – The interview process started out with an initial phone call to set up a time for a interview. They were courteous and willing to work with you. If you get past the first phone interview then you move on to the second. The second interview is very standard and is similar to the first. The y ask the basic questions, so there are no tricks. After making past all two phone interview, the next process is meeting someone one-on-one. Now, the hiring manager who interviewed me was less prepared than any interview I've been on. There was the regular questions, but this hiring manager didn't seem interested. They didn't have a resume ready nor were they taking notes. It made you feel as if that hiring manager was most interested in what was around the office than what you were saying. The overall phone interviews went well, but meeting the hiring manager 1:1 was an unappealing experience.
Interview Question – Basic questions: Why do you want to work for the Dow Jones? Tell me about yourself. Why should we pick you over the other candidates. Answer Question
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