Dunkin' Donuts Interview Questions

Updated Aug 1, 2015
190 Interview Reviews

Interview Experience

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Candidate Interview Reviews

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  1.  

    Crew Member Interview

    Anonymous Interview Candidate in Littleton, MA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 weeksinterviewed at Dunkin' Donuts (Littleton, MA).

    Interview

    I submitted a job application form that Dunkin Donuts gave out, and I got called in for an interview. The interview was approximately half an hour long, and they wanted to know what experience I had with handling money and interacting with others. They mainly seemed concerned that I would steal money from the store, so they asked a lot of questions to assess how trustworthy I was. They also wanted to know how I would deal with situations where a customer was upset - the best response seemed to be to always get the manager and treat the customer with the utmost respect, regardless of how ridiculous they were being in the hypothetical situation.

    Interview Questions

    • What's the largest amount of money you've had to handle?   1 Answer
  2.  

    Crew Member Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2+ weeksinterviewed at Dunkin' Donuts.

    Interview

    applied in person, filling out application on site. Maybe a week or two later got a call to come in for an interview about 5 days from the day of the call. Interviewed with 2 managers and was told they would get back to me if they were interested. Got a call back a few hours later asking to come in the next day for training.

    Interview Questions

    • What would you do if a customer who came through the drive through came into the lobby upset that his order was wrong?   1 Answer
  3.  

    Crew Member Interview

    Anonymous Interview Candidate in Roswell, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 3 daysinterviewed at Dunkin' Donuts (Roswell, GA).

    Interview

    Applied. Got a call the day after for an interview the day after. Got hired and started working 2 days later. Manager was sweet and very straight forward. I work here and everything runs very smoothly compared to other dunkin. Fun people

    Interview Questions

    • This job is required a lot of multitasking and being able to stay busy on your feet throughout your shift; are you able to stay active and busy?   Answer Question
    • Do you learn how to prepare something fast or slow?   Answer Question
    • Can you take an order and complete it at the same time through a headset?   Answer Question
    • If a rude costumer comes, takes his order, and throws the money at you, how will you react?   Answer Question
    • Are you able to deal with rude and disrespectful costumers even in your bad days?   Answer Question
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  5.  

    Team Member Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. The process took 5 daysinterviewed at Dunkin' Donuts.

    Interview

    I applied and got a call the next day for an interview about 5 days later, I met with the owner really nice guy. He hired me on the spot and told me to wait for a call from his store manger who will give me hours to train me. She was very irresponsible never called I had to call and she told me to call again the next day and I did and she told me she didn't have any hours to give me so just like that I was jobless again. What a disappointment

    Interview Questions

    • Are you good with customers?   1 Answer

    Negotiation

    The store manager was rude and irresponsible, never will I go to that dunk in again

  6.  

    Crew Member Interview

    Anonymous Interview Candidate in Sterling, VA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 daysinterviewed at Dunkin' Donuts (Sterling, VA) in July 2015.

    Interview

    The store was short on staff and a new manager had been hired a few days before I applied, so my situation may have been a little different from others. This was my first job so I had no experience with applications/interviews, but the process was very easy. I went into the store to apply, but the staff working there told me to apply online. That same day I applied online and truthfully answered the questions and provided the info required. My only complaints are that he questions often repeated, the test took about 30 minutes to complete, and it was based on your personality rather than work ethic. About two days later the manager called me and asked me to come in for a interview the next day. My interview was at 11 AM and I was there 10 minutes early, something I suggest all potential employees do. My manager was a very nice woman and just asked me questions like have I had any work experience, how far do I live, what hours I can work, ect. Very general part-time job questions. She told me on the spot I was hired.

    Interview Questions

  7.  

    Customer Service Cashier Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person – interviewed at Dunkin' Donuts.

    Interview

    Reviewed application and Resume (that I brought with me) if I had experience with cash handling, food prep, and customer service. Usually can interview on the spot if they are in need of employees. Very fair and give many people the chance to train to see if they can make a good fit. I was interviewed on the spot because I went in at 2 pm and the Manager was not busy. Make sure to speak to manager face to face and dress nicely (NO JEANS).

    Interview Questions

    • Q: Do you have experience with cash handling/food prep/customer service? Q: Tell me about a time you used cash handling/customer service/food prep. Q: Have you ever had a situation where you had a customer that was upset about their order or service? If yes, how did you handle this situation? If no, How do you believe you would handle this situation?   Answer Question
  8.  

    Crew Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person – interviewed at Dunkin' Donuts.

    Interview

    The interview was fine back then they had decent ppl working for them doing the hiring. Now they have some ppl who just want u to slave for them if u say anything they don't like they set u up to fire u because it's against the law to fire just because they don't like u. They're sneaky no joke

    Interview Questions

    • What's hours I could work but when I got hired they changed it to what suited them n cut my hours and said could replace me if I did do it.   1 Answer
  9.  

    Cashier Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Easy Interview

    Interview

    Pretty straightforward... They didn't even ask any 'hard' questions, just what hours I was willing to work and which days. They called a few days later telling me to show up on X day for training. Training involved watching a video and getting paired with an employee to learn how to work the register and make coffee. Be ready to smell like coffee...

    Interview Questions

  10.  

    Crew Member Interview

    Anonymous Employee
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 4 daysinterviewed at Dunkin' Donuts.

    Interview

    Applied online...errors on website and stores applied to weren't hiring :/ so I called a bunch of stores and asked if they were hiring. Finally found someone came in for a free drink and had an interview. Was hired on the spot, but had to decline because I was looking for seasonal and the manager was looking for permanent.

    Interview Questions

    Reasons for Declining

    I was looking for full-time seasonal, only offered full-time/part-time permanent.

  11.  

    Crew Member Interview

    Anonymous Interview Candidate in Weymouth, MA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 daysinterviewed at Dunkin' Donuts (Weymouth, MA) in June 2015.

    Interview

    Applied online. Received a phonecall within a few days and asked to come in. Was given a free drink and sat down with the manager for a very casual interview that literally consisted of her going over my application and asking about work experience. They needed people so I was given the job on the spot.

    Interview Questions

    • Past work experience and how well I worked under stress.   1 Answer
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