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Dunkin Interview Questions & Reviews
Getting the Interview 9 Interviews
Interview Experience 8 Ratings
Field Ops Manager (Corporate) at Dunkin
Accepted Offer – Interviewed in New Brunswick, NJ Jan 2009 – Reviewed Apr 26, 2013
Interview Details – The process started via phone interview with the recruiter then Human Resource Manager. The people were very supportive and helpful, but, the process between interviews took several weeks. Then in person interviews occurred with my direct supervisor and his boss and then another peer before a hiring decision was made. The overall process took several months, this process also included speaking to current employees and visiting restaurants which really was a big help in understanding the job I would be doing. Everyone was so friendly, for me that made up for the long interviewing process.
Interview Question – Trying to explain your reasoning for leaving previous companies and why you really want the job can be a very difficult question. View Answer
Negotiation Details – There was not a negotiation, the offer was as is
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Field Marketing Manager at Dunkin
Accepted Offer – Interviewed in Canton, MA – Reviewed Dec 23, 2012
Interview Details – Very quick. One interview with VP and I had an offer.
Interview Question – Specific question about the challenge of the job. Answer Question
Negotiation Details – None.Got a good offer and sign on bonus.
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Crew Member at Dunkin
Accepted Offer – Interviewed in Dorchester, MA May 2010 – Reviewed Oct 30, 2011
Interview Details – I went in for a one on one interview after applying in the store. The district manager interviewed me and was very nice. It was my first real interview so as unprepared as I was, it wasn't that bad. He asked about availability, work ethic, how I work in groups, how I take direction, how I deal with authority, and how fast of a learner I am. Most of the questions were directly related to how things would be in the position. He made me feel comfortable and was easy to talk to. After he had asked me everything and I asked him a few questions, he told me I was hired and gathered the papers for me to sign. Easy!
Interview Question – How will you deal with an angry customer? View Answer
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Cashier at Dunkin
Accepted Offer – Interviewed in Worcester, MA Mar 2008 – Reviewed Oct 22, 2010
Interview Details –
the interview consists more on the customer service, how friendly and communicative person you are
also they see how reliable you are and how hard you work
past experience in the restaurant business is very important
they also call your previous employers to ask about you
Interview Question – how you handle a customer complaint Answer Question
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Employee at Dunkin
Accepted Offer – Interviewed in Dothan, AL Jan 2010 – Reviewed Jul 21, 2010
Interview Details – I showed up on time which was a plus because I thought I wouldnt make it at all. He looked over my application right in front of my face, but it turned out for the best because we were able to negotiate the hours that he needed me and he hours that I was available. I continued to smile and he did as well. Overall it was quite an experience. My advice is to really seem as if you want the job and dont be too proud to make it seem as if you dont need them and present yourself appropiately and it will be smooth sailing.
Interview Question – Be detailed about a recent sales goal you've met. Answer Question
Negotiation Details – n/a
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Financial Analyst at Dunkin
Accepted Offer – Reviewed Dec 6, 2012
Interview Details – I had a phone interview at first and it was very formal and uncomfortable. Then I finally was able to come in for a 1:1 interview as well as a group interview, twice. Both in person interviews went very well once I met the people who I would eventually work with. The phone interview and initial meeting was conducted by a recruiter and didn't seem to have any knowledge of the company and was not very friendly, nor was the HR Manager that I met with.
Interview Question – What is the biggest problem you've ever encountered and how did you solve it? Answer Question
Negotiation Details – I did not negotiate due to the fact that I was unemployed
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Field Ops Manager at Dunkin
Accepted Offer – Reviewed Aug 17, 2012
Interview Details – Applied and was contacted by a recruiter (I think third party on their behalf) for a phone interview. That went well, but when you do a phone interview with a recruiter you really have to work hard to mess it up. Recruiter then tried several times to setup interviews with next level managers, but their travel kept postponing the process and I started to wonder if the position had any value. Finally able to interview in person with Ops Director and VP and those went well. Then another phone interview with the HR rep who made it her mission to try and trip me up. Ops Director called about a week or so later with an offer. Little did I know that the company would jerk me around, constantly changing my territory and not getting a raise or promotion. Work/Home life is now way out of balance and pay trails comparable positions. Directors come and go based on the person at the helm. Right now that means Dunkin' Brands is the second home of former Papa John's management.
Interview Question – What are some examples of how you used pursuasion to get a group of people to complete a task? View Answer
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District Manager at Dunkin
Accepted Offer – Interviewed in Oct 2008 – Reviewed Oct 29, 2010
Interview Details –
Interviewed with Owner on the phone.
Interviewed with Operations manager on the phone.
Interviewed with Inventory manager on the phone.
Interviewed with investors and owner together on the phone.
Interviewed with owner and operations manager in person.
HIRED. No background, no drug test although those are now being implimented.
Negotiation Details – Yes able to negotiate.
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Cashier at Dunkin
Accepted Offer – Interviewed in Feb 2008 – Reviewed Jul 16, 2010
Interview Details – It was very basic interview. They only asked about my other time commitements, experience background, and why i wanted to work with them.
Interview Question – Why do you want to work with us? View Answer
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See What Dunkin Employees Are Saying Posted by employees
Pros: Bosses and team integrated me into everything they did (i.e. client and team meetings, photo and video shoots, promotional events). Enjoyed the amount of responsibility given in completing my own marketing project to benefit franchisee sales. Gave… – Full Review `
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